Richa Raval Email & Phone Number

• Spearheaded sales initiatives, consistently achieving 120% of monthly revenue targets, resulting in a 15% increase in annual sales by driving high-performance sales strategies and team engagement.
• Provided excellent customer service by answering customer inquiries, resolving issues promptly, and maintaining a customer-first approach, leading to an 85% improvement in customer satisfaction.
• Managed inventory, processed orders, and tracked sales performance to optimize stock levels and meet customer needs, improving store efficiency by 20%.
• Trained and led a team of 6 staff members to provide high-quality service, resulting in a 30% increase in repeat customer visits.
• Resolved customer complaints and service issues, ensuring 98% satisfaction with products and services.
• Led 200+ successful ear-piercing services, maintaining safety protocols and ensuring a high level of customer satisfaction, contributing to an enhanced store reputation and achieving sales goals.

Moncton, New Brunswick, Canada

• Support the organization by preparing dashboards for weekly meetings and providing timely email responses.
• Manage project responsibilities while ensuring community engagement and satisfaction.
• Analyze needs through virtual meetings to optimize setup for various community programs.
• Deliver regular status reports to board members, highlighting critical project issues and overall progress.
• Collaborate with volunteers to successfully execute events and programs for the community.

Moncton, New Brunswick, Canada

Lakeshore, Ontario, Canada

• Order Management: Managing orders
• Customer Support: Follow-up and solutions
• Inventory Control: Monitoring and reconciliation
• Customer Collaboration: Collaborating with sales for customer satisfaction
• Service Response: Replying to service requests and inquiries
• Request Handling: Special requests and bulk orders

India

• Recruitment: Coordinated hiring processes, including interview scheduling and candidate assessment.
• Compliance: Ensured accurate employee acquisition and cultivated a robust candidate pipeline.
• Strategic: Provided new hires with training in line with company SOP and policies.
• Collaboration: Maintained precise personnel records in the information system while ensuring adherence to company and regulatory standards.
• Engagement: Assisted with benefit administration by guiding staff members through inquiries and enrollment procedures.
• Positive team environment: Stayed current on healthcare industry regulations to guarantee HR compliance.

Postgraduate Ontario Certification, Business Administration And Management, General

Strategic training and development, Employee-management relation, recruitment and selection practices, Management accounting for HR.

Bachelor Of Commerce - Bcom(Hons.), Accounts

Business Financial Analysis, Business Administration, Business fundamentals, Project management, Computer Applications, Elements of.