Richa Raval Email & Phone Number

• Spearheaded sales initiatives, consistently achieving 120% of monthly revenue targets, resulting in a 15% increase in annual sales by driving high-performance sales strategies and team engagement.• Provided excellent customer service by answering customer inquiries, resolving issues promptly, and maintaining a customer-first approach, leading to an 85% improvement in customer satisfaction.• Managed inventory, processed orders, and tracked sales performance to optimize stock levels and meet customer needs, improving store efficiency by 20%.• Trained and led a team of 6 staff members to provide high-quality service, resulting in a 30% increase in repeat customer visits.• Resolved customer complaints and service issues, ensuring 98% satisfaction with products and services.• Led 200+ successful ear-piercing services, maintaining safety protocols and ensuring a high level of customer satisfaction, contributing to an enhanced store reputation and achieving sales goals.• Regularly tracked and analyzed KPIs, implementing data-driven strategies that contributed to a 7% increase in average transaction value and a 12% improvement in inventory accuracy.

Moncton, New Brunswick, Canada

• Support the organization by preparing dashboards for weekly meetings and providing timely email responses.• Manage project responsibilities while ensuring community engagement and satisfaction.• Analyze needs through virtual meetings to optimize setup for various community programs.• Deliver regular status reports to board members, highlighting critical project issues and overall progress.• Collaborate with volunteers to successfully execute events and programs for the community.

Moncton, New Brunswick, Canada

Lakeshore, Ontario, Canada

•Order Management: Managing orders•Customer Support: Follow-up and solutions•Inventory Control: Monitoring and reconciliation•Customer Collaboration: Collaborating with sales for customer satisfaction•Service Response: Replying to service requests and inquiries•Request Handling: Special requests and bulk orders•Training: Training new employees

India

• Recruitment: Coordinated hiring processes, including interview scheduling and candidate assessment.• Compliance: Ensured accurate employee acquisition and cultivated a robust candidate pipeline.• Strategic: Provided new hires with training in line with company SOP and policies.• Collaboration: Maintained precise personnel records in the information system while ensuring adherence to company and regulatory standards.• Engagement: Assisted with benefit administration by guiding staff members through inquiries and enrollment procedures.• Positive team environment: Stayed current on healthcare industry regulations to guarantee HR compliance.• Collaboration: Managed and analyzed employee relations, acting as a point of contact for inquiries and fostering a positive workplace culture.

Postgraduate Ontario Certification, Business Administration And Management, General

Strategic training and development, Employee-management relation, recruitment and selection practices, Management accounting for HR.

Bachelor Of Commerce - Bcom(Hons.), Accounts

Business Financial Analysis, Business Administration, Business fundamentals, Project management, Computer Applications, Elements.