-Leading a team of Accounts Receivables and Credit professionals with 12 Executives and Sr. Executives along with the Subject Matter Expert-Responsible for monitoring and controlling the accounts receivables in the region. To manage the company’s debtor’s accounts, including opening and credit checking new accounts-Helping the team manage more than 3000 Clients in different Tiers (Advertising Agencies) from APAC Region.-Relationship management with internal & external clients, & responsible for adherence to the service level expectations.-Prepare, send and follow up on monthly Statements of Accounts (SOAs) to clients – ensure that debt is paid in a timely manner.-Build rapport with key clients and establish a clear process for regular payments to keep debtor balances in check-Periodic reviews and appraisals on the Credit worthiness of the customers-Maintain accurate records of all follow up activities. Identify changes in payment patterns and propose action to avert indebtedness.-Supervision of ageing reports and making sure that the reports are forwarded to every channel weekly & monthly.-Supervision of collection team and delivering end to end debt management strategy and initiatives to minimize the bad debt, maximize cash collection and quality of actions.-Quick TAT on customer queries to help them reconcile & pay quickly-Preparing MIS for monthly SLA, weekly collectivity bad debts, Cash apps % for them, incentives for the collections team-Liaising with 3rd party collection agencies to recover bad debts in case of solvency or bankruptcy of clients-Negotiate Payments Plans, Solutions & Reconciliations. Implementing Trackers for Process improvement-Quality –Reviewing quality every week and providing feedbacks to ensure the target is not missed-Training Module designed for new recruits and for the team members.-Conducted Quarterly and Annual appraisals.

-Handling collections for India market.-Previously handled Australia, Singapore & SEA market-Provide customer service and develop relationships with internal/external customers and suppliers -Provide financial order management support to control credit exposure, timely payment & minimize risk-Periodic reviews and appraisals on the Credit worthiness of the customers-Daily AR and Past due %,, Daily AR Aging Report, Daily AR Aging Report, Top 10 Past Due Customers. Working on different projects to control the past due % of top 50 customers clearing all bad debuts on account that directly affect the balance sheet of company-Ensure that the 60 days overdue bucket within 2% as per the credit policy-Preparing MIS for monthly SLA, weekly collectivity bad debts, Cash apps % for them-Also introduced few trackers such as payment en route, Tick-It tracker & suspension tracker-Placing customers with collection agency In case of bankruptcy & abnormal over dues, providing backup documents such as copies of invoices, past due statement and contact details to the CA's,Account Reconciliation-adjusting open credits & on account payments.-Coordinating and handling the Sales queries with respect to new orders for customers-Making good relationship with customers to maintain goodwill of my company.-Acting as a back for the collections team members and also for the TL

-Ensure to keep 90 day overdue bucket within 2% as per the credit policy-Weekly reports for all clients, the latest status of collection/disputes.-To ensure the quality check on all payment allocated with in the TAT.-Chasing clients for the overdue amount twice a month, including phone calls as per SLA.-Keeping process tracker up to date at the end of day for Reconciliation / Allocation / Chasing.-Identifying problematic clients and adherence to escalation procedures.-Maintaining good communication / relationship with client.

-Looking after the sale account of the hotel.-Managing Corporate billing and Airlines billing for Jet airways, Air France & British Airways.-Looking after collection including follow up for old outstanding-Query Handling