Lead Pan India Recruitment for HomeFirst, managing end-to-end recruitment process for talent across multiple functions and geographies.Manage the Corporate Talent Acquisition domain, with an emphasis on hiring corporate executives.Accountability of people planning, budgets & talent acquisitionRe-engineer recruitment process through digitization and automation for quality hiringOptimal use of sourcing channels, with a focus on low-cost optionsAbility to assess candidates through evaluation processCandidate engagement through pre-boarding and onboarding stagesWork on tight deadlinesWeekly and monthly progress monitors are available through TA AnalyticsExpert in Campus hiringVendor management

Handling a team of 95 Customer Service Officers and directly reporting tothe Vice President - Technology and Strategic Alliances and CEO.Following are the key focus points:Actionable approach to Improve Net Promoter Score (NPS).Training Customer Service officers.Maintaing CSAT.Vendor Management.Customer Success Campaigns on Social Media (Facebook,Twitter & WhatsApp).Handling internal operations including the understanding ofDisbursal and transactions.Primarily handling the Customer Escalations and onlinecomplain portals.Managing Customer Retention Rate.Customer CommunicationMIS of Queries and Complainsand data analysis.TAT maintainence and ticket resolution.Escalation control.

The key areas includes:Handling Internal Operations including the understanding of Disbursal Procedure.Primarily handling the Customer Escalations.Various Customer Engagament Events and Contests.Taking incharge of Social Media Depth of the company ( FB/Twitter ).Data Analysis of Customer Queries.

Their aim is to provide excellent customer service.The responsibilities includes proper communication with the customers ,being the face of the company.The work has to be performed at various levels, right from the initial level of dealing with customers to the higher level of making the top management aware of the expectations and need of the customers.

The Market Research Analyst is responsible for interpreting data, formulating reports and making recommendations based upon the research findings.Research includes planning, implementing, controlling, analysing and reporting on information that is gathered. The data collected will normally revolve around what organisations or people buy, need, do or think and the reasons why.

Market Research is basically opinion research , which includes gathering responses and analysing the information about products or services , technology or new trends and channelising the information to get a useful inference.