Richa Singhal Email & Phone Number

As a Senior Business Analyst, I played a pivotal role in this transformative initiative, collaborating closely with stakeholders, IT teams, and third-party vendors.🔹 Key Contributions:Conducted extensive stakeholder interviews and facilitated Joint Application Development (JAD) sessions to gather requirements.Analyzed business processes and translated requirements into comprehensive documentation, ensuring alignment with Guidewire's capabilities.Collaborated with IT teams and Guidewire consultants to define integration points and data mappings.Configured user stories within Guidewire Policy Center and Billing Center, ensuring seamless functionality across systems.Utilized Agile methodologies to plan and execute project activities in iterative sprints.Worked closely with Product Owners to prioritize backlog items and define acceptance criteria.Conducted data analysis and developed ETL processes to ensure accurate data migration.Provided training and support to facilitate smooth adoption of the new insurance platform.Assisted in developing test plans and conducting User Acceptance Testing (UAT) to validate functionality.Conducted risk analysis and ensured compliance with regulatory requirements throughout the integration process.Conducted comprehensive stakeholder interviews and facilitated workshops to elicit requirements forServiceNow enhancements, ensuring alignment with best practices and organizational objectives.Utilized ServiceNow's IT Service Management (ITSM) and IT Operations Management (ITOM) modules to streamline IT processes, improve service delivery, and enhance operational efficiency.Provided training and support to end-users on utilizing ServiceNow features effectively for incidentresolution, change management, and service request fulfillment.

Wilmington, Delaware, United States

As a Senior Business Analyst at WSFS Bank, I played a crucial role in enhancing the Online Banking experience and optimizing operational efficiency. Here's a summary of my key responsibilities and contributions:1. Requirement Gathering and Documentation:I worked closely with stakeholders and business users to gather and document business requirements, creating comprehensive Business Requirement Documents (BRDs) using top-down, leveled techniques.2. Risk Analysis and Management:I conducted thorough risk analysis and implemented mitigation strategies, collaborating with cross-functional teams to ensure systems were resilient to complex challenges.3. Provided guidance and training to project teams on best practices for data protection and secure data handling within the ServiceNow platform.4. Extensively Implemented ServiceNow process of implementation for Incident Management, ProblemManagement, Change Management, Asset Management, Service Request Management (Service-Catalog).5. Conducted regular audits and assessments of data security protocols within ServiceNow, identifying areas for improvement and implementing corrective actions to enhance data protection practices.6. Participated in incident response and breach management activities within ServiceNow, including conducting forensic investigations and implementing remediation measures to mitigate the impact of data breaches.7. Deliver consulting services to install, configure and integrate software products from ServiceNow with a focus on ITBM module (Project Portfolio Management, Release Management, Demand Management, Financial Management, Resource Management, Agile Development, Test Management, and Software Asset Management)Hardware models, Software Asset Management(SAM) license, procurement and multiple vendor management.Facilitated the end-to-end loan origination process, including underwriting, documentation, and closing, for commercial lending projects.

San Francisco, California, United States

At Charles Schwab, I played a pivotal role in managing the Loan Modification Program, specifically concentrating on the Home Affordable Modification Program (HAMP). This initiative aimed to support financially distressed homeowners by modifying their loans to help them avoid foreclosure. Utilizing IAM, a .NET based application, I conducted complex calculations such as NPV, HTI, DTI, Escrow, and Waterfall to assess the affordability of homeownership post-loan modification.Key Responsibilities and Contributions:System Development Life Cycle (SDLC) Management: Throughout the project lifecycle, I actively participated in various stages of the SDLC process. This included Design and Gap Analysis, Business Requirements, Systems Requirements, Test Criteria, and Implementation. A significant focus was on automating correspondence directed to insurance policy owners, improving operational efficiency.Compliance Documentation Enhancement: I led efforts to enhance compliance documentation to ensure alignment with the Basel II Accord. This involved updating and refining policies, frameworks, standards, methodologies, and modeling documents to meet regulatory requirements.Data Management and Integration: I identified and documented data sources and transformation rules necessary for populating and maintaining data warehouse content. Furthermore, I developed automated data pipelines to extract data from external sources and import it into internal data warehouses. Python scripts and reporting tools like Datorama were utilized for efficient data processing and reporting.Requirement Gathering and Analysis: A crucial aspect of my role was facilitating Joint Requirement Planning (JRP) sessions with Subject Matter Experts (SMEs) to gather and understand requirements related to Loan Origination and Loan Processing. Additionally, I collaborated closely with development teams for iOS, Android, and web applications, ensuring banking compliance.

Memphis, Tennessee, United States

As a Business Analyst at First Horizon Bank, I led a crucial project aimed at developing an automated system to streamline and enhance the processing of commercial loans, from initial sale to post-closing. Here's a concise overview of my role and contributions:Project Focus: Automated Commercial Loan ProcessingDescription:First Horizon Bank sought to improve the efficiency and accuracy of commercial loan processing through automation. My project focused on developing a system to support straight-through processing, ensuring seamless handling of commercial loans from the point of sale to post-closing stages.Key Responsibilities and Contributions:Requirement Gathering and Specification Development: Collaborating closely with business users and management, I identified requirements, use cases, and developed functional specifications. This involved reviewing commercial loan documentation to ensure compliance with audit standards.Project Management and Agile SDLC Implementation: I played a key role in project management, including design, requirements definition, specification, budgeting, and organizational restructuring. Utilizing the Agile SDLC methodology, I assigned tasks among the development team and monitored project progress.Vision and Scope Definition: I defined and documented the vision and scope of the project, conducting interviews with high-level management and participating in Joint Application Development (JAD) sessions with Subject Matter Experts (SMEs).Use Case Modeling and Documentation: Utilizing Business Requirement Documentation (BRD), I prepared Use Case Models and scenarios to capture end-user requirements. These were managed using tools like Rational Requisite Pro for better visualization and organization.Test Planning and Coordination: I wrote comprehensive Test Plans for various testing phases, including Manual Testing, System Testing, Integration Testing, Performance Testing, and Regression Testing.

Minneapolis, Minnesota, United States

As a Business Analyst at Ameriprise Financial, I played a pivotal role in managing derivatives documentation and reconciling OTC trades while adhering to ISDA guidelines. Here's a concise overview of my contributions:**Project Focus: Financial Systems Optimization****Description:**During my tenure at Ameriprise Financial, I contributed to enhancing financial systems and processes, focusing on derivatives documentation and reconciliation of OTC trades. Here's a brief summary of my responsibilities and achievements:**Key Responsibilities and Contributions:**- **Derivatives Documentation and Reconciliation:** I actively participated in a team handling derivatives documentation as per ISDA guidelines and reconciling OTC trades. This involved ensuring accuracy and compliance with regulatory standards.- **Project Scope Definition and Financial Research:** I defined project scopes and conducted research in various financial knowledge areas, including Fixed Income, Equity Securities, IRAs, and Mutual Funds. This research informed our understanding of the investment management system and guided decision-making processes.- **Agile Methodology Implementation:** Working within an Agile methodology framework, I prioritized and managed product release cycles and monitored sprint progress at the team level. This involved collaborating with cross-functional teams on budgeting, forecasting, and understanding expenses and revenue streams.- **UML Diagram Creation:** I utilized MS Visio to create UML diagrams, visualizing system architecture and design for effective communication and understanding among team members.- **Scrum Team Collaboration:** As a member of Scrum teams, I interacted with Product Owners, Scrum Masters, and other team members to groom the product backlog and ensure alignment with business objectives. I actively participated in Sprint planning sessions.