Richa Talankar Email & Phone Number

Goa, India

Goa, India

• Assisted in the implementation and customization of the Ginesys One product for clients, ensuring that the solution met specific business requirements.
• Collaborated with clients to gather functional requirements, documenting them for the technical team.
• Supported the testing and troubleshooting of product functionalities to ensure optimal performance and client satisfaction.
• Provided training and support to end users on product features, assisting in smooth onboarding and adoption of the system.
• Helped in identifying and resolving functional issues during the product lifecycle, ensuring alignment with client business processes.
• Worked closely with cross-functional teams to enhance product features and ensure a seamless client experience.

Goa, India

• Managed a portfolio of clients using the Browntape OMS, ensuring smooth onboarding, product adoption, and ongoing support.
• Served as the primary point of contact for clients, addressing inquiries and resolving issues related to the Browntape OMS.
• Conducted regular check-ins and business reviews with clients to ensure alignment with their goals and optimize product usage.
• Collaborated with cross-functional teams, including sales, product, and technical support, to resolve client issues and enhance customer satisfaction.
• Assisted in training clients on product features and updates, ensuring a high level of product knowledge and utilization.
• Monitored client accounts for potential upsell and cross-sell opportunities, contributing to revenue growth and customer retention.

Goa, India

• Made outbound calls to potential clients for an outsourced project, focusing on registering members for a specific membership program.
• Assisted clients in completing their membership registration over the phone, ensuring all required details were accurately collected and documented.
• Addressed inquiries and resolved concerns related to membership registration, delivering a seamless customer experience.
• Maintained and updated the membership database with client information, ensuring accuracy and compliance.
• Worked closely with the project team to meet daily and weekly registration targets, contributing to the overall success of the membership drive

Mapusa Goa India

• Supported the sales team in promoting mutual fund products to clients, assisting in lead generation and follow-ups.
• Conducted back-office tasks such as updating client records, processing applications, and ensuring accuracy in documentation.
• Assisted with tracking client investments in mutual funds.
• Helped in organizing client meetings, presentations, and preparing materials for discussions on investment opportunities.
• Provided basic customer service by addressing client inquiries regarding mutual funds and assisting with account setup.
• Gained exposure to mutual fund sales strategies, back-office operations, and compliance processes

Mapusa Goa India

• Assisted with customer service tasks, addressing client inquiries and helping with policy documentation.
• Supported the sales team by organizing client data and contributing to client outreach efforts.
• Gained exposure to life insurance products and learned about the basics of policy administration

Bachelor Of Commerce - Bcom, Marketing/Marketing Management, General, A

Commerce– Hssc Goa Board, Business/Commerce, General