Richa Agrawal Email & Phone Number

California, 94086, Us

Intuitive Labeling Management SystemProject Description: Rearchitect labeling system to streamline the label creation, approval and printing process, support business expansion and enable agility to manage future regulatory changes.• Designed a scalable solution to address line-down incidents during label printing, emphasizing data integrity.• Played a pivotal role in strategic business decisions concerning label creation and approval processes.• Conducted thorough analysis and investigation of the current GLMS process, identifying pain points across multiple systems to enable the development of a new architecture for ILMS and recommend process enhancements.• Developed a comprehensive business case, outlining the project objectives, expected benefits, financial justifications, and return on investment (ROI) to secure project funding.• Defined success metrics, including key performance indicators (KPIs) and performance targets, to measure the success of the ILMS project, such as reduction in cycle time associated with labeling development and implementation by ~50%, reduction in cycle time associated with implementation of Master Data Changes by ~80%• Demonstrated proficiency in the newly implemented Robar Labeling system, possessing in-depth knowledge of its functionalities and operations to provide essential IT support to the Labeling department.• Ensured the highest standards of code quality by rigorously testing custom interfaces for integrating Agile, Robar, SAP, and EFT, with a focus on end-to-end defect resolution through regression testing.• Actively engaged in all Blueprinting sessions and Conference Room Pilots to foster clear communication of project strategies between the Business and IT teams.

California, 94086, Us

• Provide support for the Purchase-to-Pay Process (Vendor Management) by processing purchase requisitions, Request of Expenditure and ensuring proper purchase order management.• Capturing daily Risks, Actions Items, Issues, and Decisions on a RAID log to compile all deliverables under one document for the project team.• Responsible for managing resource allocations on an ongoing basis and collaborating with the management team and the resource planning committee to staff resource needs.• Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project roadmaps, plans, schedules and work breakdown structures.• Identified and closed communication gaps to complete projects ahead of schedule and maximize productivity for future projects• Instituted use of Microsoft Project to streamline process of tracking timeline, progress, tasks and costs, greatly improving project estimate accuracy• Analyze and track data, informing management of status updates and projections; predicted potential risk and collaborated to develop actions that reduced threat to objective• Leading weekly project status meetings, and escalating any technical issues or blockers that are impeding the project development.• Interacting with senior management, sales, and major stakeholders to establish strategic plans and objectives for IT deliverables as per the SOW, RFI/ RFP's and contract negotiations, using MS Project and Smartsheets.• Developing and managing the Project Plan and detailed Work Breakdown Structure (WBS) to ensure project milestones and deliverables are met as per the project schedule.• Recording project health by building and monitoring dashboards, metrics, and KPI reports using Smartsheets and Tableau• Publishing a project communication plan for the different project stakeholders including but not limited to clients, the technical team and the functional team.

San Jose, Ca, Us

• Supported Cisco Commerce IT portfolio team and managed new project intake and prioritization process• We receive 5-15 requests per week from over 50 organizations in Cisco; Prioritized these incoming requests against the rest of our backlog of requests based on the Business Value provided before advancing it to the next stages in the process. • Ensured effective communication and worked closely with stakeholders and different teams across the organization to move project requests through assessment and to drive successful completion of projects/requests• Worked with product teams on new initiatives/expansions• Owned and promoted the agile maturity of multiple scrum teams by influencing key leaders • Collaborated with Business, UI/UX, Marketing, Engineering/Dev, QA, other Program teams• Developed Project Status Dashboards and Reports and derived insights for Project Managers on daily basis.• Reduced the Backlog queue and the back and forth in processing the new scope items by developing new processes, procedures and documentation for better understanding of the request owner.• Conducted the Scope Review meetings with different Commerce Owning Teams to get timely updates on all the scope items and updated the status in Rally accordingly for tracking. • Driving monthly Scope Socialization meetings for all the requests/scope items going for release/commit

San Diego, Ca, Us

• Managed Vendor contracts (Samsung, Global Foundries, etc.) by extracting Statement of Work (SOW) requests from SharePoint, transferring data to CMS, SAP SRM or Fieldglass for stakeholder approval, coordinating with legal department as necessary to sign contracts and generating Purchase Orders• Derived actionable insights for business improvement for Senior Director and Executive team, through critical analysis & data visualization and provided reports for complex ad-hoc data analysis requests• Developed Advanced Tableau Dashboards using Tableau Desktop and published the dashboards through Tableau Server for identifying the number of slips for the project and risk which applies to a specific milestone and for reporting the Fiscal Year 2018 Performance statistics from live data extracted from Microsoft SQL Server database and Microsoft Project Server Database• Conducted weekly staff meeting to have a discussion with the chip designers about upcoming deliverables and assisted product leads in the identification, escalation, and resolution of issues gating release deadlines • Worked with various technology project managers and created detailed timelines/schedule template for each upcoming chip in Microsoft Project to track feature delivery dates for software development projects. • Driving the internal communications/handoff between the designers and the CAD team in India and making sure that the deliveries are made on time for successful chip tape-out• Conducted project review meetings with multiple international teams to ensure product deliverables are met• Created and updated project Wikis, SharePoint pages, dashboards, and SharePoint power view reports for different technology chips on a weekly basis so that the Project Managers/Engineering leads/Chip Designers are all aware of the changes made and everyone works on the latest version of the work done• Partnered with developers to automate manual processes, saving time and money while decreasing errors

Newbury, Berkshire, Gb

• Worked on Product Development from planning, requirement gathering, development, testing, deployment and maintenance• Coordinated between Development, Design and QA for tracking project progress and assisted in weekly Sprint Planning to add new features and enhance user experience for the product• Communicated and collaborated with business units and engineering teams to understand their requirements, converting the requirements into Jira tickets and assigning it to cross-functional teams• Managed team resources, prioritize tickets, features that gets in and out of the sprint• Researched similar businesses, products to get more insight on current market trends and to tune our product up-to the standards • Conducted A/B testing and provided Marketing Insights from survey results for successful program marketing campaign• Create detailed timelines and track product development progress for new products• Researched new website development opportunities to enhance the customer experience which increased the product sale, resulting in increased revenue• Tracked bug fixes and feature enhancements using JIRA optimizing ticket resolution by 9% and reduced new bugs by 12%• Prepared weekly, bi-weekly and monthly reports for internal & external stakeholders

Mumbai, Maharashtra, In

Client: MetLife, Inc, USAProject: Insurance Underwriting Application- Application that decides how much coverage the client should receive, how much they should pay for it, or whether even to accept the risk and insure them. Underwriting involves measuring risk exposure and determining the premium that needs to be charged to insure that risk.Responsibilities:• Worked with the testing team and analyzed and modified various project artifacts such as business requirements, system requirements to prepare test cases for the project • Reported bugs to the development team and raised tickets to fix them • Tracked bug fixes and feature enhancements using JIRA optimizing ticket resolution by 12% and reduced new bugs by 15%• Gathered feedback and performed in-depth analysis for better customer satisfaction and quality of product/service to improve business operations through qualitative analysis• Provided timely project status updates to the manager• Managed cross-functional team with daily stand ups, sprint planning, backlog grooming and sprint review• Resolve questions and handled day to day escalated issues and communication issues• Assisted in subproject planning, budgeting, vendor selection and quality assurance efforts• Scheduled team meetings and recorded the meeting minutes• Monitored time and budget for projects• Assisted in project documentation and creating summary reports for company management

Master'S Degree, Engineering/Industrial Management

Bachelor'S Degree, Electronics And Telecommunications