Richa Arora, Mba Email & Phone Number

Toronto, Ontario, Canada

Markham, On

 OTL Licensed with expertise in Auto and Home insurance. Analyze potential client requirements and prepare comprehensive plans that meet individual insurance needs and financial goals Implementing and monitoring new underwriting guidelines and analyze risk for the TDI Apply organizational and time management skills while responding to inbound telephone and email inquiries Consistently meet and exceed Sales and LEI goals while maintaining an overall 100% client satisfaction… Show more  OTL Licensed with expertise in Auto and Home insurance. Analyze potential client requirements and prepare comprehensive plans that meet individual insurance needs and financial goals Implementing and monitoring new underwriting guidelines and analyze risk for the TDI Apply organizational and time management skills while responding to inbound telephone and email inquiries Consistently meet and exceed Sales and LEI goals while maintaining an overall 100% client satisfaction rate Assigned as a subject matter expertise (SME) in a team for sales Research and stay updated on current insurance regulations to proactively inform clients of changing policies and fee structure Show less

Mississauga, On

 Daily review of Check Exceptions items for special instructions, signature verification, and large items while making the decision for pay/return before the deadline for all five regions. As a point of contact, reaching out to customers including commercial, personal and small business accounts to confirm the validity of cheques that are negotiated. Analyze and monitors daily workflow and assign files to the officers and making sure all tasks given to staff are done on time and to… Show more  Daily review of Check Exceptions items for special instructions, signature verification, and large items while making the decision for pay/return before the deadline for all five regions. As a point of contact, reaching out to customers including commercial, personal and small business accounts to confirm the validity of cheques that are negotiated. Analyze and monitors daily workflow and assign files to the officers and making sure all tasks given to staff are done on time and to the required standard. Exceed my short-term goals to become a subject matter expertise with all our process and to lead training initiatives. Continuously deliver legendary partner/customer experience with a trending score of 2.80%. The highest contributor to sharing ideas on ID8 within the team in order to improve the process and provide legendary customer service. Show less

Mississauga, Ontario, Canada

 Provide a broad range of operational support and perform general to specialized transactions along with other processing activities for functional areas within investigations and property tax department. Facilitate partner relationships and responsible for maintaining operational effectiveness to provide subject matter expertise for internal and external parties. Identify and investigate electronic bill payments (EBPI), refund rejects and process accordingly. Analytically… Show more  Provide a broad range of operational support and perform general to specialized transactions along with other processing activities for functional areas within investigations and property tax department. Facilitate partner relationships and responsible for maintaining operational effectiveness to provide subject matter expertise for internal and external parties. Identify and investigate electronic bill payments (EBPI), refund rejects and process accordingly. Analytically identify and process escalations from internal partners or merchants.  Investigate and process transactions electronically, checks or prepare drafts for the refunds. Attention to detail to meet timely SLA (Service Level Agreement) targets. Coach new hires with all the procedures and assist with questions and concerns. Handling questions and queries from internal partners and municipalities in regards to property taxes.  Actively provide continuous improvement suggestions and communicate value added input during huddles and meetings. Show less

Toronto, Ontario, Canada

 Reviewed and examined incoming mortgage documents for possible violations of CIBC lending practices or procedures. Authorized disbursement of funds for Purchases, Refinance or Insured (CMHC, GEMI etc.) deals by EFT or Bank draft within approval limit. Provided support to the Solicitors’ queries or concerns, identify, investigate and resolve the issues using professional judgment, decision-making skills and product knowledge. Followed up on outstanding documents before and after… Show more  Reviewed and examined incoming mortgage documents for possible violations of CIBC lending practices or procedures. Authorized disbursement of funds for Purchases, Refinance or Insured (CMHC, GEMI etc.) deals by EFT or Bank draft within approval limit. Provided support to the Solicitors’ queries or concerns, identify, investigate and resolve the issues using professional judgment, decision-making skills and product knowledge. Followed up on outstanding documents before and after disbursements, gather and process information. Stayed in constant contact with Underwriters and Mortgage Advisors in regards to any changes and approvals. Investigated recurring anomalies or irregularities to determine probable causes, frequencies, risk factors and recommend potential solutions in the preparation of supporting documentation, material, procedures, etc. Performed holdback file reviews and side by side training for new hires and funders. Show less

Toronto, Canada Area

Providing solutions to problems using various sources provided confidentiality by Rogers Communications.Respond to customer needs with a sense of urgency and care.Meeting monthly goals and statistics while working in a competitive environment.Capitalize on sale opportunities by promoting additional products and services. Provide coaching and constructive feedback to employees regarding sales targets and customer interaction.Clearly communicate plan details and… Show more Providing solutions to problems using various sources provided confidentiality by Rogers Communications.Respond to customer needs with a sense of urgency and care.Meeting monthly goals and statistics while working in a competitive environment.Capitalize on sale opportunities by promoting additional products and services. Provide coaching and constructive feedback to employees regarding sales targets and customer interaction.Clearly communicate plan details and performed mobile and tablet demonstrations. Show less

Plymouth, Minnesota

 Made SAR/no SAR (suspicious activity reports) decisions after investigating possible suspicious financial activity. Prepared supporting documentation for specific SARs as requested by various law enforcement agencies via subpoena. Reviewed documents for completeness and accuracy of Know-Your-Customer (KYC) data from numerous internal and external sources. Evaluated transactions and customer relationships for money laundering activities and identified red flag issues and escalated to… Show more  Made SAR/no SAR (suspicious activity reports) decisions after investigating possible suspicious financial activity. Prepared supporting documentation for specific SARs as requested by various law enforcement agencies via subpoena. Reviewed documents for completeness and accuracy of Know-Your-Customer (KYC) data from numerous internal and external sources. Evaluated transactions and customer relationships for money laundering activities and identified red flag issues and escalated to AML. Assisted the FIU comply with the Bank Secrecy and USA PATRIOT Acts and provide law enforcement with key information for the investigation of money laundering, identity theft, and other financial criminal activity.  Referred reports to FinCEN for all the suspicious activity in accordance with regulations. Experience in internal and external investigations, CCTV surveillance and monetary loss recovery. Contact managers to discuss best course of action regarding fraudulent activity on client accounts. Reviewed returned deposited, reclamation, hold harmless etc. items for further investigation. Complied with all Federal and State regulations (Regulation CC, Fair Credit Reporting Act., etc.) as well as TCF’s policies and procedures. Show less

Greater Minneapolis-St. Paul Area

Worked as a part of Pilot program team to help change the culture of the call center and increase focus on First Call Resolution.Opened new personal, certificate of deposits and credit accounts, and provide access to automated banking machine, telephone banking and online banking services.Assisted customers by proposing solutions to address financial objectives such as debt management, and other financial goals.Experience of working with customers on suspected fraud activity on the… Show more Worked as a part of Pilot program team to help change the culture of the call center and increase focus on First Call Resolution.Opened new personal, certificate of deposits and credit accounts, and provide access to automated banking machine, telephone banking and online banking services.Assisted customers by proposing solutions to address financial objectives such as debt management, and other financial goals.Experience of working with customers on suspected fraud activity on the accounts.Reviewed and updated personal DDA, Savings, CD’s and loan accounts.Knowledge of Regulations C, D and also assists customers in activating their Inactive/Dormant accounts.Assisted new hires on the floor as a mentor.Processed sales referral of loan lines, equity lines and also promote bank services and products.Accomplished revenue goals and meet overall score consistently. Show less

Greater Minneapolis-St. Paul Area

Follow banking guidelines and statutory requirements to stay updated on new laws and applications.Create accounts, research and resolve customer issues on savings, checking, loans and lines of credit accounts.Provide efficient handling of complex customer service issues as directed by manager. Accomplish company goals and targets and convert service opportunities into sales events.Maintain accurate data entry along with strong interpersonal and verbal communication… Show more Follow banking guidelines and statutory requirements to stay updated on new laws and applications.Create accounts, research and resolve customer issues on savings, checking, loans and lines of credit accounts.Provide efficient handling of complex customer service issues as directed by manager. Accomplish company goals and targets and convert service opportunities into sales events.Maintain accurate data entry along with strong interpersonal and verbal communication skills.Recognized for highest performance in Banker Behavior by US bank for excellent customer service.100% on Banker Behavior level and also fulfilled the revenue goals. Show less

Greater Minneapolis-St. Paul Area

Provided effective resolution to client based queries via direct or telephonic communication.Excellent customer service to members with regards to claim payments and eligibility status.Utilization of computer-based system (EPIC) for the registrations and verification of patient’s insurance plans.

Master Of Business Administration (Mba), Project Management & Marketing, 3.40

Master’S Degree, Public Administration, 3.68