Richael Valles Email & Phone Number

Greater San Diego Area

• Lead a Scrum Team of Developers, Quality Assurance Engineers, and Technical Writers working on complex, wholly-configurable Pay TV Billing Software
• Facilitate Agile Ceremonies (Daily Stand Up, Sprint Planning, Sprint Retrospective, and Backlog Grooming
• Act as a consultant to clients on industry best practices and provide solutions to meet their business needs
• Perform gap analysis between the current and proposed system states and create detailed quotes that identify effort and cost for required system changes
• Manage competing priorities from cross-functional stakeholders with regard to system design and functionality
• Create, maintain, and own the product backlog

Greater San Diego Area

• Lead Business Analyst for the Company’s Online Banking Product
• Worked collaboratively across all functional departments including retail banking, lending and marketing to ensure that all products were accessible online
• Gathered information and wrote requirements from multiple sources for new in house software products for both Web and Mobile Phone Applications
• Worked with 3rd party vendors and wrote integration requirements for multiple banking applications (Bill Pay, A2A, P2P, Mobile Deposits, Check Ordering, etc.)
• Created and managed product backlog items, facilitate backlog grooming sessions and provided support to the development teams

Charlotte, North Carolina Area

• Facilitated meetings, collected business requirements and create user stories
• Handled all facets of SDLC from project start to finish
• Collaborated with multiple external and internal customers to design, define, and create complete requirements for SC insurance product, including front end UI/UX, definitions and logic flows for all system fields for.
• Managed vendor relationships and deliverables including CSC, PL Rate, Priority Data, FCS, NC DMV, SC DMV, LexisNexis
• Created PowerPoint training materials for end-users
• Wrote and executed queries to determine project needs, impact of changes, identify test cases, and provide information to the Business per their request

• Analyzed, negotiated, and settled casualty claims; resolved issues regarding coverage, liability and fraud

• Managed the start-up of two operational divisions and oversaw their growth from sales of 16 policies per month to 3249 policies per month.
• Supervised 14 Underwriters and Support Staff. Developed standards of performance for quality and production.