Richael Valles Email & Phone Number

Greater San Diego Area

• Lead a Scrum Team of Developers, Quality Assurance Engineers, and Technical Writers working on complex, wholly-configurable Pay TV Billing Software• Facilitate Agile Ceremonies (Daily Stand Up, Sprint Planning, Sprint Retrospective, and Backlog Grooming• Act as a consultant to clients on industry best practices and provide solutions to meet their business needs• Perform gap analysis between the current and proposed system states and create detailed quotes that identify effort and cost for required system changes• Manage competing priorities from cross-functional stakeholders with regard to system design and functionality• Create, maintain, and own the product backlog• Write user stories and requirements• Track team progress against established goals and budgets

Greater San Diego Area

• Lead Business Analyst for the Company’s Online Banking Product • Worked collaboratively across all functional departments including retail banking, lending and marketing to ensure that all products were accessible online• Gathered information and wrote requirements from multiple sources for new in house software products for both Web and Mobile Phone Applications• Worked with 3rd party vendors and wrote integration requirements for multiple banking applications (Bill Pay, A2A, P2P, Mobile Deposits, Check Ordering, etc.)• Created and managed product backlog items, facilitate backlog grooming sessions and provided support to the development teams

Charlotte, North Carolina Area

• Facilitated meetings, collected business requirements and create user stories• Handled all facets of SDLC from project start to finish• Collaborated with multiple external and internal customers to design, define, and create complete requirements for SC insurance product, including front end UI/UX, definitions and logic flows for all system fields for quoting, servicing, renewing, billing, external outputs, and mandated report handling• Managed vendor relationships and deliverables including CSC, PL Rate, Priority Data, FCS, NC DMV, SC DMV, LexisNexis• Created PowerPoint training materials for end-users• Wrote and executed queries to determine project needs, impact of changes, identify test cases, and provide information to the Business per their request

• Analyzed, negotiated, and settled casualty claims; resolved issues regarding coverage, liability and fraud

• Managed the start-up of two operational divisions and oversaw their growth from sales of 16 policies per month to 3249 policies per month.• Supervised 14 Underwriters and Support Staff. Developed standards of performance for quality and production.