Richa Gupta Email & Phone Number

India

1. Single point of contact for all support-related post sales activities, managing enterprise accounts ensuring highest level of customer satisfaction.2.Owning overall relationship with the assigned clients, along with on-boarding, implementation, training, ensuring retention and customer satisfaction.3. Collaborating with the team internally in order to get the clients assigned tasks done effectively.4. Serving day to day activities of the client, solving client problems and strategizing client meetings with the team members.5. Ensuring timely and successful delivery of solutions and developments according to customer needs.6. Maintaining customer success metrics and data as directed.7. Communicating effectively with both internal and external senior level management to understand customer needs, retention and growth.8. Preparing necessary documentation/ visuals for clients to demonstrate performance and identifying areas of improvement.

Gurugram, Haryana, India

1. Responsible for working with the Sales team to onboard and integrate new clients and developing exiting client relationships.2. Ensure the timely and successful delivery of our solution according to customer needs and objectives.3. Monitor and analyze customer's usage of our product.4. Helping customers through email, phone, online presentations, screen-share, and in person meetings.5. Forecast and track key account metrics.6. Liaise between the customer and internal team.

Gurugram, Haryana, India

1. End to end customer retention, coordination & maintaining customer relationship.2. Serving in forecasting new launches for future, discussing on special promotions and offers for increasing the Average Order Value which would help to increase the ROI.3. Facilitate for Ad accounts of clients to be audited by internal teams, ensure that the Audit and Media Plan Report is delivered on time and helping the prospect with the detailed understanding of the shared report with client post the report generation.4. Helping the on-boarded Key Accounts in increasing Average Order Value with due course of time which help in increasing their ROAS and ROI for future.5. Identify prospects both in India & International markets, understanding client pain points and growth requirements, identifying opportunities for the deal and closing the same.

Noida, Uttar Pradesh, India

1. Worked with Operations and customer service department.2. Scheduled and coordinated shipments and deliveries.3. Served as a dedicated and supportive Intern in a fast-paced environment.

Master Of Business Administration - Mba

1. Majors in International Business Management. 2. Distinction with an overall CGPA of 8.57 3. Internship with FUEL & S.A. Consultants &.

Bachelor Of Business Administration - Bba

1. Majors in General Management & Marketing. 2. Presented & Published my research on Challenges & opportunity in E-commerce & Digital.

Education record