Richard A. Email & Phone Number

Missouri, United States

*Researching industry compliance regulations and policies.*Evaluating internal operational and procedural compliance.*Analyzing and updating existing compliance policies and related documentation.*Communicating compliance policies and guidelines to Management and designated departments.*Developing and executing new compliance policies and procedures as required.*Keeping up with compliance requirements and amendments to regulations.

Parkville, Missouri, United States

*Forecasting Demand: Analyze historical data and market trends to predict call volumes and staffing needs.*Resource Planning: Develop staffing models to ensure optimal coverage during peak and off-peak hours.*Performance Monitoring: Track call center metrics (e.g., call abandonment rates, average handling time) to assess capacity effectiveness.*Process Improvement: Identify inefficiencies and implement strategies to enhance operational capacity.*Reporting: Generate regular reports on capacity utilization, performance metrics, and resource allocation.*Budget Management: Assist in developing budgets related to workforce and technology resources.*Collaboration: Work with other departments (e.g., IT, operations) to ensure alignment on capacity-related projects.Risk Management: Identify potential risks to capacity and develop mitigation strategies.Technology Oversight: Assess and recommend tools and technologies to improve capacity management processes.

*Customer Support: Respond to customer inquiries regarding account information, transactions, and services.*Account Management: Assist customers with account setup, maintenance, and updates, ensuring accuracy and compliance.*Problem Resolution: Address and resolve customer issues or complaints promptly and effectively.*Transaction Processing: Facilitate transactions, such as deposits, withdrawals, and fund transfers, following proper procedures.*Product Knowledge: Maintain up-to-date knowledge of financial products and services to provide accurate information and recommendations.*Documentation: Prepare and maintain records of customer interactions, transactions, and feedback.*Compliance: Ensure adherence to regulatory requirements and company policies in all customer interactions.*Team Collaboration: Work closely with other departments, such as sales and technical support, to enhance customer experience.*Continuous Improvement: Provide feedback on processes and customer concerns to help improve service quality and operational efficiency.

Master'S Degree, Information Technology

Bachelor Of Science - Bs, Mathematics Ed

Activities and Societies: Autonomy Hall Entertainment Chairman, Basketball, Association of Mathematics Education Students Events Chairman

Diploma Of Education, Elementary Education And Teaching