Richard Blaylock Email & Phone Number

Roseville, Minnesota, United States

Greater Minneapolis-St. Paul Area

Contract position on Service Desk of LTCG Providing IT support and customer service to LTCG employees, contractors, and partner companies

Roseville, Mn

Supported 700-plus users in service desk environmentAdministrated 50-60 servers in distributed VMWare environment Administration of network infrastructure across 21 site WANWindows Server 2008 - 2016 AdministrationWindows 7 and 10 setup and supportActive Directory, Group Policy managementTroubleshooting, user supportVirtualization: VMware, ESX, ESXi, VCE Vblock, vCenterPrint Server setup and management Data Backup administration: EMC Avamar, EMC DataDomainAntivirus management: KasperskyHardware lifecycle managementMS Office 2013, 2016, O365, installation and troubleshootingPowerShell, Command ShellManaged and configured Cisco routers/switches in multi-site networkNetwork Infrastructure: switches, routers, firewalls, TCP/IP, VLANsData center hardware, SANsITSM: ServiceDesk Plus Patch Management, security best practicesResearched and developed an automated method to update Java that saved the company tens of thousands of dollars per year in support fees.Developed custom PowerShell script to prevent an issue randomly affecting 10% of all user computers, preventing significant employee downtime.

Minnetonka, Mn

Assisting with project to upgrade nearly 2000 users from IE8 to IE11, testing many web-based applications, and resolving systemic issues so that users have as smooth of a transition as possible. Researching source of any software conflicts, and submit recommendation to address. Creating SOP document for Service Desk call center to address commonly occurring issues.

Onsite Support Specialist servicing small to medium sized businesses in the Twin Cities Metro Area. I would perform the duties of Network Administrator, Desktop Support, and Systems Administrator, as well as consulting services to recommend improvements for multiple clients.

Minneapolis, Minnesota, United States

Assisted with user laptop refresh project in the Health Services and Public Health Department for 6 month contract.Installed OS using network boot and SCCMResolved imaging issues in coordination with Hennepin County LAN AdminsMet 1 on 1 with users to complete hardware exchange, train usersTracked inventory, completed life cycle management

Bloomington, Minnesota

As member of the support team for an IT provider, I acquired additional skills focused on System Administration, as well as excercised my customer service skills by dealing directly with small business owners and employees.

Plymouth, Minnesota

As a member of a coprorate IT department, I acquired many skills both in Desktop Support and Windows System Administration.