Richard Sylvester Email & Phone Number

Marlow, England, United Kingdom

Key responsibilities: - Architected and maintained broadcast systems in AWS and on-premises. - Deployed enterprise apps and configuring access via Azure - Led automation efforts with Terraform, Ansible, Python & BASH to enable infrastructure-as-code - Spearheaded project to implement CyberArk across all Linux servers for automated credential rotation, previously a manual process. - Developed and introduced GitHub, GitLab, Concourse for CI/CD best practices. - Excelled in an agile environment introducing best practices.- Took on duties of a Scrum master.

Responsible for project delivery as SME and maintaining the Linux estateKey responsibilities: - Initiated projects as subject matter expert; clearly communicated status, issues, and risks. - Identified and automated repetitive tasks to enhance efficiency. - Led planning, prioritisation, and scheduling for software/hardware changes. - Monitored and engineered systems to guarantee performance, availability, and scalability. - Developed and maintained enterprise-critical Red Hat Linux (6/7) systems. - Built Linux environments using automation (CFEngine, Puppet, Red Hat Satellite) - Provided Linux expertise to support users, applications, and administrators. - Pioneered Docker implementation to enable rapid application deployments.

London, United Kingdom

Responsible for delivering and maitaning new application deployments Key responsibilities: - Led 3rd line support and administration of Linux, storage, and backup systems. - Managed client requests and issues end-to-end through resolution - Directed system management, patching, upgrades to optimise uptime. - Drove integration of new applications into production environment - Proactively monitored systems and mitigated issues before outages - Built production and dev/test environments using automation (Cobbler, Puppet) - Authored and executed change requests for production changes per governance. - Configured HP hardware (blades, chassis, networking) to standardize environment.

Reading, United Kingdom

Responsible for delivering and maitaning new application deployments Key responsibilities: - Owned 3rd line support and administration of Linux, storage, and backup systems - Managed client requests and issues end-to-end through resolution. - Directed system management, patching, upgrades to optimize uptime. - Drove integration of new applications into environment - Proactively monitored systems and mitigated issues before outages - Built production and dev/test environments using automation (Cobbler, Puppet) - Authored and executed change requests for production changes per governance. - Configured HP hardware (blades, chassis, networking) to standardize environment.

London, United Kingdom

Responsible for building, configuring and maintaining Red Hat Linux estate Key responsibilities: - Architected RHEL kickstart build process to configure servers per DBA/Application requirements - Negotiated with Red Hat to manage corporate licensing program - Spearheaded planning and execution of critical Eclipse HPC cluster data center migration - Championed Linux Active Directory integration initiative - Engineered centralized sudo access management to balance security and productivity - Led scheduling and execution of Linux patching and upgrades to minimise customer impact - Supported business-critical systems running on RHEL, Sun, and HP stacks - Scripted common administrative tasks to improve productivity - Drove design and rollout of HP remote access graphics solution - Provisioned and operated NetApp storage systems - Maintained SOX compliance through rigorous cross-functional audits

London, United Kingdom

Responsible for 2nd line support for local and global users Key responsibilitites: - Taking ownership of and resolving escalated tickets from 1st line support - Supporting customers, via email, face to face, telephone and remotely - Integral team member involved in numerous office moves - Involved in migrating and integrating acquired companies onto the SunGard network domain - Involved in creating and provisioning virtual machines (VMware) - Imaging laptops and desktops with Symantec ghost - Encrypting laptops for security with Windows Bit-locker

London, United Kingdom

Responsible for supporting 2000+ users across 25 offices Key responsibilities:- 1st/2nd line support - Logging and resolving issues via telephone, face to face or remotely - Escalating tickets where necessary to the relevant department - Setting up and configuring printers on print server. - Adding users to the Avaya IP Phone system