Richard Abdy Email & Phone Number

A highly experienced award winning leader, workforce management and optimisation consultant and contact centre strategist with over 20 years senior operational experience. Vast knowledge and experience of Operational Design and Transformation, including Customer Experience and Employee Engagement strategies, structures and systems within contact centres, field operations and back office environments.An ambitious and conscientious specialist with a proven ability utilising technical expertise, problem solving, analytical skills and a sound commercial awareness to achieve quality results. A dedicated and hardworking individual with excellent interpersonal and communication skills used to deliver results, build and maintain positive working relationships.Experienced in building and managing high performing teams with a focus on delivering results. Particularly effective operating in a fast paced changing environment.Winner of the 'Dream Team' at the North East Contact Centre awards in October 2010. Finalist at the prestigious 2011 Professional Planning Forum innovation awards and previous winner in 2003. Chairman’s award for successful implementation of the 111 service in 2013. Received a Hero Award for commitment to industry best practice from The Forum in April 2015.Contact me for a chat: 07491 997 101

Listed skills include Call Centers, Outsourcing, Workforce Management, Management, and 45 others.

• 

  Houghton Kepier