Richard Alfonso Email & Phone Number

National Capital Region, Philippines

• Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.
• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.
• Sets up interviews between candidates and hiring managers.
• Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.
• Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

National Capital Region, Philippines

• Create an inspiring team environment with an open communication culture.
• Set clear team goals.
• Delegate tasks and set deadlines.
• Oversee day-to-day operation.
• Monitor team performance and report on metrics.
• Motivate team members.

National Capital Region, Philippines

• Answering inbound calls, evaluating problems and complaints of the callers, providing proper solutions.
• Responding to the needs of the customers, selling and giving information on the products or services.
• Processing orders, forms, and applications.
• Provided basic support and troubleshooting with handsets and other hand held devices.
• Processed phone bill payments from customers calling in.
• Answered customer inquiries ranging from their service, bill, account status, payment history, order status, etc.