· Supports all Windows environments, multiple desktops, multiple users, and images for multiple sites, utilizes Active Directory/group policy to support and secure clients, including configuring manager settings, registry settings, and SCCM client install· Manages assets inventory and deploys desktops, laptops, or other hardware to end users· Provides 3rd level infrastructure support, assists in the maintenance and troubleshooting of SCCM and client workstations; possess good understanding of the SCCM infrastructure including boundaries, site server roles, and parent/child relationships in order to troubleshoot SCCM related issues· Train employees on a one-on-one basis for new software upgrades or hardware changes when necessary· Manage and oversee hardware assets and disposal · Documented problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets· Supports the delivery of IT projects focusing on personal computing, mobile devices, IT infrastructure, at multiple locations· Process quote and purchasing requests for Lakeway IT equipment· Resolved complex technical issues that arose on client computers using troubleshooting· Maintenance of accurate and effective support documentation· Incident management and resolution using Service Now· Installed and maintained Windows and desktop software, patches, and anti-virus updates· Troubleshot various technical issues dealing with printers, network, and other hardware concerns · Use Active Directory for user management and reset passwords for users· Proficient in Active Directory for managing user accounts· Experienced in Medhost and AS400· Dameware remote access experience.· Mapping network drives· VPN support

· Supports all Windows environments, multiple desktops, multiple users, and images for multiple sites, utilizes Active Directory/group policy to support and secure clients, including configuring manager settings, registry settings, and SCCM client install· Manages assets inventory and deploys desktops, laptops, or other hardware to end users· Provides 3rd level infrastructure support, assists in the maintenance and troubleshooting of SCCM and client workstations; possess good understanding of the SCCM infrastructure including boundaries, site server roles, and parent/child relationships in order to troubleshoot SCCM related issues· Train employees on a one-on-one basis for new software upgrades or hardware changes when necessary· Manage and oversee hardware assets and disposal · Documented problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets· Supports the delivery of IT projects focusing on personal computing, mobile devices, IT infrastructure, at multiple locations· Process quote and purchasing requests for Lakeway IT equipment· Resolved complex technical issues that arose on client computers using troubleshooting· Maintenance of accurate and effective support documentation· Incident management and resolution using Service Now· Installed and maintained Windows and desktop software, patches, and anti-virus updates· Troubleshot various technical issues dealing with printers, network, and other hardware concerns · Use Active Directory for user management and reset passwords for users· Proficient in Active Directory for managing user accounts· Experienced in Medhost and AS400· Dameware remote access experience.· Mapping network drives· VPN support

Checked structural steel shop Drawings

• Oversee all company IT equipment• Analyzed and Recommended software for the engineering department. Researched and selected all new Computer and Networking Components.• Developed in-house programs used by the company engineering department.• Authored troubleshooting guides for the network and telecommunication systems.• Authored installation guides for installing computers for the various departments.• Provide user support at all levels

Structural Steel DetailingDesktop Support

Engineering Co-op Student in the Propellants and Gases Office.Worked on various Shuttle Ground Support Systems