Richard Amphlett Email and Phone Number

Identifying gaps in our current service offering - and sourcing/selection of suitable contractors to meet our needs. Ensuring that partners are capable to do what is required of them to the highest standard - and to work with stakeholders to improve services across the University. Working across cleaning and campus residential accommodation sectors in a safe manner,* Selection of contractors, following due diligence.* Contractor management - KPI's and SLA achievement.*… Show more Identifying gaps in our current service offering - and sourcing/selection of suitable contractors to meet our needs. Ensuring that partners are capable to do what is required of them to the highest standard - and to work with stakeholders to improve services across the University. Working across cleaning and campus residential accommodation sectors in a safe manner,* Selection of contractors, following due diligence.* Contractor management - KPI's and SLA achievement.* Gathering data to evidence quality of service provision.* Using industry best practice to review our services over time, benchmarking against similar to ensure sound operational performance.* Service delivery reviews - making improvements over time* Contract cleaning - management of contract cleaning to deliver additional resource over summer months, to ensure completion of peak cleaning requirements. Show less

Part of management team tasked with overseeing 6500 + on campus rooms in busy University campus.* Staff recruitment, retention, induction, development, performance management.* Manage refurbishment/maintenance projects through to completion.* First port of call for customer interactions and complaint handling.* Review, improve and apply stringent procedures for Health and Safety and customer service. Ensure compliance is total.* All facets of administration - payroll… Show more Part of management team tasked with overseeing 6500 + on campus rooms in busy University campus.* Staff recruitment, retention, induction, development, performance management.* Manage refurbishment/maintenance projects through to completion.* First port of call for customer interactions and complaint handling.* Review, improve and apply stringent procedures for Health and Safety and customer service. Ensure compliance is total.* All facets of administration - payroll etc.* Coordinating end of term periodic cleaning and end of term changeover weekend projects. * Prioritising workloads to ensure department can cover work effectively. * Monitoring quality standards and troubleshooting issues in our service delivery.* Highly commended in award category "Customer Service Excellence" University of Warwick awards 2015. Show less

• Managing teams to conduct sound cleaning and maintenance operation in a busy University Environment.• Responsible for compliance of University policy/procedure.• Assisted with the seasonal preparations for maintenance projects and conference delivery.• First point of reference for many staff enquiries/issues. • Maintained accurate records of staff sickness/absence/holiday etc.• Regular contact with student residents, conference guests and colleagues within the University –… Show more • Managing teams to conduct sound cleaning and maintenance operation in a busy University Environment.• Responsible for compliance of University policy/procedure.• Assisted with the seasonal preparations for maintenance projects and conference delivery.• First point of reference for many staff enquiries/issues. • Maintained accurate records of staff sickness/absence/holiday etc.• Regular contact with student residents, conference guests and colleagues within the University – in regards to welcomes and analysis/resolution of any maintenance issues.• Instilling an atmosphere of great service provision, by leading by example Show less