Richard Appleby's Location
Colchester, England, United Kingdom, United Kingdom
Richard Appleby's Contact Details
Richard Appleby work email
- Valid
- Valid
Richard Appleby personal email
n/a
About Richard Appleby
Richard Appleby is a Looking for a new challenge at @home. He possess expertise in it service management, itil, it outsourcing, service delivery, service management and 1 more skills.
Richard Appleby Work Experience Details
-
Looking For A New Challenge@HomeColchester, Gb
-
Customer Experience ManagerHewlett Packard Enterprise Oct 2022 - PresentColchester, England, United KingdomCustomer Experience program manager for the Advisory and professional services team. Management and execution of the Survey program including a transition to a Qualtrics solution. Analysis of Customer feedback and scores , initiation and monitoring of closed loop corrective Action plans for low scores or trends. Regular presentation of status and plans to stakeholders at Director and VP level -
Hpe Greenlake Customer Experience Survey Program Mgr - Hpe PointnextHewlett Packard Enterprise Nov 2019 - Jun 2024United KingdomResponsible for the creation and running of a new customer experience survey targeted at HPE GreenLake and HPE GreenLake Management Services (AMS) customers. Development of questions, process and target audience. Working across multiple Geo's to get Customer insights ensuring the data is analysed and presented to executives, identifying owners for any CLCA to enhance and improve the overall solution experience.
-
Global Business Analyst - Hpe Pointnext QualityHewlett Packard Enterprise Nov 2018 - Jun 2024Home
-
Emea Solution Support Domain - Service Level Manager/Operations AnalystHewlett Packard Enterprise Dec 2014 - Nov 2019Supporting the EMEA Region with metric analysis, Improvement Programs, POR ownership and activity tracking.
-
Global Business Analyst - Strategy And OperationsHewlett Packard Enterprise Dec 2017 - Oct 2018Main focus is to act as the interface between HPE Global Shared Services and the HPE Pointnext Business Team focused on Metrics and KPI's.
-
Emea Solution Support Domain - Operations AnalystHewlett Packard Enterprise Nov 2015 - Nov 2017Colchester, United KingdomProviding Operation support to the EMEA Director for Solution Support Domain and Sub Regions across EMEA. Includes Metric Analysis and Creation, adhoc reporting from HP systems, POR development and Management.
-
Ww Solution Support Domain - Operations AnalystHewlett Packard Enterprise Oct 2013 - Nov 2014Setting up of Metrics, Scorecards and Reporting for the Solution Support Domain including design and Operational Analysis. Working with a diverse group of people and cultures to get agreement on what to measure and how, assisting them with deep dive analysis to drive improvement
-
Emea Mcts Delivery Operations Manager/AnalystHewlett Packard Enterprise Jan 2010 - Oct 2013
-
Emea Network Delivery Program ManagerHewlett Packard Enterprise May 2007 - Jan 2010HomeManaging the Certification program for Cisco Certified Engineers, tracking of Cisco contracts and Delivery Satisfaction to ensure maximum Partner discounts in the Cisco Partner program, Carried out a full analysis of the Pan-European delivery capabilities of the Network Support Group to enable focus and drive to support Multivendor programs and HP Procurve ( I was recognised as a Top Achiever for this and participated in an event in Instanbul with my Wife). Main skills relationship management, KPI tracking and analysis of Customer Satisfaction issues, working with a very diverse workforce and influencing others.
-
Emea Mission Critical Operations ManagerHewlett Packard Enterprise Jan 2006 - Apr 2007performance management of Mission Critical Metrics across EMEA, working with countries to identify improvement opportunities
-
Deal Implementation ManagerHewlett Packard Enterprise Sep 2003 - Jan 2006Implementation of Mission Critical Support Contracts
-
Uk Escalation ManagerHewlett Packard Enterprise Dec 2001 - Sep 2003HomeOne of 3 UK escalation managers at the time. Focused on supporting the Delivery Teams and Customers to resolve Complex Hardware issues and ultimately Customer relationships. While performing this role I was asked to take on the role of Client Manager to Compaq Computer to try and recover a relationship issue with a major Pharmaceutical company. I was able to turnaround the relationship and work with the delivery teams to put in processes and procedures and a tracking methodology that improved overall performance for Delivery and Contract management to the Customers Satisfaction. Key Skills - Manageing Customer relationships and expectations, Process and procedure design, communication at all levels in HPE and the Customer,
-
Field Operations AnalystHewlett Packard Enterprise Sep 2000 - Dec 2001WithamWorking with Southern Area manager to anlayze workforce patterns and coverage across the area, Identify training gaps and work on Customer Satisfaction issues, also acted as an Internal auditor for the Field Delivery BSI Registration. Helped Introduce web based diary management system to manage Shift patterns and oncall activity. Key Skills - Communication, working with diverse groups and different levels of management. Developed the ability to sell ideas and influence others.
-
Field District Manager - East AngliaHewlett Packard Enterprise Apr 1996 - Sep 2000Billericay And WithamManaging a team of 15 Customer Engineers, managing Customer expectations, dealing with escalations, management of costs and key metric performance, ensuring conformity to BSI registration including acting as a UK wide Internal Auditor, I was responsible for the relocation of the Office and Stores to a more central location to cover the area. Developed a focus on Workforce efficiency and utilisation which eventually led to a transformation of the delivery service from a standalone district with out of hours coverage to a pooled arrangement with the neighboring office under a shifted day pattern that reduced the overall costs. Other key skills included developing people into roles outside of their current comfort zones with 40% of the workforce achieving internal promotions. Also provided pastoral support and empathy dealing with divorces and the death of a child
-
Customer EngineerHewlett Packard Enterprise Nov 1989 - Apr 1996Basildon And BillericaySupported a wide variety of IT equipment from Terminals and Printers up to highend unix servers. Participated and various internal programs to improve metrics and efficiency as well as being responsible for the BSI Registration and audit of the local office and NOrwich
-
Customer EngineerApollo Computer Aug 1986 - Nov 1989
Richard Appleby Skills
It Service Management
Itil
It Outsourcing
Service Delivery
Service Management
Program Management
Richard Appleby Education Details
-
Colchester InstituteVarious Passes And Distinctions Depends On Topic -
Sir Charles Lucas
Frequently Asked Questions about Richard Appleby
What company does Richard Appleby work for?
Richard Appleby works for @home
What is Richard Appleby's role at the current company?
Richard Appleby's current role is Looking for a new challenge.
What is Richard Appleby's email address?
Richard Appleby's email address is ri****@****net.com
What schools did Richard Appleby attend?
Richard Appleby attended Colchester Institute, Sir Charles Lucas.
What skills is Richard Appleby known for?
Richard Appleby has skills like It Service Management, Itil, It Outsourcing, Service Delivery, Service Management, Program Management.
Not the Richard Appleby you were looking for?
-
1richardappleby.me.uk2 +447920XXXXXX
-
Richard Appleby
Greater Southampton Area1structurflex.com2 (816) 8XXXXXXX
-
2imperial.ac.uk, doctors.org.uk -
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial