Richard Austyn-Mawby Email and Phone Number
Richard Austyn-Mawby work email
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Richard Austyn-Mawby personal email
A dedicated and detail-oriented professional with over 18 years of experience in administration, project coordination, and customer service across diverse sectors. I am passionate about making a difference in people’s lives, particularly within the mental health and well-being space. #Completing a Master of Counselling from Waikato University (PT) - Completed my 5th paper of 8. Interning at Youthline - Working towards provisional membership of NZAC (NZ Association of Counsellors).#Experienced workplace Domestic Violence First Responder since June 2019 @ Auckland Transport. Committed to a DVFree workplace#Accredited facilitator of DVFree (Domestic Violence) People Leaders Workshops through Shine (https://www.2shine.nz/) *Facilitator and advocate for resilence training and how to be empowered, self-advocate and self-care when dealing with threats and aggression, self-harm and challenging interactions as an front line Customer Service agent. #Designed and facilitated "Threats & Aggression", "Dealing with interactions regarding Self-harm and Suicide" workshops for all front-facing customer services staff @ Auckland Transport#NZ Certificate in Health And Wellbeing as a Support Worker - Level 3 with Open Polytechnic - achieved October 2021#Wellbeing Squad member - Finalist at the HRNZ 2022 Awards in the Wellness Programme Award category (https://hrnz.org.nz/nz-hr-awards/award-finalists). Winner of Innovation & Technology Excellence Award and Public Sector Workplace of the Year @ the HeadFit Awards 2022.#Mental Health First Aid - St Johns - July 2021 - skills and knowledge to recognise and respond to someone experiencing mental health concerns#Customer Service Manaakitanga 2022 workshops#"Happier You' Programme - 2021 - completed an internal course covering Emotions, Connections and Growth at work#People Skills & Challenging Interactions Workshop 2021 - DENBA Strategy#Breaking Bias - 2021 - a cohesive understanding and awareness of how bias impacts our decisions. Discovering the complexities of culture, the realities of unconscious bias and the opportunity to reframe bias for myself and those around me.#PRINCE2 - Certificate in Project Management - Effective from 12 June 2017
Fair Way — Kia Tau
View- Website:
- fairwayresolution.com
- Employees:
- 83
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Resolution CoordinatorFair Way — Kia Tau Oct 2024 - PresentAuckland, New ZealandAs a Family Services Resolution Coordinator at Fair Way, I provide high-quality support to families and various stakeholders throughout the dispute resolution process. My key responsibilities include:Case Management: I oversee cases from initial contact through mediation, ensuring timely and effective communication.Support & Guidance: I offer empathetic support to families, helping them understand their options and navigate complex situations.Information Communication: I deliver essential information to families and stakeholders to facilitate informed decision-making.Mediation Transition: I ensure a seamless transition to mediation, always focusing on the needs and rights of families.
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Counseling InternYouthline Jan 2024 - PresentAuckland, New ZealandYouthline works with young people, their families and those supporting young people. As a Youthline counsellor I work with young people aged 12 to 24 on a range of issues, offering a safe and confidential space for young people to talk. -
Communications & Implementation SpecialistAuckland Transport Jun 2022 - Jun 2024Auckland, New ZealandEstablishing and evolving connections between Customer Services and the Auckland Transport community. Supporting, communicating and delivering continuous improvements to ensure stakeholders and customer service front-line teams are informed, supported and ready for change.Ensuring the relevant processes and training is planned and executed (including training/workshops focusing on wellbeing/resilience/debriefing and self care, as well as CS systems and CS processes), ensuring positive and efficient outcomes for Auckland Transport, our customer service front-line teams and our customers. One key aspect has been developing and facilitating threats and Aggression training, processes, resilience training, empowerment, mental health first aid, dealing with sensitive interactions, debriefing, and promoting and practicing self-care.I actively contribute and am involved in many wellbeing activities as a part of my role in the Wellbeing Ensuring transparency and effectiveness of Wellbeing initiatives across the Customer Service Group. Championing Wellbeing across the Customer Service Group and working with Leadership to deliver Wellbeing outcomes across Auckland Transport.Squad – promoting wellness, safety, in particular mental health, resilence, empowerment and self-advocacy. I also co-lead the Domestic Violence Free Workplace team at Auckland Transport, in partnership with Shine. Ensuring we as Domestic Violence First Responders have accurate communications and the logistics of the group (the community of practice) are in place, for instance, we have the necessary resources, and support to complete this role. I also facilitate DVFree workplace training for People Leaders monthly. -
Implementation & ImprovementAuckland Transport Jan 2020 - Jun 2022Auckland, Auckland, New Zealand
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Project Refresh CommunicationsAuckland Transport Aug 2019 - Jan 2020Auckland, Auckland, New ZealandProject coordination and communication for a change project at Auckland Transport.
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Social Media CoordinatorAuckland Transport Aug 2018 - Aug 2019Auckland, New ZealandGenerated process improvements and simplification of practices for an Auckland wide “Walking School Bus” service for over 400 children and 70 volunteers.Creating and publishing effective content across Auckland Transport's social media channels that extends reach, builds engagement and meets Auckland Transport's communications objectives.
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Corporate AccommodationAuckland Transport Dec 2017 - Aug 2018Auckland, New ZealandTo maintain a continuing focus on AT internal clients to ensure that: all staff and external stakeholders working or based in AT accommodation(s) are kept well informed, through all necessary communication channels, about the building accommodation(s) and any associated impacts to employees/contractors and external stakeholders. Managing the day-to-day operations of AT’s accommodation(s) to ensure its smooth and efficient running.Key objectives in my role are ensuring all staff and contractors are induced to 20 Viaduct Harbour prior to obtaining access to the building, this is necessary not only from a Health and Safety aspect but to ensure that staff are aware of the facilities and role of the Corporate Accommodation teams (mailroom, reception and Concierge). Coordinating building repair and maintenance tasks. Monitoring and ensure storage levels are maintained, and personal and end of journey locker allocation is kept organized and functioning. Ensure communication throughout the organization is accurate, timely and distributed to and from the right channel. Project coordination and management – with the three small hubs in North, West and South in the process of either having a relocation or refurbishment in 2018.
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Corporate Accommodation - ProjectAuckland Transport Oct 2016 - Nov 2017AuckandLed the communications channels in an $11 million relocation fit out project (with a reduction in floor area leased of 3,000sqm, with an overall saving of $1 million per year due to efficiency), ensuring the people and logistical relocation of 1,654 staff (over a 10-week period) was carried out successfully. I received numerous Champion awards for exceeding expectations. The project looked at three inter related areas of change – People, Place and Technology. My role involved being a lead in the communications channels and ensuring the People and logistical relocation was organized, all parties were well informed and opinions heard and voiced with the goal of the relocation being achieved successfully. I built up a strong group of On-the-Move staff champions, working groups and a core group of divisional champions from the Executive Leadership team whom I utilized to ensure all key messages were distributed to staff and they in turn provided back the feedback and voice of the different divisions and teams. The On-the-Move project certainly had its challenges and was a very complicated large piece of work that was executed without any issue. The challenges were particular in the last four months when I took on an additional role due to staffing changes, taking over the physical relocation of all staff, equipment and personal belongings, as well as continuing with being the communications channel for all contractors and staff.By time management, displaying and developing my project and logistical planning skills whilst also being aware of continuously reprioritizing, adapting schedules, communicating with the project team and providing updates to all parties the relocation project was executed successfully.
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Pa To Group Manager At HopAuckland Transport Feb 2014 - Oct 2016Auckland, New ZealandPA to Eunan Cleary - Group Manager Auckland Transport HOPThe AT HOP card is an electronic ticketing card that was released in two versions on Auckland public transport services, beginning in May 2011. The smart card roll out was the first phase in the introduction of an integrated ticketing and fares system (Auckland Integrated Fares System, or "AIFS") that is being rolled out across the region.Annual turnover is $300million andProcesses 93 million trips and sales transactions per annum.
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Various Project CoordinationSelect Recruitment Specialists Ltd Aug 2011 - Feb 2014Wellington, Wellington Region, New ZealandVarious project coordination, personal assistant role on a contract basis -
Communications CoordinatorAnz Apr 2009 - Aug 2011Wellington & Wairarapa, New ZealandCommunications coordinator for ANZ NZ's Corporate Affairs. Working along side the CEO and marketing teams on developing materials, and interacting with internal and external clients to deliver the organization's messages to the public and the media. Highlights were event management of the CEO and senior executive roadshows – each time reaching over 4,000 staff in 16 regions of NZ and project management of the staff Christmas gift to 8,500 staff members and the donation of 30K per year to charities.
Richard Austyn-Mawby Skills
Richard Austyn-Mawby Education Details
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Counselling
Frequently Asked Questions about Richard Austyn-Mawby
What company does Richard Austyn-Mawby work for?
Richard Austyn-Mawby works for Fair Way — Kia Tau
What is Richard Austyn-Mawby's role at the current company?
Richard Austyn-Mawby's current role is Youthline counsellor & Family dispute resolution coordinator.
What is Richard Austyn-Mawby's email address?
Richard Austyn-Mawby's email address is ri****@****govt.nz
What schools did Richard Austyn-Mawby attend?
Richard Austyn-Mawby attended The University Of Waikato, Oxford Brookes University.
What are some of Richard Austyn-Mawby's interests?
Richard Austyn-Mawby has interest in Human Rights, Children, Education, Health.
What skills is Richard Austyn-Mawby known for?
Richard Austyn-Mawby has skills like Change Management, Project Planning, Program Management, Stakeholder Management, Leadership, Analysis, Project Management, Business Process Improvement, Process Improvement, Policy, Strategy.
Who are Richard Austyn-Mawby's colleagues?
Richard Austyn-Mawby's colleagues are Lai Smith, Anne Scragg, Emma Barker, Eliza Smith, Rebecca Pickering, Rachael Knight, Toni Hough.
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