Richard Ayoub Email and Phone Number

➢ Supported the long-term growth and success of Energy Management Consultants by leading and supporting a team of 20 sales representatives in identifying/pursuing new business opportunities for the purchase/sales of precious metals in target markets.➢ Proficiently raised over $50M in USD for said projects via shareholder presentations and phone sales by identifying funding opportunities, presenting business cases to shareholders, and ensuring the allocation of capital to achieve the company’s goals.➢ Proactively identified and mitigated the potential risks, including regulatory changes and market fluctuations in the metal prices and project-specific issues to navigate the complexities of the precious metals market and maintain the company's long-term stability.➢ Reinforced the company in technological advancements and business practices for adapting to changes related to new technologies, shifting market dynamics, and evolving customer demand to leverage new selling points and improve sales performance.➢ Maintained high ethical standards for the team engaged in the purchase/sale of precious metals with a focus on protecting the company's reputation, maintaining stakeholder trust, and ensuring long-term sustainability in line with relevant laws/regulations.➢ Accelerated business/sales growth and diversified the revenue streams by establishing strategic partnerships with companies and organizations within the energy sector to create unique value propositions and differentiate all precious metals in the market.

Inspired and led a customer service team in providing high-quality services/products and addressing customer needs, concerns, and feedback to ensure a positive/enjoyable experience for customers who visited the Rose & Crown Tavern. Engaged with the sales/marketing team in promoting and selling the company’s services/special events while managing customer retention/loyalty programs to enrich business success.➢ Appointed as a customer service manager at the restaurant and bar for performing key duties, including the management of high-profile restaurant and entertainment venues, such as Plush, Velvet Room, Fuel, Babylon, and Rose & Crown Tavern for clients.➢ Maximized the company’s business and revenue streams while serving as a Manager and Director of Marketing and Promotions in Atlanta, GA; coordinated special events with promoters, liquor distribution companies, and celebrities to meet sales goals.➢ Enhanced customer satisfaction and loyalty by resolving customer concerns/complaints promptly, maintaining and improving the high standards of service, training, and supervising staff for providing great customer service, and meeting customer expectations.➢ Supported the establishment in consistently offering exceptional customer service by providing effective training/guidance to the front-of-house staff, including servers, bartenders, and hosts/hostesses to meet/exceed the establishment's service standards.➢ Maintained high-quality food/beverage service by monitoring the food and drink quality/presentation in line with the established standards to ensure customer satisfaction, control/manage costs, gain a competitive edge, and improve the company’s reputation.➢ Improved the overall customer experience by creating a welcoming/engaging environment for patrons while serving as a point of contact for customers in making effective recommendations, taking restaurant reservations, and addressing special requests.

Supervised a staff of 6 counselors and 2 teachers for the Gateway Community Services that reported on the day-to-day management and operation of the Impact House rehabilitation facility for 25 at-risk youth. Interacted with a high-performing team of counselors and social workers to coordinate services between Gateway and the Department of Juvenile Justice and ensure compliance with Florida State Statutes.➢ Developed and managed the rehabilitation programs, policies, and procedures specifically for at-risk youth for overseeing the day-to-day operations of the facility and addressing the unique needs and challenges to support the rehabilitation and well-being of the youth.➢ Enhanced the organization's reputation in the field of juvenile justice and social services by coordinating all services between Gateway Community Services and the Department of Juvenile Justice to ensure compliance with Florida State Statutes and legal regulations.➢ Proactively assessed and improved the Impact House rehabilitation program's effectiveness by overseeing the recruitment, training, and supervision of staff members and providing high-quality care services to the youth to support the organization's mission/goals.➢ Nominated as the top leader of a rehabilitation facility for at-risk youth for providing strategic direction, management, and leadership to high-performing teams in overseeing a range of diverse operations and ensuring alignment with the organization's objectives.

Legislative Aide to Senator Betty S. Holzendorf.