I am the Customer Experience Manager with Connect Housing, a Social Housing provider based in West Yorkshire. We have the people to delivery great experiences and we are transforming large parts of ourselves to ensure we have the tools, knowledge, facilities and processes to be the very best we can be.Currently I am engaged in a Business Transformation Programme that is leaving no stone unturned. New systems, software, website, Brand, and facilities, supporting by leading Customer Care and People strategies means that Connect is an exciting and engaging place to work.I am an experienced Project Manager that worked at British Gas since 1995 through to 2016. I am Prince2 qualified (Practitioner) and an advanced user of Microsoft Office.KEY SKILLS;Project/Programme Management and Control: Extensive experience of managing multiple successful projects E2E in Systems, People, Resourcing, Infrastructure, Telephony and Marketing.Process and Customer Journey: Strong skills in developing from scratch or refine and improve.Communication: Excellent communication skills to all levels. I target myself to be clear and concise, whether on a one-to-one basis or to a large audience.Risk Management: Over ten years of experience in management of Risks and Issues. I am able to focus on the objectives an remain calm when operational issues occur. Excellent planning skills for risks, with a focus on impacts and mitigation options. Plans for contigency.Stakeholder Management: Extensive experience of managing the wider audience. Setting expectations, winning over hearts and minds and ensuring stakeholders remain aware, engaged and focussed throughout. High level of emotional resilience.Commercial and Financial: Managing budgets and financial risks and controls. Defining and writing Business Cases, tracking and escalating where appropriate. Contract and Agency negotiation.IT Skills: Advanced user of Microsoft Office. Digitally engaged and aware.