Home Improvements and Property Maintenance. Bathrooms and Kitchen refurbishment.Rental property audits and maintenance. General home improvements, Painting and decorating, replacement interior door, plastering anything that requires doing inside and outside of the home or property.

I look after customers on a one to one basis to help and guide them on every aspect of boating. I will quote them for servicing retro work and anything that the owner wishes to do on the boat. Along with this I look after the new boats arriving in the marina before they are handed over to the customer. Sometimes these boats are then shipped abroad so we also assist with this operation. Not only do I quote for work externally I will quote our internal sales team for additional work that is required to the boat, this can be for a brokerage deal (Princess or non Princess) new/used boat sale. I have put together a service package for all Princess and Chris Craft models for the UK and Mallorca. There are lots of different factors and variations for each model which makes it difficult to put together. It is my responsibility to keep these up to date and ensure they are competitive.

As a workshop controller I was responsible for the work flow for the technicians and the service advisors. I would enter the timesheets for the technicians, ensuring that everyone conformed to the health and safety regulations. I received the vehicle health checks sheets and then quote for the additional work using the VAG system. I covered the service manager when he was on leave or away from the business, this also included the weekly forecasting. I would liaise with sales dept to process new and used cars through the workshop and assist the service advisors when they were busy. The key to the role was communication between all departments including the parts department.

Within this role I am responsible for the the day to day running of the workshop. This includes arranging maintance and calibration of all equipment on the shop floor. I also look after the manufactoring approvals and PAS 125. I am regularly involved in making big decisions that effect the business which range from the account reviews and improvements to sorting the collection and deliveries.I carry out all the recruitment and dismissal of staff.I enjoy seeing a damaged car back on the road looking like new.

I started at Snows Basingstoke as a Master Technician and within a short period of time I progressed to Assistant Aftersales Manager.During this role I learn a lot of things including understanding how to use the accounts to help me reduce costs and how increase revenue. This role had main different avenues, like marketing and leadership. This meant I had a lot of responsibilities which cover to brands (Volvo and Kia.) Whilst running the Service Department on a day to day bases I was responsible for the building and it's maintance, warranty controlling and invoicing. Amongst all of this I was still the Master technician for the site which meant I would be helping in the workshop diagnosing faults on cars.

I joined Scotthall Hampshire as a Service Technician. After a short time I was asked move to the Service desk as a Service Advisor.This was a very fast pace dealership and a lot of daily customers, on average 60 cars a day. During my time as a BMW service advisor I learnt how to sell additional work and add ons.My customer satifaction scores were regularly in the 90% mark and had great sell on stats.

After finishing my apprenticeship at Peter Cooper Volkswagen I started at Snows as a Service Technician. During my time at Snows I moved onto my next challange, this was to get to Master Technician. I acheived this in 2004. After acheiving this I was involved with helping the other dealers within the group. I moved to Southampton for 18 months as a service advisor on a temporary basis. After then I transfered to the Salisbury dealership before trying something different.