Richard Baldwin

Richard Baldwin Email and Phone Number

Customer Services @ Energy Provider
Ghapantsian street, 3,Armenia
Richard Baldwin's Location
Cheltenham, England, United Kingdom, United Kingdom
Richard Baldwin's Contact Details

Richard Baldwin work email

Richard Baldwin personal email

n/a
About Richard Baldwin

Richard has spent 35 years delivering customer service excellence. He currently works with an energy provider as part of their Customer Service Team. Richard previously worked in the Customer Service field for Risk Check Inc based in Toronto, Canada and The Refocus Clinic based in Cheltenham and developed Link Associates into a successful client service led organisation in the Business Protection, Crisis Management and Resilience fields which required drive, enthusiasm, and an ability to lead a team effectively and work under pressure.Gaining a solid background in strong communications and leadership from his time in the merchant navy and offshore industry, Richard built his own consultancy (LINK Associates International) providing bespoke crisis management and incident management training and exercising. Through delivering learning and capability development, communication, facilitation and bespoke corporate exercises LINK became a market leader in the field which included dedicated training facilities which brought teams together to improve leadership and communication skills. LINK delivered customer service excellence across its consultancy services and training centre running superb staffing programmes with 60% of staff being with the company for 15 years or more at the time of the LINK Associates sale.Specialities; customer service excellence.

Richard Baldwin's Current Company Details
Energy Provider

Energy Provider

View
Customer Services
Ghapantsian street, 3,Armenia
Employees:
13
Richard Baldwin Work Experience Details
  • Energy Provider
    Customer Services Specialist
    Energy Provider Mar 2022 - Present
    Cheltenham, England, United Kingdom
    View
  • The Refocus Clinic
    Customer Service Specialist
    The Refocus Clinic Sep 2019 - Mar 2022
    Cheltenham, England, United Kingdom
  • Risk Check Inc
    Customer Services Specialist
    Risk Check Inc Jan 2018 - Sep 2019
    Cheltenham
  • Link Resilience Limited
    Director
    Link Resilience Limited Sep 2013 - Apr 2018
    Cheltenham Gloucestershire
    Providing business resilience and management advice to multi national organisations
  • Pwc
    Operational Resilience
    Pwc Sep 2013 - Mar 2015
    London, United Kingdom
    Working with the PwC BC Team on operational resilience, crisis management and business development.
  • Link Associates International Limited
    Customer Services Director
    Link Associates International Limited Jun 1986 - Sep 2013
    Derby, United Kingdom

Richard Baldwin Skills

Business Continuity Crisis Management Business Continuity Planning Risk Assessment Emergency Management Risk Management Incident Management Governance Operational Risk Management Contingency Planning Financial Risk Enterprise Risk Management Business Transformation Information Security Program Management Bs25999 Disaster Recovery Risk Analysis Stakeholder Management Iso 27001 Consulting Security Audits Policy Crisis Communications Security Exercises Strategic Leadership Preparedness Emergency Services Public Sector Information Technology Business Impact Analysis Security Management Disaster Response Consultancy Exercising

Richard Baldwin Education Details

  • University Of Wales, Institute Of Science And Technology
    University Of Wales, Institute Of Science And Technology
    Marine

Frequently Asked Questions about Richard Baldwin

What company does Richard Baldwin work for?

Richard Baldwin works for Energy Provider

What is Richard Baldwin's role at the current company?

Richard Baldwin's current role is Customer Services.

What is Richard Baldwin's email address?

Richard Baldwin's email address is ri****@****tes.com

What is Richard Baldwin's direct phone number?

Richard Baldwin's direct phone number is +4420721*****

What schools did Richard Baldwin attend?

Richard Baldwin attended University Of Wales, Institute Of Science And Technology.

What are some of Richard Baldwin's interests?

Richard Baldwin has interest in Rugby, Working With Autistic Children, Motor Sport.

What skills is Richard Baldwin known for?

Richard Baldwin has skills like Business Continuity, Crisis Management, Business Continuity Planning, Risk Assessment, Emergency Management, Risk Management, Incident Management, Governance, Operational Risk Management, Contingency Planning, Financial Risk, Enterprise Risk Management.

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