Richard Ballestas Email and Phone Number

• Deploying Windows 11 using Feature Update to 5 operating companies (30,000 endpoints in total).• Worked closely with a senior VDI specialist to design, implement an Azure-based Virtual Desktop Infrastructure (VDI) solution for Homesite.• Developed, implemented, and managed Windows 10 Virtual Desktop Infrastructure (VDI) image, ensuring a standardized and secure virtual desktop environment.• Configured Virtual Desktop Infrastructures (VDIs) according to department specifications, utilizing System Center Configuration Manager (SCCM).• Developed, implemented and mange Windows 11 VDI in Azure.• Setup and deployed new SCCM packages according to business requirements.• Implemented, configured, and managed SCCM task sequences for Windows 10/11.• Upgraded Windows 10 from 1909 to 21H2 at Homesite and The General using SCCM. • Handled tier 1, 2, and 3 help desk escalations through ticketing system.• Mentored junior staff in SCCM and Azure.

• Successfully took over the implementation of a stalled Microsoft MBAM and MDT roll-out. • Created and developed Windows 10 images via MDT 2013 update 2, DaRT incorporation, and custom requirements. Authored guidelines and documentation for systems and procedures• Established standards for desktop imaging. First contact for escalated issues for the Windows 10 team.• Managed the Microsoft BitLocker Administration and Monitoring (MBAM).• Created a standard naming convention for all computers, and application deployments.• Created golden image for Windows 10 to be used as the standard image at Homesite.• Customized task sequence for applications.• Configured, administered and maintained Homesite MDT environment.• Configured, managed, and maintained Nutanix NX-1065S-G5 cluster. • Implemented Desktops as a Service using Nutanix and MDT.• Managed resources, monitored health, and resolved all issues on Nutanix cluster.• Created imaging documentation to be used for the helpdesk.• Responsible for all hardware deployments at Homesite.• Asset and inventory management for all sites. • Overseeing the shipping and receiving process of equipment for local and remote sites• Assign technicians to various operations and direct their activities related to Endpoint tickets and projects• Manage SCCM deployment of key software updates for all Homesite computers• Create, document, and update processes to resolve issues and improve processes• Provide guidance and oversight of staff and reporting on SLAs and other analytics to management• Supervised & mentored 4 technical team members.• Managed onboarding and off boarding for 4 sites during Covid.

• Manage and maintain the IT infrastructure at L-3 SDS primarily consisting of Citrix Xenapp 7.6, SCCM 1602, Symantec Endpoint Protection manager, Active Directory, Microsoft Servers 2008 R2/2012 R2, Cisco Identity Services Engine (ISE) and VMware technology• Responsible for providing 1st level/2nd level/3rd level support to end-users• Manage and maintain SCCM 1602, including package creation, package deployment and creating collections. • Worked with the SCCM manager creating a Windows 10 Enterprise OSD task sequence used as the new standard for imaging laptops. • Utilized security features in Windows 10 such as Bitlocker and TPM. • I was the lead in replacing all field technicians Dell XPS tablets running Windows 8.1 with Surface Pro 4 using the new Windows 10 Enterprise 1607 image. I acted as the point person for coordinating the rollout with the field technicians and tracking/resolving issues, questions, and concerns. • Migrated SDS WSUS environment to SCCM • Responsible for creating automatic deployment rules, deployment packages and software updates for Office 2007/2016 Windows 7/8.1/10 and Microsoft Windows Server 2008 R2 and Windows Server 2012 R2• Responsible for troubleshooting and maintaining overall client and server health for entire SCCM infrastructure • Improved and streamlined software/OS deployment process using SCCM• Responsible for driver package creation for Dell and Microsoft hardware• Assisted in Implementing a Citrix portal for external application usage. Applied best security practices for all internal/external applications. • Managed, configured and maintained the Citrix Xenapp 7.6 environment. • Provided mentorship and guidance to less experienced members of the team• Managed and maintained the L-3 Symantec Endpoint Protection suite. • Was a lead managing multiple corporate directives set forth by corporate IT. • Managed SCCM 2007 to SCCM 2012.

•Provide high level administration and maintenance of IT systems and server infrastructure supporting 11,000+ employees, 70+ locations, and 2 data centers across the US and EU•Configured and managed Citrix XenApp, XenDesktop, physical and VMWare servers.•Installation, operation, administration and maintenance of all Windows 2003/2008/2012 Servers•Implemented, configured and maintained Citrix AppDNA 7.6. •Responsible for importing applications into AppDNA to test application compatibility with Server 2012 R2 and App-V•Assisted with configuring VDI solution using Citrix XenDesktop and Windows Server 2012 R2•Responsible for configuring, administering, managing and troubleshooting VDI solution. •Assisted in rolling out thin clients to remote employees meeting the companies’ time frame for deployment. • App-V application virtualization/sequencing using App-V 5.0 SP2 for Windows Server 2012 R2 and Citrix XenDesktop 7.6• Managed Citrix XenDesktop 7.6 environment. Responsible for publishing applications to virtual desktops using App-V 5.0. Managed user access to virtual applications for Citrix XenDesktop 7.6. •Responsible for troubleshooting day to day issues for Citrix XenDesktop 7.6•Responsible for administering and supporting 75 Citrix server environment on Windows Server 2003/2008/2012•Responsible for monitoring and maintaining Windows and Citrix Servers which includes 11,000 user base and more than 300 plus applications•Utilized Symantec Altiris for application deployment to end users. •Provided support for 2nd and 3rd tier helpdesk tickets •Provide remote support to different locations (US, EU and Asia).

• Planning, designing, procuring, testing and implementing platforms (hardware and software) for the operation of corporate systems.• Planning, executing and documentation of complex projects especially in the networking, security and collaboration domain• Operating of IT systems, platforms and services. Monitoring and ensuring the smooth operation of the IT environment• Maintaining appropriate level of system documentation• Maintaining, monitoring and updating communications networks and services• Troubleshooting, problem analysing and resolving (2nd and 3rd level support)• Operating of IT systems, platforms and services. Monitoring and ensuring the smooth operation of the IT environment• Setup and management of Averion corporate network in collaboration with global team