A professional and successful Project Manager and Senior Manager with many years experience whose interpersonal and communication skills include tenacity, loyalty and dedication. Highly experienced and successful across a broad spectrum of business sectors including customer service, HR, sales and risk. Change management, implementation and people management are where I excel as well as performance recovery, operations and project management. A passion to deliver with a strong team ethos and sense of spirit. I have exemplary knowledge of financial services whilst being proactive and effective as a manager delivering to the highest possible standards both in terms of business objectives and associated KPI's as well as maintaining complete adherence to both internal and external regulatory requirements with no compromise in customer service standards.An excellent communicator and facilitator in managing business plans, implementing systems and leading operational change, project management, ability to consult, communicate, represent and influence at all levels, coupled with a natural desire to develop and coach colleagues is well renowned. I pride myself on three qualities - trust, respect and integrity - all of which I impress personally as well as earning in return from within both immediate and wider team, with a passion to deliver, complemented by a strong team ethos and sense of spirit.I am looking for opportunities in management roles primarily in change, operations, practice, customer services/complaints either in public or private sector where I will enjoy the challenge of delivery in an exciting new environment.Prince 2 - qualified practitioner.Specialties: Performance delivery in customer service, income and cost management, risk management, change implementation, people development.Operations management.Project management.Design and implementation.Customer Service including complaints.People Development including coaching & mentoring.Risk Management.Stakeholder Management in direct team and matrix environments.Highly developed interpersonal skills.
Listed skills include Operations Management, Risk Management, Retail Banking, Change Management, and 13 others.