I am responsible for the strategic direction of Infrastructure, Operational technology, End User Computing and digital areas.Researching upcoming technologies and trends, and Strategy Creation to guarantee their alignment with our business objectives and the overarching IT framework within the group.

Senior Network and Infrastructure Analyst.

Support all Network and Server infrastructure across 32 UK Sites and 20 across Europe.

• Deputies’ for IT Manager when out of the building or on annual leave. • Support Line of Business network and applications.• Procurement of IT Hardware and Software• Support of the Fulfillment Center network and all its IT Services.• Management of key projects aimed at improving the stability and functionality of I.T. systems and improving business process and aligning them with key business goals across the global business network..• Working with the wider support network to provide support to other colleagues as well as projects and supporting other sites across the UK.• Maintenance of the VOIP phone system for our local fulfillment center.• 24x7 On call for the Fulfillment Center and other sites as required.• Technical Screener - Asses potential hires again the required technical bar• Cisco Trainer - UK Level Training for technicians to understand networking concepts and configuration • Project Management

As IT Network Support Manager I undertook many project and was responsible for the end to end management of projects, hardware life cycle and upgrades such as upgrading all server and hardware from NT4 to 2008, Management of the MIS (Management Information System) and databases and designing and deploying a VMware infrastructure. I also provided 1st to 3rd line support and maintained all IT budget.