Chief Information Officer
CurrentSenior Vice President - Chief Information Officer and Marketing Technology Officer for American Management Association. Responsible for all aspects of technology services and operations, corporate governance, security as well as digital marketing technology management. • Implemented global systems and teams supporting 15% YoY growth while reducing IT Operating expenses over 80% by implementing a series of cloud based solutions including SalesForce.com, eLoqua, Office365, VoIP, VDI and outsourcing partnerships. • Achieved a 5x return-on-investment from digital marketing programs by launching a content marketing program (playbook.amanet.org), pioneering digital advertising programs (banner ads, FB ads, IP retargeting etc), search engine marketing, email marketing, and focusing efforts on search engine optimization resulting in a 125% increase in web visits.• Achieved overall client satisfaction score of 4.84 out of 5.0 through dedicated focus on customer experience and ensuring robust technology in the customer experience including an LMS to manage the customer journey and off/online mobile application support.• Implemented an IT Project Steering Committee and PMO responsible for reviewing, approving and monitoring corporate initiatives and KPI’s across all departments resulting in a highly engaged, aligned and productive culture. Identified/leveraged employee talents, hired/trained candidates to fill key positions, set an expectation of excellence, and recognized and mentored high performers.