Dedicated IT Support and Site Technician with 4 years of experience in troubleshooting, maintaining, and optimizing technology systems. Proven ability to provide excellent customer service while resolving technical issues quickly and efficiently. Skilled in hardware and software support, network configuration, and user training, with a strong commitment to enhancing operational efficiency.
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Information Technology Support EngineerCollabera Digital Jun 2024 - PresentPhilippinesAn IT Support professional is responsible for assisting users with technical issues related to hardware, software, and network systems. They troubleshoot and resolve problems, provide guidance on technology usage, and ensure systems run efficiently. Key tasks include diagnosing issues, installing and configuring software, managing network connections, and maintaining documentation. Effective communication and a strong customer service focus are essential, as IT Support professionals work directly with users to enhance their technology experience and resolve any challenges they encounter. -
Site TechnicianGlobaltech Field Service Solutions, Inc. Jan 2020 - Jan 2024PhilippinesMore on hardware, Provide Technical support machines,server, switches,recabling and Maintaining and monitoring my designated area at alabang, install fbm application in server and configure Server when server update and solve technical problems of machines, reformat and reinstall games of machines, provide technical support when there was reported ticket, remoting when there was emergency call through Chrome Remote Desktop application through phone. Bingo machines repairing -
It Support TechnicianLazada Nov 2019 - Dec 2019PhilippinesConfigure laptop before deploying to user Providing technical support like MS Offices, OS, internet,printer, PSU,Laptop,routers, switches, etc. and Maintain Company Computers systems,install and configures hardware and software and solve technical problems, ticketing system and remoting through ultra viewer application. -
Ojt- It DepartmentUniversity Of Perpetual Help System Dalta Mar 2019 - May 2019Pamplona LaspiñasHandle technical troubleshooting. Maintain, test and evaluate computer, software and operating systems. Troubleshoot and resolve computer related problems raised by internal user request. Perform installation and configuration of computer hardware operating systems and applications. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Richard Batan Education Details
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Ieti-International Electronics Technical InstituteComputer Engineering
Frequently Asked Questions about Richard Batan
What company does Richard Batan work for?
Richard Batan works for Collabera Digital
What is Richard Batan's role at the current company?
Richard Batan's current role is BS-Computer Engineering.
What schools did Richard Batan attend?
Richard Batan attended Ieti-International Electronics Technical Institute.
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