An IT Support professional is responsible for assisting users with technical issues related to hardware, software, and network systems. They troubleshoot and resolve problems, provide guidance on technology usage, and ensure systems run efficiently. Key tasks include diagnosing issues, installing and configuring software, managing network connections, and maintaining documentation. Effective communication and a strong customer service focus are essential, as IT Support professionals work directly with users to enhance their technology experience and resolve any challenges they encounter.

More on hardware, Provide Technical support machines,server, switches,recabling and Maintaining and monitoring my designated area at alabang, install fbm application in server and configure Server when server update and solve technical problems of machines, reformat and reinstall games of machines, provide technical support when there was reported ticket, remoting when there was emergency call through Chrome Remote Desktop application through phone. Bingo machines repairing

Configure laptop before deploying to user Providing technical support like MS Offices, OS, internet,printer, PSU,Laptop,routers, switches, etc. and Maintain Company Computers systems,install and configures hardware and software and solve technical problems, ticketing system and remoting through ultra viewer application.

Handle technical troubleshooting. Maintain, test and evaluate computer, software and operating systems. Troubleshoot and resolve computer related problems raised by internal user request. Perform installation and configuration of computer hardware operating systems and applications. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.