Responsible for the delivery of Canon Managed Print Services solutions by assessing, designing, and developing MPS Architecture Solutions with a focus on ITIL Service Management process automation and enablement. Liaise & working closely with the clients own internal IT Service delivery and Facilities Management teams to embed Canon MPS services & solutions within the clients own business processes. The design & integration of varying client processes with Canon systems & processes, process development and management; Configuration Item and Asset Data Management; Monitoring and Event Management technologies; CMDB Platform Architecture; ITIL Processes; Customer Relationship and consulting methodology. Engaging with all levels of Managed Services Client, 3rd Party Suppliers, Site Management, Managed Services Contract Staff, Health & Safety / Compliance. Experienced with both private and public sectors, working local, national and international customers. Canon is a world-leading innovator and provider of imaging and information technology solutions and services for the home and office environments. At Canon, we pride ourselves on quality the quality of our products and services, our relationships and our partners.

Working in a dedicated team we manage due diligence and audit analysis of the customers print infrastructure which will provide them with the ability to realise their current total cost of ownership and environmental impact as well as provide a detailed forecast of future savings achievable with a new Canon solution and potential workflow improvements. I have been instrumental in winning many contracts for Canon worth over a million pounds and helped customers achieve efficiency savings. The role involves building credibility and relationships with clients which in turn allows them to fully engage in the process trusting in our judgment and advice. I am also being a key part of the project’s implementation process making sure the transition is seamless.

To provide support in connectivity and integration of Canon devices in complex print environments such as SAP, Citrix, Unix/Linux. Support escalations from our partner channel as well our service teams and Canon software centre. Support direct sales and Canon partner channels with identifying opportunities for integrating Canon devices in print environments. To implement and support enabler solutions such as E-copy, MEAP, IW, E-maintenance and Printing technologies. Ongoing training of printing and software solutions to the field service engineers. To promote and sell the benefits of the connectivity of Canon MFD’s and solutions, to service teams. To provide support to all account managers on sales visits relating to Canon products, enabler software, complex connectivity or large MFD implementations.

Managing a team of 12 of service engineers. Running regular breakfast meeting to support and train them with ongoing development. The role also involved customer reviews relationship management and escalations.

Fully Canon trained on all hardware products, Carry out service calls, installation, and basic training on all product groups. Software and network installations and related problem resolutions. Support and assist team members. Generate sales leads from information gleaned during site visits.

Working as a trainee. I learned to fix all makes of photocopiers and quickly developed an aptitude for the role, progressing to a senior engineer quickly.

• Worked as a store man for Hunting Aviation which serviced and repaired business Jets for very high profile customers . My role was to maintain stocks and source parts globally to keep the planes airworthy.• I started working as a contractor for Videotron installing Cable TV on council estates around the south east, I got promoted to foreman and then was in charge of planning and issuing jobs as well as maintaining productivity.• I worked as part of a team, screen printing designs on T Shirts and Sweatshirts.

I served with the Royal Signals for 4 years which involved setting up and maintaining line of site radio communication networks. I travelled with the United Nations and British Army around the world which gave me discipline, leadership skills, self-belief and confidence these skills have been invaluable since leaving.I also represented both Army and Combined Services playing Hockey and currently still play for the corps veterans team when available.