Richard Beers Email and Phone Number

IT Project Management.

Project Manager, Central Services embedded in Department of Motor Vehicles (DMV)Perform project management activities on large-size and complex projects that results in changing or re-engineering business processes. Establish cross organizational partnerships to facilitate upgrading and enhancing information technology infrastructure. Provide leadership and guidance to other IS professionals by creating a team oriented environment focused on establishing and maintaining professional and collaborative working relationships. Enhance the business process awareness of the Central Services team and help the DMV understand the underlying IT infrastructure supporting their business. Monitor workflow of project teams to ensure that project resource allocations are appropriate, analyze performance of resources, and monitor potential major impacts to other systems.

Improve Operational Excellence for network architecture business process and automation to improve delivery timelinesPartner with cross functional teams to standardize workflows, communications, and reportingProvide direct support to Engineering Team network projects

Enable project and program onboarding into the Azure platformFacilitate relationships between Architecture and Engineering teamsProvide direct support to Engineering Team network requirementsStandardize communications and reportingEnsure resource availability and support for project requirements

Facilitate relationships between product groups and Global NetworkingProvide direct support to product groups network requirementsCoordinate project release activities – scoping, scheduling, resourcingFacilitate environment lifecycle supportStandardize communications and reportingEnsure resource availability and support for project requirements

Lead Program Manager, MSN Operations Integrate the Customer Service Support tool into the MSN Operations service delivery process Understand product manageability issues, design and implement solutions Provide guidance and direction to Outsource Vendor support group Standardize Customer communications, Metrics, and Reporting Systems Engineering Manager, MSN Internet Access Established engineering group for the MSN Internet Access project Design and implement Network and Security infrastructure. Document existing environment (systems, process, data flow, tools), identify systemic problems and implement corrective actions and solutions Establish environment metrics, reporting systems, and reportsImplement solutions, Train support staff, Evangelize process Facilitate DSL transition from dial-up

Operations Manager, TransPoint Build and manage the TransPoint Operations team. Team is responsible for providing: operations process, system engineering, Tier 1 and 2 support, environment tools, budgeting, staffing, asset lifecycle management and environment metrics to all TransPoint service center environments. Coordinate and manage vendor relationships and support at regional Service Centers Provide direct support to TransPoint’s international partners.Operations Manager, World Wide Infrastructure Operations Build and manage the Internet Data Center production operations team for the Information Technology Group (ITG). Team is responsible for providing Tier 2 support for Microsoft’s Internet Data Centers worldwide and is comprised of Microsoft full time staff, contingent staff, and outsourced vendors. Systems Engineering Manager, Interactive Media Group Operations Build, staff, maintain and service several large development and testing labs for The Microsoft Network. Build and manage the engineering, tools, and lab teams responsible for supporting IMG’s online initiatives. Design and build Network and security infrastructure for IMG labs and production environment. Responsible during the budgeting process for fiscal year planning, budget tracking for the lab and production environments.