Customer Services Ensure that customer order fulfilment requirements are carried out in accordance with targets agreed internally and with the customers.Ensure, through timely resolution of service recovery issues and disputes, that customer Satisfaction and prompt cash collection are maximised whilst minimising cost.Continually monitor the application of customer service standards and take corrective action to ensure that customer retention is maximised and future complaints minimised. Ensures that relationships with key customers are effectively managed in all aspects.Ensure the smooth operation of third part warehousing for profile products.Ownership of SME activities within all departments, Customer Services and Purchasing Identify process bottleneck and implement solutions in a timely mannerDevelop service procedures, policies and standardsAnalyse statistics and compile accurate reportsTransport Planning Implement logistic strategies to sustain and enhance excellent levels of customer service.Agree local targets and cross functional strategies for the continuous improvement of business systems that seek to minimise waste and enable improved business results Implementing logistic strategies, tracking goods from the origination point to the warehouse Develop relationships with key stakeholders, logistics partners and internal customers with a view to improving the overall performance/profitability of the supply chainManage third party hauliers to ensure adherence to service standards and all current Load restraint guidelines.Purchasing Own, maintain and develop appropriate KPI’s on order to achieve the business objectives and goals to reduce costs, increase productivity and maintain our overall performance. Lead negotiations with all key suppliers to ensure material and services are sourced cost effectively and SLA’s are in place. Performing all procurement activities including negotiating supplier agreements, contracts and tender management