I am now working full time with Accedian Networks covering a dual role. Part of my role is to define how Accedian technologies can provide new innovative capabilities and benefits to finance networks. This includes identifying how the existing features can be ustilsed to enhance Performance Assured Management of finance network service and defining what new features will be required by finance networks so these can be added to the Accedian development roadmaps.The second part of my role is to assist in selling Accedian products and services in to the finance sector.

I founded Darkside IT to leverage my experience at building and running large corporate IT Organisations to provide consultancy in a number of disciplines, namely; - Network Performance & Capacity Management - Network Project & Program Management - Network Service Improvement Program Management - Information Security and Cyber Risk Assessment & Mitigation - DC Consolidation & Closure Program Management - Business Continuity and Disaster RecoveryOne of the key areas of interest in the market place at present relates to Performance Assured Networking (PAN). Darkside IT is heavily engaged with Accedian, a Canadian company that has developed a ground breaking new network technology that provides exceptionally accurate performance and capacity management at a price that would never have been possibly in the past. Therefore making it cost effective to deploy this technology across entire networks to measure and monitor the whole WAN very accurately, including the last mile and internet connections.The technology uses pure FPGA architecture to deliver Live Performance metrics that are often up to 100 times more accurate than the typical measurement methods used on global networks now, sometimes even better than that. In the vast majority of cases this technology also costs considerably less than the current inferior measurement method.Whilst, the Accedian platform does deliver a ground breaking leap forward in PAN it is also a full service deliver platform and can be used to provide last mile network connectivity as well. As more and more last mile networking moves towards Ethernet delivery this could be the future of last mile networking. Certainly worth taking a look!

I was engaged by Network Communication as the NGN Service Owner and my role was then split in to two functions. Firstly, to produce a new Service & Operating Model. Secondly, to perform a troubleshooting role to anaylse problem areas and run service improvemnt programs. • High Level Troubleshooting – 50% of my role included troubleshooting problem areas, defining the required service improvement programs and driving the necessary improvements. The high profile successes have been; - Core Network Stabilisation – reduced core incidents by 75% in 3 months and successfully complete the migration of RealTime & Transactions to save £48M. - WAN Support Stabislisation – drove re-org to produce a dedicated WAN SA team, WAN OSS dev team and resolved off-shoring issues & secured key on-shore resources - Core Circuit Cleanse – addresses serious Layer 1 diversity and separation issues - NetComs Service Reporting – produced automated KPI Service Dashboards - Elektron Hosting SIP – analysed EH overall service and defined a SIP with over 60 actions. I then ran 7 work streams and completed the SIP in 6 months.• Defined the Network Communication Macro Operating Model – to outline the business goals, the strategy necessary to achieve the goals, the department vision and values, the required capabilities, the OSS/BSS tools required and the required organizational structure. • Defined the Network Communication Functional Operating Model – which mapped the capabilities and procedures to the organization. Making it very clear what each part of the organization was responsible and accountable for within the overall Operating Model.• Transformation Program – completed an analysis of the current organization and what changes would be required to implement the new Operating Model. This include the activities required to implement the Operating Model and actions required within a large Service Improvement Program.

I was responsible for running the Thomson Reuters Global Data Center Managed Service team, which incorporated all shared infrastructures for the Thomson Reuters Markets division. These infrastructures include the global LAN & WAN infrastructures, security infrastructures, shared storage, management systems and all shared platforms, including service such as virtual infrastructures. I managed 350 staff, a budget in excess of $50mil and saved over $20mil in combined Opex & CapexBelow is a list of some of my greatest achievements whilst running DCMS;• Managed and implemented an install base in excess of $150mil• I reduced the department from 350 staff down to 230 staff in 18 months and still managed a delivery pipeline of over 400 projects and reduced Sev1&2 incidents by 50%.• Successfully increased off-shore staff rebalancing to 40% but still improved service levels• Build off-shore Control Centers in Bangalore & Buenos Aires• Reduced MTTR breaches by 50% & total monitoring events by 80%• Reduced Sev1 & Sev2 incidents to less than 20 across all DCMS infrastructures globally in 2010• Successfully delivered 400 projects within 2010, which was over 28,000 changes• Implemented Mast Task List change control to increase successful change to 99%• Transitioned DCMS from regional teams to a global “follow the sun” structure• Built the TR Aurora virtual infrastructures in 6 global locations in less than 5 months• Designed and developed an on line service request portal to automated pipeline tracking• Forced global standardization across all DCMS infrastructure to simplify implementation & support• Automated asset management and drove 70,000 corrections within the inventories

I ran Thomson Reuters UK 1st line operations, 1st line implementation teams and data centre facility teams. These teams supported all Thomson Reuters services and although my teams managed UK infrastructures this comprised nearly 50% of Thomson Reuters global infrastructures. I drove improvement programs across all UK infrastructures and exceeded all service targets in both years. I managed approx 200 staff and a budget in excess of £35mil.Below is a list of some of my greatest achievements whilst running UK Area Ops;• Set new EMEA service records for my operational areas two years running.• Reshaped my organization to be service aligned and significantly improved service & delivery• Ran programs to automate over 8500 manual tasks, removing manual errors and saving resources• Rebalanced 30% of all 1st line resource to off-shore locations• Built an advanced regional control centre, housing 85 engineers in the primary DC.• Implemented a new major incident process and war room control centre • Completed DC consolidation programs to close two large UK data centers • Completed space optimiasation program to recover over 650 cabinets our the largest DC• Through contract renegotiations, DC efficiencies, cost control, cut $5mil off my budgets.• Integrated my exThomson Financial and the exReuters support teams.• Implemented an equipment reuse policy that has reused over $7mil worth of equipment.• Implemented major power upgrade (12MVA) and matching cooling upgrades • Rationalised DTC warehousing space allowing the closure of two large extern warehouses.

I was Head of Global Operations for BT Radianz, running the largest global financial network. The network supported approx 850 financial services and serviced most of the fortune 100 companies. I was responsible for supporting global networks & security across 145 POP’s in 85 different countries. I managed approx 200 staff, budget in excess of $30mil and an install base in excess of $220mil.When I joined Radianz, network service was poor, averaging 6 Sev1 outages per week. I implemented 5 major change programs and imrpoved service by 200% every year. The network won The Waters award for Best Global Network Provider 3 years running and in my last 16 months there were no Sev1 incidents. Below is a list of some of my greatest achievements whilst running BT Radianz Global Ops;• Restructure the Global Ops & redefined all procedures in my first 12 months • Won Waters award for Best Global Network Provider for my last 3 years at BTR.• Identified and corrected diversity and separation issues across the core and PoPs• Developed an advanced pre and post change testing tool that was 95% accurate to virtually eliminate change related service disruption• Completed a program to upgrade and bug scrub the entire global network and apply rigid standards• Made significant improvements to the monitoring tools, reducing events from 10500 per day to 250 events, developed pro-active monitoring techniques & scripted recoveries.• Redefined the Operations process, with particular focus on incident & problem management.• Built a new 24x7 NOC, which in my last year was fixing 92% of all issues pro-actively. • Redefined change control to be based on Master Task List assessments, strengthened the CAB process and improved successful 1st time change from 65% to 98%.• Separated imp teams & aligned shift rotas to the weekend change window, increased change 400%• Responsible for global core carrier management with circuit cost in excess of £75mil.

I was Director of Operations for World Online and then Tiscali UK. I was also QA Director and Technical Service Director for Tiscali UK Ltd. I was involved in the acquisition and consolidation of 3 major UK based ISPs to build Tiscali UK. I was responsible for building the new infrastructure and the migration of the acquired company services to those new infrastructures. My teams provides 24x7x365 service assurance of all three companies infrastructures and production services.I managing over 300 staff, with a Capex & Opex budget in excess of £35mil.Below are some of my greatest achievements at Tiscali.• Merged 3 major ISP’s infrastructures in to one supporting over 2.5 mil users• Built a new UK IP & Voice network and migrated the three companies services in 1 year. • Consolidated 300 staff down to 100 staff to support the new company services• Built a new Data Centre with 6MVA, 2000 cab capacity & office space for 100 staff• Build a new state of the art 24x7 Network Operations Centre• Built a fully managed and automated hosting service partially outsourced to IBM & Synstar • Built new ISP systems, based on Digiquant, Siebel, Critical Path, Geneva and Oracle Financials.• Built customer service centres and outsourced some of the customer service helpdesks to India.• Built a new data-warehouse and data-mining systems to produce KPIs and business metrics • Built the new Tiscali portal, web hosting systems, email and webmail systems.• Renegotiated all Tiscali UK license contracts and supplier discounts to save in excess of £3mil.