Richard Blocker

Richard Blocker Email and Phone Number

Customer Care Analyst II @ Mutual of Omaha
omaha, nebraska, united states
Richard Blocker's Location
Omaha, Nebraska, United States, United States
Richard Blocker's Contact Details
About Richard Blocker

Richard Blocker is a Customer Care Analyst II at Mutual of Omaha. He possess expertise in banking, retail banking, credit, loans, cross selling and 9 more skills.

Richard Blocker's Current Company Details
Mutual of Omaha

Mutual Of Omaha

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Customer Care Analyst II
omaha, nebraska, united states
Website:
mutualofomaha.com
Employees:
7467
Richard Blocker Work Experience Details
  • Mutual Of Omaha
    Customer Care Analyst Ii
    Mutual Of Omaha Feb 2021 - Present
    United States
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  • Mutual Of Omaha
    Customer Care Analyst I
    Mutual Of Omaha Aug 2017 - Feb 2021
    Omaha, Ne
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  • Great Western Bank
    Phone Banker Ii
    Great Western Bank Nov 2014 - Apr 2017
    919 Galvin Rd, Bellevue, Ne 68005
    In addition to Phone Banker I duties were taken on:Answered co-workers questionsTrained new hiresI was cross trained on ITMs, Credit Card calls and a third special queue
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  • Great Western Bank
    Phone Banker
    Great Western Bank Feb 2011 - Nov 2014
    Consistently generate additional revenue through skilled sales techniques. Research, calm and rapidly resolved client conflicts to prevent loss of key accounts. Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
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  • Paypal
    Customer Solutions Agent
    Paypal Nov 2007 - Feb 2011
    Met or exceeded service and quality standards every review period. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly. Managed high call volumes with tact and professionalism.
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  • Great Western Bank
    Personal Banking Representative
    Great Western Bank Aug 2006 - Nov 2007
    Bellevue, Nebraska
    Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Accurately documented, researched and resolved customer issues. Met or exceeded service and quality standards every review period.
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  • Wells Fargo
    Personal Banker I
    Wells Fargo Oct 1996 - Aug 2006
    Consistently generated additional revenue through skilled sales techniques. Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
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Richard Blocker Skills

Banking Retail Banking Credit Loans Cross Selling Call Centers Credit Cards Customer Service Relationship Management Sales Leadership Consumer Lending Payments Risk Management

Richard Blocker Education Details

Frequently Asked Questions about Richard Blocker

What company does Richard Blocker work for?

Richard Blocker works for Mutual Of Omaha

What is Richard Blocker's role at the current company?

Richard Blocker's current role is Customer Care Analyst II.

What is Richard Blocker's email address?

Richard Blocker's email address is ri****@****ank.com

What schools did Richard Blocker attend?

Richard Blocker attended Nebraka College Of Business, Creighton University.

What skills is Richard Blocker known for?

Richard Blocker has skills like Banking, Retail Banking, Credit, Loans, Cross Selling, Call Centers, Credit Cards, Customer Service, Relationship Management, Sales, Leadership, Consumer Lending.

Who are Richard Blocker's colleagues?

Richard Blocker's colleagues are Angelique Bucher, Klarissa Mearite, Patty Harvey, Patricia Chavarria, James Anderson, Saydie Rusk, Tammi Kruse.

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