Richard Boffey Email & Phone Number

Telford, England, United Kingdom

As a Senior Product Owner specialising in digital development, I am responsible for leading and managing a diverse range of digital products and services. My key areas of responsibility include:- Web Development- Customer Applications- Colleague Applications- Delivery Management

PM Operational Project Management - 01/24 to Present- Overseeing operational project management responsibilities for handheld devices within the organization.- Developing a comprehensive developmental roadmap for the enhancement and optimization of our Customer Relationship Management (CRM) system.- Leading the migration process of Business Management (BM) colleagues to the new platform, ensuring a smooth transition and minimal disruption to operations.- Collaborating with cross-functional teams to align project objectives with business goals and stakeholder expectations.- Monitoring project progress, identifying risks, and project success.PM Digital Toolkit - 01/22 to 12/24- Collaborated with Product Owner to refine and develop software and hardware architecture supporting digital applications.- Managed hardware architecture and oversaw its management to ensure seamless support for digital applications.Created a comprehensive training roadmap for deployment across 560 branches.- Engaged approximately 10,000 colleagues in the training and deployment process.PM Delivery Management - 01/21 to 12/21- Led the rollout of delivery management systems across 549 branches.Worked closely with a cross-functional team to develop training and rollout plans.- Provided training to Subject Matter Experts (SMEs) within the business to ensure successful implementation.

Dudley

- Lead a team of 13 professionals in overseeing branch operations, including logistics, procurement, and customer service.- Implemented robust health and safety protocols, ensuring regulatory compliance and zero workplace incidents.Drove a 20% increase in sales revenue through strategic account management and proactive business development initiatives.- Managed financial performance by analyzing key metrics and implementing cost-saving strategies to boost profitability.- Developed and executed succession plans to identify and nurture future leaders within the organization.

I have worked across all 4 divisions within Travis perkins having worked in conjunction with Travis Perkins, PTS, Wickes and KeylineI am currently working in Travis Perkins Telford, where I am responsible for a project to help the different business within the Travis Perkins Group co-operate on lead generation have experience of delivery management,business generation, health and safety, along with the relevant systems and processes to Travis Perkins

Shropshire

I worked for First 4 skills till I was made redundant, based from home. I had a caseload of 40 students helping them gain their NVQ’s in retail management and visual merchandising level 3 and retail level 2. I worked in association with a number of companies including Curry's, PC World, Carphone Warehouse and New Look

I worked for Clarks as a multi-site Manager running two stores with in Telford and control of wages for a third store, during this time sales were up 4%.vs l/yThe two stores have a combined turnover of 3.4 million and I was responsible 42 staff. I was responsible for setting figures for the year in conjunction with the area manager, profit and loss control, stock control, wage budgets, health and safetyWhilst at Clarks we were the only store in the area to hit its wage costs for the previous year on the region

West Midlands

I worked for River Island as a mobile manager supporting the area. Dudley was the last store I worked in as the Joint deputy store manager. The Store had a turnover of 5.4 million and is currently employing 46 staff. Merchandising was an integral part of the role which involved attending meetings on the region to establish the standards and the looks required

Shrewsbury, United Kingdom

I was responsible for the Menswear and Womenswear floors, which included 9 concessions, and 37 staff that had to report directly to me.

Telford

I was responsible for the Menswear section, which was 2,500 sq. ft there were 13 staff that reported to me directly. My areas of control were recruitment, sales, merchandising and recruitment I was regularly seconded to help set up new stores as part of a team. I helped set-up 6 stores in totalDuring my time at Next I was responsible for the training of new managers for the region. Whilst there I trained four new Menswear managers in all aspects of their role including merchandising, training and development, rota's and phase changes Whilst at Next I also implemented a training programme for formal wear in terms of how to associate products with good merchandising and linking the products to gather for sale

Education record

Higher National Diploma, Business/Managerial Economics