Account Functional Lead
Current• Managing NSSR (Non Standard Service Requests via Aldea)• Ensuring projects meet SLA / KPI’s• New Projects• Proposal Creation• Customer Relationship Management• Customer/Client Reporting & Management Reporting / Meetings / Service Reviews• Process & Service Improvements (Workplace/BAU) • Management of 23 engineers across UK&I• Incident & Request Management (Remedy). 50+ Sites 16k clients• Escalations & Escalation Management• Tech-Stop Services (Walk In Service Centre)