Richard Boles Email and Phone Number

• Coordinate the onboarding of Defined Contribution Plans (qualified and non-qualified) onto the Bank of America Merrill Lynch recordkeeping and trading platforms. • Participate in the sales process by presenting the conversion experience and answering any questions prospects might have related to the conversion process.• Handling full plan conversions, plan mergers and spin offs. Working with clients across all market segments.• Lead an extensive discovery process with each client to ensure their new plan with Bank of America Merrill Lynch will operate as they intend and within the guidelines of our product offering. Offer consultative suggestions on plan design and operation based on experience and best practices.• Develop project plans for each transition and clearly communicate to clients, prior recordkeepers, and internal partners the requirements needed to ensure a smooth conversion. Ensure that all internal partners are meeting their deliverables to achieve a successful transition.• Lead and manage staff through training, mentoring, and meaningful delegation.

• Developed strong relationships with clients in the management and daily operation of retirement and stock option plans for multiple national clients. The assets of these plans exceeded $15 billion dollars.• Present operational successes and challenges in quarterly service reviews with high profile clients.• Interface with all the ancillary departments of Merrill Lynch to ensure responsibility is assigned in the smooth handling of these plans.• Developed and managed project plans for larger scale enhancements.

• Managed a staff of administrators in the overall processing and servicing of an assigned book of retirement plans.• Extensive correspondence with plan sponsors to answer questions and resolve issues related to plan operation and annual audit.• Preparation of ADP/ACP and 415 compliance testing.

• Overall administration of the firms defined contribution plans. Responding to inquiries from plan participants and personnel department staff on plan provisions. Acting as liaison between plan trustees and outside agents, such as financial advisors, investment managers and trustee bank.• Preparation and filing of IRS forms 5500, 1099R, 1042R and 941E• Department Supervisor