Replaced over 800 computers running Windows 7 Enterprise. Retired systems from clients' web-based asset management database, then removed them from Active Directory. Configured devices using HPDM to build and configure systems and helped Deploy over 1000 Thin Clients. Computer break/fix for HP and DELL, software support for Epic. Built Medical Small Form Factor Computers using SCCM. Responded to and tracked Tickets using Service Now to resolve user issues in a timely manner. Attend meetings and build interpersonal relationships with staff in providing outstanding Customer Service. Configured and installed thin clients for home users to connect to the main hospital using client VPN. Explained how to connect and assemble monitors, headsets, and webcams for teams meetings for users that transitioned to remote roles. Installed Microsoft Office suite for users as needed and help with any password issues that they ran into. Helped users set up MFA on company mobile devices. setup workstations on wheels for ER and configured APC UPS units. Cable managed ED wall mounts and helped with data migration from Smal Form Factor PCs to New HP 640 Thin Clients. Built Kiosk Systems and Welcome tablets for Multi-User General use. Deployed and set up Patient Status Boards and Emergency Alert Boards both in the room and general shared location such as patient check in desks.

Performed hardware and software support and installation. Participated in field installations, engineering, and customer support. Managed support system engineers performing on-site customer service and maintenance. Maintained data security and ensured the integrity of any information added to the database. Performed troubleshooting of computer systems and related equipment. Performed software and mechanical upgrades. Performed routine maintenance on all types of computer equipment and printers. Performed network integration and system tests. Diagnosed hardware failure, and user errors. Assisted with special projects such as network cabling. Assisted users, and gave training in installed systems and programs. Assisted users with daily operational issues. Created and maintained user logins and passwords. Assisted in the installation, configuration, and management of a LAN. Set up computer systems and related equipment. Configured and diagnosed client/server problems.

Imaging systems, Setting up Hand Scanners, Thermal label printers, and Access points.Cable management of systems and setup of Avia VIOP systems.Deskside Support, troubleshooting access and printing problems.Managing users, Computers, and network devices IOT in Local Active directory.Safely recycling legacy equipment and securely disposing of sensitive data by wiping systems with NSA low-level formatting to meet company compliance. Feilding inbound calls and working tickets using Service Now Ticketing System. Asseassemblingitor and other brackets and mounts as needed for user desks and scanning rooms. Programming and assigning routing and extensions Avya VOIP phones.Helping with any needed onsite solutions. Collaborated with multiple vendors to bring new technology in-house. Analyzed user requirements, procedures, and problems to automate processing. Assisted with planning, implementing, and testing systems. Analyzed and repaired hardware.

Remote and onsite Technical Services, Clients include Bimax and many other MSP Clients. I helped manage remote technical support issues using connect wise automate and Tracked Tickets Using connect wise manage. Some of my job responsibilities included Office 365 Migration, Azure AD Support Break / Fix applications VOIP Zultys Systems CCTV Setup, and Maintenance Unifi Point to Point Maintainance Network Cable Installation.

IT Support Technician • Account Administration and rights management. • Data security management, Secure Deletion of sensitive IT property. • Provide Support for Account Access Needs. • Component level repair on Enterprise level hardware such as laptops and tablets. • Hardware Support for Laptop PCs and Mac Book Pro Laptops. • Troubleshoot Technical issues with Printers and Enterprise level Networking Equipment. • Deploy and Maintain IT Infostructure including various devices • Network cabling installation, including Drops of new lines • Termination of Category 6, Rack Punch down. • Asset Tracking and management of company devices. • Setup and Author Office 365 Accounts. • Detect and Patch Security Holes found within the company network. • Connectwise System Administration and Remote Support. • Deploy and Image a wide range of website development supporting devices Equipment. • Enforce company security and software standards. • Support for internal VOIP Systems.

This job is a very fast-paced customer service position some of my job responsibilities include: ● Level I and II truck inspection ● Truck cleaning check-in and maintenance ● Managing inbound calls ● Help customers with rentals and returns ● Close the Store and manage the cash register ● Perform the nightly deposit bank drop

Computer Repair Technician I was hired as a contractor to do component level repair on Mac laptops, iPads, and other portable devices.

This was a very fast-paced technical environment that mostly involved call-center support, but also included field service work. Some of my job responsibilities included: • Monitoring, and actively recording support tickets in the Connect Wise service portal • Monitor and respond to company email and inbound calls for service-based event tickets pertaining to desktop IT support. • Services ranged but included local and cloud-based backup • Active directory support. • Group Policy Management • Office 365 account support • Email migration from exchange to office 365 • VPN services such as sonic wall net extender • RPD services, remote terminal services to access software such as Citrix. • Other support included Epic support for printing and other services. • Troubleshooting access control, Windows login, and Windows updates. • Helping clients with asset tag needs such as recording, managing, and deploying asset tags to help keep track of inventory, and to help control asset risk management. • Support clients with removal of viruses, spyware, malware, and root kits • Support tickets ranged from data migration, hardware support, software support, staging and deployment of systems. • Credential and rights support. • Helping users remotely and actively in the field, during on-site visits. • Helped provide patches, hotfixes, and permanent solutions to many IT-based problems. • Helped monitor troubleshoot and record cloud and on-site network backup solution services such as crash plan recovery and Kaseya • Assisting users with local and roaming domain profiles • Assist clients that had unique hardware failures such as failing IDE and SATA drives with data recovery needs onto stable platforms and devices. • Preform various upgrades such as hard drive size, and RAM to older systems to meet client’s needs and specifications • Helped configure and set up RAID controllers for on-site servers for backup solutions

I have worked closely with Pinnacle Health's IT Team to upgrade computer systems and network devices for a new software launch, my daily activities and responsibilities include: ● Imaging, deployment and set up of all in one PC's, Laptops, and other network devices for a large corporate multi-site network including over 2000 devices ● Configuring Printers Laser, and Thermal ● Configuration of devices into organizational units using active directory ● Setting up user credentials and multiform factor authentication within user groups in active directory ● Setup Credit Card machines, Scanners, Signature Pads, and RF ID Readers ● Deploying and Configuring Registration Check in Web Cams ● Terminating and managing CAT 6 cables, Power and display Cables in a variety of different style wall mounts, and mobile in room carts. ● Troubleshooting network connectivity issues, diagnosing network device problems such as bad switches and cables ● Helping users with remote driver and diagnostic support ● Managing all cables and network infrastructure for main sites and remote sites ● Organizing and maintaining network equipment rooms with safety protocol, upgrading networking devices as needed for the best throughput ● Assist users with data disaster recovery plans ● Helped doctors troubleshoot and configure peripherals such as monitors, network printers, multiform scanners, handheld barcode scanners, WebCams for patient IDs, and dictation microphones. I Have suggested many time-saving ideas that have helped my group succeed as a team, and we have succeeded in our project goals are not only completed, but ahead of schedule.

● Tested and evaluated hardware and software to determine efficiency, reliability, and compatibility with an existing system. ● Identified areas of operation which need upgraded equipment, such as modems, fiber optic cables, and VOIP lines. ● Conducted surveys to determine the Client's needs ● Helped troubleshoot power over Ethernet issues ● Trained Clients in the use of equipment ● Assisted users to identify and solve data communication problems ● Installed and help Diagnose Health Care Client Tablets, Media Players and Wallboards for over 60 sites for Outcome Health Formerly Context Media ● Installed and maintained Freedom Micro Active Security Antitheft Systems for a large variety of Clients and vendors ● Worked extensively to provide the best cable management and security solutions to fit client’s needs ● Set up and configured network-based security IP cameras, motion detectors and smoke alarms

● Built rapport with customers through effective and precise communication. ● Successfully assisted customers in merchandise selection ● Educated customers on new wireless technology ● Helped customers select the best plan and devices to fit their needs ● Handled order receiving bookkeeping and returns ● Sold premium protection plans, cases, and various other accessories ● Assisted management with inventory audits and corrected issues within the system ● Helped customers get the most for their money by letting them know about various trade-in programs that we offered ● Help troubleshoot various Sim card and memory card issues for customers ● Assisted customers with data migration needs from old devices to new ones

● Trained both new and existing personnel in company customer service protocol. ● Developed credibility and confidence with customers. ● Recognized for delivering quality service and products and for developing loyal customers, resulting in impressive sales. ● Quickly establish rapport with customers. ● Provided team with guidance, motivation, and discipline to consistently achieve sales and customer satisfaction. ● Provided superior customer service and work quality while demonstrating attention to detail, flexibility, and innovation in resolving problems. ● Possess effective communication skills, and work well with others at all levels. ● Handled customer inquiries and complaints. ● Directed inbound and outbound call activities. ● Created operational procedures for customer service associates. ● Dealt tactfully and effectively with difficult customers. ● Handled returns and exchanges of defective products for customers. ● Maintained positive customer relationships. ● Proven excellent communication, interpersonal, and organizational skills. ● Performed duties including guest relations, sales, inventory availability. ● Presented a cheerful and helpful manner with customers and colleagues. ● Proven successful sales leader, trainer, and motivator. ● Proven ability to interact effectively with clients and staff at all levels. ● Promoted customer satisfaction through clear, concise communication. ● Operated cash registers and computer input applications. ● Processed all general customer service requests. ● Solved customer problems and assured satisfaction. ● Strong background in both client and vendor relations. ● Involved with all aspects of customer service and order entry including solving problems, answering questions, and working with customers to ensure fantastic service. ● Maintained positive company image during difficult situations.

● Developed close and personal relationships with clients to ensure customer loyalty and retention. ● Ensured the highest levels of customer service and satisfaction. ● Participated in receiving, check-in, and stocking of merchandise ● prepared products for sale ● updated and maintained existing client accounts ● demonstrated new products, ● Trained clients in using new technology and creating the best total package to meet and exceed their needs with products and services, such as financial programs that we offered, Scheduling and following up on delivery/setup programs and selling premium service plans to protect the customer's investments. ● I helped customers find the best complete solutions to fit their needs