Responsible for all New Client Builds, Installs and Rebuilds

Service Delivery Manager for a number of clients across the UK

Responsible for supplying 2nd Line IT Support to Businesses Across the UK

I am currenly looking for Computer Support Roles in the area around where I live and i have enrolled to the Microsoft Virtual College to keep as many of my skills current as well as learning new and important ones

Migration Engineer - Responsible in part for migrating 900 Clients from Windows XP to Windows 7.Each client used either a desktop or laptop computer

Responsible for the Business Continuity Centre and provided facilities to ensure that in the event of an invocation my customer would be able to continue with their business with minimal disruptionResponsibilities:Successful implementation of all new business to the Business Continuity CentreSuccessful Integration of existing customers into the Business Continuity CentreConduct meetings with customer to co-ordinate successful exercises.Installation of Hosted Equipment in the Data CentreConduct technical recoveries with HP / INTEL server equipment running Windows NT/2000/2003Provide Proof of Concept Testing where requiredCarry out Work Place Recovery RehearsalsAttending customer sites to perform technical recoveriesTechnical account management to customers to help them to evolve their recovery strategiesLine management for other data communications and voice communications specialists during rehearsals.Provide problem management discipline to customers for fault resolutionBuilding servers and preparing them for recovery exercises or invocations

To support the First Great Western Rail IT network from Swansea and Plymouth in the West to London in the East. Responsibilities:Build and deploy a standard desktop for all employees Application coexistence testingApplication packaging using ZenWorksNetWare server upgrade from version 4 and 5 to version 6Attending sites where required to perform fault diagnosis/resolution

I was part of a team of 10 support analysts working across two sites. The customer base was approximately 2000. I supported both the desktop PC's (hardware/software) and the servers (hardware/software) as well as the infrastructure in-between.General Responsibilities:Providing high service levels using predefined service level agreements (ITIL)Provide a Problem Management approach to fault resolutionUnderstanding computer system interdependenciesManagement of Novell/NT/Windows 2000 platformsSupport of Novell/NT/Windows 2000 platformsTraining colleagues in newly acquired skillsPlanning, Managing and Implementation of Business MovesProject Responsibilities:Provision of a standard desktop to all staffAnalysis and understanding of all business applications/processes/interdependenciesDesign, build and implementation of an environment that was a scaled down version of live production environment to test for Y2000 complianceYear 2000 application testingTo design a Disaster Recovery procedure for critical infrastructure servers.To provide User Acceptance Testing/System Testing environmentsDesign, build and implementation of a critical pensions system.To design a Disaster Recovery procedure for a critical pensions package.

Part of a small network support team responsible for providing help and assistance in all hardware and software issues to 140 PC Users across three sites. Responsibilities:Building, configuring and installing network PC's and Servers, Monitoring centrally performed periodic backups, Operation of first line of defence against threats from virusesPurchase of all computer consumables and diagnosing faulty PC's.

I worked as one of a team responsible for the help deskResponsibilitiesTraining staff to use the British Army Licensing System Producing software designed to control the movement of Army equipment from Germany to EnglandRemote desktop supportSite visits for installations/fault resolution.