Richard Britton Email & Phone Number

Richmond, Virginia, United States

Verizon

Provide end user support for TIRKS by reviewing errors in the automations between RequestNet/Porch and TIRKS. Correcting errors by updating TTS Tables (ZRTDSO), reviewing Circuit Designs (CD), updating or helping users update Planning Designs (PDACs), and working with IT to correct issues in the automation.• Worked on over 3,600 errors since January 2021.• Develop a Google Form and Google Spreadsheet to track errors. This tracking is used to work with IT to improve the automation and reduce error volume.• Created VBA Macros to interface with TIRKS to help manage workload and set priorities.• Created VBA Macros to interface with TIRKS to address common errors while waiting for more detailed review and fixes by IT.

Richmond, Virginia, United States

Engineer III, Transport Engineering Solutions, 2019-2020 Led diversity reviews on circuit failures that met threshold requirements, as well as coordinated proactive diversity reviews for cell towers. Provided corrections of any diversity requirements not met by original circuit designs, as well as provided repairs for broken circuits to ensure compliance with requirements.• Provisioned new routes in equipment using various EMS (Ciena Blue Planet, Cisco CTC, Infinera DNA, etc.).• Researched diversity route solutions, wrote business cases and engineering jobs for route installation, and groomed circuits after installation.• Facilitated cross-functional collaboration with outside plant planners, network development team, other engineers, and operations technicians.Engineer III, Planning, 2011-2019Provided inside plant planning primarily for Washington, District of Columbia; Delaware; Maryland; and Virginia. Provided pre-sales engineering, capacity checks, and cost estimates for customer-facing telecommunication circuits, specifically Ethernet circuits 10M to 100G using SONET and WDM networks. Maintained standard cost model used for pricing circuits for non-government companies.• Planned and wrote specifications for a $2,500,000 packet network that spans from Richmond, Virginia to Philadelphia, Pennsylvania using Ciena Z77 and Z33 platforms.• Utilized Microsoft Excel and VBA to develop and maintain a standard pricing tool for use across multiple heritage companies and non-government companies where model price did not meet needs. • Trained new team members of the transport customer planning team and served on the Transport Customer North Training Board.

Richmond, Virginia, United States

IOF Planner, 2010-2011Provided inter-office facility network (SONET, ROADM, NGADM) planning, design, and implementation for former GTE Virginia network. Collaborated with Verizon central office personnel to install equipment in appropriate locations to optimize the efficiency of space planning and use.• Partnered with equipment vendors to ensure accurate order, delivery, and installation of all equipment.• Planned fiber to tower network for Eastern Shore of Virginia, as well as provided needed network augmentations for customer orders.

Richmond, Virginia, United States

Designed special service telecom circuits (DS3 and above) and ordered all necessary equipment related to circuit design. Liaised with field personnel to change facility assignments and update circuit designs. Partnered with sales employees to drive on-time service delivery for all clients.

Richmond, Virginia, United States

Served as metrics and process improvement specialist. Provided daily performance metrics to eight first-level managers and one second-level manager. Developed and maintained a VBA quality program to review DS1-and-above circuit designs to prevent time loss by field units on inaccurate designs. Delivered feedback to over 50 employees to improve future performance, including identifying and correcting up to 150 errors per month. Created and maintained rework analysis, as well as utilized data to improve program quality. Conducted process training for 80 employees. Wrote five job aids used by employees to design circuits accurately.

Richmond, Virginia, United States

Designed special service telecom circuits (DS3 and above) in the Potomac Circuit Provisioning Center (ISO 9001:2008 and TL9000 certified) to manage all special circuit design (DS0, DS1, DS3, and above) throughout West Virginia; Virginia; Washington, District of Columbia; and Maryland. Designed special service telecom circuits. Liaised with field personnel to deliver facility assignments and update circuit designs. Collaborated with sales professionals to ensure timely service delivery for all customers.

Richmond, Virginia, United States

Managed projects for large customers, including testing circuits and assisting customers with turn-up of circuits. Collaborated with field and central office personnel to test and troubleshoot DS0 and DS1 special service circuits.

Norfolk, Virginia, United States

Fire Control Technician (FC2/E-5) Served as a work center supervisor. Led three technicians in day-to-day operations and maintenance of the Naval Gunfire Support (NGFS) system. Maintained and operated MK 86 NGFS system, including two radar systems and two closed-circuit television systems.