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As an experienced Technology Business Analyst and former Director of IT Operations, I help companies enhance operational efficiency by ensuring the smooth day-to-day function of critical business services, and by providing strategic technology counsel and solutions to move companies forward.I believe successful IT operations management goes hand-in-hand with effective service management. I excel at the art of managing and exceeding the expectations of your customers and your business by minimizing disruptions and delivering solutions, and through prudent cost management.I am a strong advocate and practitioner of the ITIL framework and its service-oriented perspective. I specialize in ITSM solutions and design and am an expert in analyzing and translating business requirements into automated processes based on ITIL principles.I enjoy working on complex projects with many moving parts. My skills and experience enable me to develop high–impact, cost–effective solutions resulting from strategic planning and quality initiatives. Through effective collaboration and communication, I create sound roadmaps that leverage technology to help companies achieve their global goals.My greatest satisfaction comes from working with smart, creative people to deliver quality services and solutions. My management style is focused on the shared success of the team, achieved through mentorship, effective delegation of duties, transparency, and accountability.Budgeting - Process Analysis - Technology Design - ITIL - ITSM - ServiceNow - Application Development - Vendor Relations - Governance and Compliance - Configuration Management - Disaster Recovery - HRIS - Change Management - Asset Management & Procurement - Incident Management - SQL
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Business ConsultantCaskSilver Spring, Md, Us
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Business ConsultantCask Jun 2023 - PresentSan Diego, Ca, Us -
Itom ArchitectAjuvo Apr 2022 - May 2023Denver, Colorado, UsSolution Architect on ServiceNow consulting projects, specializing in IT Operations Management.• Principal architect for Common Service Data Model (CSDM) alignment implementation for global engineering company.• Configuration Management specialist for American financial services company, consulting on CMDB Health, Architecture, and tool/process alignment. -
Senior Manager - Service DeliveryCognizant Technology Solutions Us Corporation Apr 2019 - Apr 2022Teaneck, New Jersey, UsProject Manager/Solution Architect on ServiceNow consulting projects. Provide ITOM and ITSM assessments and solutions and strategic counsel for companies seeking to leverage and improve their ServiceNow environments and platform.• Project Manager for CMDB uplift for large media company. Performed CMDB and configuration management assessments, identifying opportunities for improvement and mitigation of configuration pain points. Align tool with processes and strategic goals. Supervised a team of three developers.• Solution Architect for financial services company refreshing their legacy ServiceNow environment to out-of-box functionality. As a member of the core project team, gathered and analyzed business requirements, current solutions, and legacy customizations. Provided solutions in the form of Agile stories for developers for all core ITSM and ITOM modules based on these assessments. -
Servicenow Implementation Consultant/Solution ArchitectOmnicom Apr 2018 - Apr 2019New York, Ny, UsProject Manager for ITSM migration from BMC FootPrints to ServiceNow ticketing system for data center and cloud services management company. Analyzed existing tools and business processes to identify and define critical components and processes. • Created design specification document outlining business and technical requirements.• Event management configuration for approval workflow and auto-assignment of tickets• Performed data mapping of configuration item types between systems to facilitate reconciliation of CMDBs and import of non-discoverable data.• Coordinated with stakeholders and development team to design and implement solution and migration plan. -
Director Of Information TechnologyConsolidated Data Services Jan 2013 - Jul 2017Managed ITSM ticketing system and had overall responsibility for Business Continuity/Disaster Recovery administration. Part of Global Critical Incident Management team. Managed technical support staff, ensuring alignment of business needs with policy requirements. Established and implemented departmental policies, goals, objectives, and procedures, conferring with management team, engineers, and NOC staff as necessary. Managed CMDB with Configuration Management team.• Captured cost savings of $60,000 on a software subscription renewal by working with the vendor to negotiate more favorable terms.• Created and modified data center operations automated workflow to address compliance requirements for SOX, SOC1 and SOC2 audits.
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Svp, Director Of It OperationsPorter Novelli Jan 2009 - Dec 2012New York, Ny, UsDirected daily operations, analyzing workflow, establishing priorities, developing standards and setting deadlines. Supervised, assigned and reviewed the work of End User Support, Web Development, and Infrastructure teams. Consulted with users, management, vendors and technicians to assess computing needs and system requirements. Developed and interpreted organizational goals, policies, and procedures. Evaluated the organization's technology use and needs and recommended improvements, such as hardware and software upgrades. Controlled capital budget and expenditures. Single point of contact for SOX compliance. Created, reviewed, and managed project plans to plan and coordinate project activity.• Implemented HP's Managed Print Services to reduce printing costs by 30% and streamline a network printer supply chain management process.• Directed a web development team in the design of a custom Purchase Order and Expense Report system in SharePoint, integrating directly with the general ledger system and automating approval workflow, and resulting in significant cost savings by consolidating platforms and retiring legacy standalone systems.• Designed and implemented ITSM ticketing system using the ITIL framework which improved service quality and efficiency, and provided reports to measure the effectiveness of our Help Desk. -
Vice President Of Information TechnologyPorter Novelli Jan 2003 - Dec 2008New York, Ny, UsManaged cost center budget and conducted review of departmental processes to execute continuous improvement initiatives. Set performance expectations and provided guidance to managers, supervisors and staff to successfully achieve these goals. Responsible for performance management, acquiring talent, employee retention, and succession planning. • Saved more than $50,000 in incorrectly billed leasehold assets after performing a reconciliation of inventory against lease schedules and purchase orders. Identified and eliminated double billing and increased buyout costs.• Negotiated a $25,000 settlement with a vendor because of issues with an implementation.
Richard Lawson Skills
Richard Lawson Education Details
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Hunter CollegeMusic
Frequently Asked Questions about Richard Lawson
What company does Richard Lawson work for?
Richard Lawson works for Cask
What is Richard Lawson's role at the current company?
Richard Lawson's current role is Business Consultant.
What is Richard Lawson's email address?
Richard Lawson's email address is ri****@****hoo.com
What is Richard Lawson's direct phone number?
Richard Lawson's direct phone number is +121260*****
What schools did Richard Lawson attend?
Richard Lawson attended Hunter College.
What skills is Richard Lawson known for?
Richard Lawson has skills like Technical Support, Vendor Management, It Operations, It Service Management, Strategic Communications, Windows Server, Sharepoint, Data Center, Cloud Computing, Active Directory, Management, Project Management.
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