Richard Ortiz Email & Phone Number

Austin, Texas Metropolitan Area

Austin, Texas Metropolitan Area

Austin, Texas

Responsible for serving as the subject matter expert (SME) for assigned project applications, possessing a working knowledge of the application (including navigation and functionality) infrastructure, and security architecture as well as the ability to converse fluently with architects, technical teams, and product development.· Monitor and analyze application performance, capacity, reliability, and stability metrics.· Conduct advance planning to continually meet customer’s contract requirements and Corporate Data Center Operations (CDCO) standards.· Manage application outage events which includes creating and managing the Automated Notification (ANR) process, ensuring accuracy and completeness. Assist with root cause analysis of application outages and creates timely remediation plans.· Support the application/customer at the Operations Planning meetings, assessing change impact, performing risk mitigation, and organizing communication plans.· Serve as the application’s primary technical POC (point-of-contact), facilitating and coordinating customer requirements, supporting lifecycle plans, integration efforts, and other actions, as required.· Plan and manage changes and other deployment activities for assigned applications following change management, configuration management, project management and Information Technology Infrastructure Library (ITIL) processes as per established policies and procedures.· Perform product acceptance/operational readiness, owning the go/no go decision and ensure that an approved plan is in-place with assigned ownership and schedule to resolve non-compliance issues.· Work with Product Development, d “how to” information.

Austin Texas

Charged with establishing DR exercises/testing of all DR/BC operational services to support multi-million dollar DCS contract with State of Texas. Assist in creation of DR Exercise/Test schedules, communicating directly with stakeholders regarding status reports and SLA deliverables. Track all Change Management requests, identifying ways to improve DR processes and complete testing/implementation according to defined schedules. Oversee and conduct team/client training to ensure attainment of project objectives.•Instrumental in establishing processes for researching and completing the Root Cause Analysis reports, ensuring issues are dealt with and all Transformation Deliverables are met on time.•Credited for successfully working with a large client base, ensuring All Transition Deliverables are signed off per each client as expectations are met, reporting on client specific SLA's. •Evaluate and compile results of each DR exercise, making the report available to teams and client PM’s.•Exceeded all SLA target goals, recording no SLA credits in 2012 and no CAP notices from DIR.

Austin, Texas

DELIVERY PROGRAM MANAGER, MIDRANGE (DPM) (04/2007 to 4/2012)Interfaced directly with client managers, IBM’s Vendor Partners/subcontractors, Integrated Technology Delivery teams understand and execute all contract requirements. Maintain communication with key stakeholders regarding project status and monitoring/executing SLA’s. Facilitate training of integrated team members, ensuring swift implementation of best practices and rapid resolution of escalated issues. Ensure team resources are focused on exceeding State objectives.• Serve as main point of contact to client managers/administrators, working to meet all cost objectives with the Project Office for the State of Texas DCS account.• Proactively review IT security compliance, business controls, and regulatory compliance issues, taking positive actions to ensure corporate/system audit issues are resolved and audits passed.• Drove process to standardize, simplify, automate and centralize all integrated delivery operations and implement executive governance system across State agencies and Texas team.

Austin, Texas

Responsible for directing development of technology infrastructure and managing four major towers. Provide program management regarding variety program enhancement initiatives, directly supervising the Middleware team. Directed three managers responsible for leading DB Administrators, Midrange Server Team (all platforms) and Enterprise Tools Team. Evaluated team performance and established benchmarks to increase productivity. Reported to executive team regarding department successes and forecasted data needs and devised implementation plans necessary to keep IT system functional and operating efficiently. •Credited for successfully leading team in transitioning legacy infrastructure to new Service Oriented Architecture/Utility Computing Environment (SOA/UCE).•Directed a project team consisted of IBM, Telecommunications and NetWare technicians in stabilizing and documenting a faulty network server, resulted in 100% availability.•Increased operations by formulating policies that embraced innovative business processes.•Analyzed, purchased and managed all third party vendor network service contracts, negotiated contracts that reduced operating cost and established preventive maintenance processes.•Managed evaluation, purchase, installation, and configuration of end-user computers and auto CAD Systems, including all peripherals, software, hardware, firmware, and applicable devices.

Greater San Diego Area

Managed IT infrastructure across all divisions, coordinating projects from initial concept phase through final implementation. Established DR procedures, managed technical assets and inventories across all locations. Executed strategic technology initiatives and new business development plans.