Richard Ortiz Email & Phone Number

Austin, Texas Metropolitan Area

Austin, Texas Metropolitan Area

Austin, Texas

Responsible for serving as the subject matter expert (SME) for assigned project applications, possessing a working knowledge of the application (including navigation and functionality) infrastructure, and security architecture as well as the ability to converse fluently with architects, technical teams, and product development.· Monitor and analyze.

Austin Texas

• Charged with establishing DR exercises/testing of all DR/BC operational services to support multi-million dollar DCS contract with State of Texas. Assist in creation of DR Exercise/Test schedules, communicating.
• Instrumental in establishing processes for researching and completing the Root Cause Analysis reports, ensuring issues are dealt with and all Transformation Deliverables are met on time.
• Credited for successfully working with a large client base, ensuring All Transition Deliverables are signed off per each client as expectations are met, reporting on client specific SLA's.
• Evaluate and compile results of each DR exercise, making the report available to teams and client PM’s.
• Exceeded all SLA target goals, recording no SLA credits in 2012 and no CAP notices from DIR.

Austin, Texas

• DELIVERY PROGRAM MANAGER, MIDRANGE (DPM) (04/2007 to 4/2012)Interfaced directly with client managers, IBM’s Vendor Partners/subcontractors, Integrated Technology Delivery teams understand and execute all contract.
• Serve as main point of contact to client managers/administrators, working to meet all cost objectives with the Project Office for the State of Texas DCS account.
• Proactively review IT security compliance, business controls, and regulatory compliance issues, taking positive actions to ensure corporate/system audit issues are resolved and audits passed.
• Drove process to standardize, simplify, automate and centralize all integrated delivery operations and implement executive governance system across State agencies and Texas team.

Austin, Texas

• Responsible for directing development of technology infrastructure and managing four major towers. Provide program management regarding variety program enhancement initiatives, directly supervising the Middleware team..
• Credited for successfully leading team in transitioning legacy infrastructure to new Service Oriented Architecture/Utility Computing Environment (SOA/UCE).
• Directed a project team consisted of IBM, Telecommunications and NetWare technicians in stabilizing and documenting a faulty network server, resulted in 100% availability.
• Increased operations by formulating policies that embraced innovative business processes.
• Analyzed, purchased and managed all third party vendor network service contracts, negotiated contracts that reduced operating cost and established preventive maintenance processes.
• Managed evaluation, purchase, installation, and configuration of end-user computers and auto CAD Systems, including all peripherals, software, hardware, firmware, and applicable devices.

Greater San Diego Area

Managed IT infrastructure across all divisions, coordinating projects from initial concept phase through final implementation. Established DR procedures, managed technical assets and inventories across all locations. Executed strategic technology initiatives and new business development plans.