Managed CACI workforce of 79 Engineers, Logisticians, Analysts, and Administrators. Served as primary CACI hiring manager, and prime approver for all partner hiring actions. Managedprogram budget for all hiring, bonuses, and merit pay increases for the CACI presence atUnited States Africa Command (USAFRICOM).Key Contributions:• Increased staffing by more than 15% reaching agreed upon Service LevelAgreements (SLAs) for staffing level, and expeditious staffing• Maintained program budget below salary ceiling to ensure availability of overhead forbonuses and merit increases without sacrifice to program profit

Scope of Technologies: SQL Reporting Services 2016, PowerBI, System Center 2012, Windows Server 2016, Windows Server 2012 R2, Windows 10Job Description:Provides business insights and data analysis for operations, business, engineering, and performance management. Reaches into existing data to build easy to consume dashboards consisting of key performance indicators for leaders and analysts. Facilitates visibility of Service Level Agreements (SLA) via automated dashboards. ​Key Contributions:• Created automated Operations Dashboard showing live feeds of SLA impacting work items, reported/detected outages, dangerous data center conditions, remote site latency, and active problem records to enable decision making and speed troubleshooting efforts.• Developed custom Master Station Log (MSL) capability to track IT events, perform automatic email notifications, send daily roll-up status & populate a live stoplight status chart.• Created SLA Metrics dashboards contributing to on-time service delivery for agreed upon SLAs.• Created customer feedback dashboard to track satisfaction level of end users.• Created Automated Vulnerability Assessment Tool (AVAT) which automates Security Technical Implementation Guide (STIG) checks and automates System Security Plan documentation for Windows Servers. Further, the solution provides a single-pane dashboard with roll-up and individual compliance information.

Assisted Vykin Site Lead with personnel and business management actions for Vykin employees on the CITS II contract.

Scope of Technologies: System Center 2007/2012, SQL Reporting Services 2014, Windows Server 2016, Windows Server 2012 R2, Windows 7/8/10, Active Directory Job Description:Lead team responsible for gathering requirements, developing, and delivering System Center products and capabilities to include software/operating system deployment solutions, software updates, automation, ITSM, server monitoring reporting, and relevant technical support to DoD and US Army operations.​Key Contributions:• Deployed System Center Service Manager (SCSM) with Cireson Platform overlay enabling EUCOM’s self-service ITSM platform.• Engineered and orchestrated successful migration of System Center Configuration Manager (SCCM) 2007 to 2012.• Implemented System Center Operations Manager (SCOM) monitoring of servers and network devices.• Created an Information Assurance Vulnerability Management (IAVM) Report to provide a single pane view of Network IAVM compliance. This tool and other efforts led to a compliance increase of more than 80%.• Organized and chaired process improvement meeting to identify new processes and facilitate Continual Service Improvement (CSI).• Implemented Application Whitelisting Service for Virtual Desktop Infrastructure (VDI).• Assisted in the development of a VDI baseline operating system, and procedures for maintaining the VDI baseline.

Scope of Technologies: Windows 2008 R2, Windows XP/7, System Center 2007, Active Directory Job Description:Member of team delivering software/operating system engineering and deployment solutions, administration, and Level IV technical support to DoD and US Army operations. Worked closely with subject matter experts to encapsulate software with operationally required features and capabilities. Provided direct support to technicians executing migration from Windows XP to Windows 7. Key Contributions:• Led initiative to package entire software repository to eliminate manual installations and provide controlled configuration of enterprise applications.• Documented processes and created safeguards to prevent interruptions to critical operating system deployment services during the migration from Windows XP to Windows 7.

Scope of Technologies: Windows Server 2003, Solaris, Windows XP, Tivoli Management FrameworkJob Description:Tasked as primary application support specialist; provided a single operational level escalation point for application related issues for the Outside the Contiguous United States Navy Enterprise Network (ONENET). Orchestrated enterprise pilot testing of all applications. Led configuration and support of Altiris deployment servers used at remote sites to manage the configuration and application of the workstation gold image and selected above baseline items. Supported day to day operations of the Tivoli Management Framework. Acted as process manager for all level III processes. Assisted in the creation of processes for each department as well as intra-organizational process flows.Key Contribution:• Standardized workstation imaging process; reduced configuration deltas leading to increased platform stability and improved success rate of software and IAVM deployments.

Scope of Technologies: Windows Server 2003, Windows XP, Tivoli Management Framework, InstallShield AdminStudioJob Description:Ensured team adherence to software packaging guidelines, and project timelines. Managed distribution of assignments to team members. Supervised the lifecycle of enterprise software from request to deployment. Led level IV support for all software related issues. Documented standard operating procedures for software development, deployment, and support. Key Contributions:• Created Internet Explorer web access troubleshooting guide to help the Enterprise Service Desk quickly and accurately identify broken software plugins or configuration issues. • Stood up a documentation repository for previous packaging projects alongside the existing software repository.

Scope of Technologies: Windows Server 2003, Windows XP, Tivoli Management Framework, InstallShield AdminStudio Packaged software in accordance with documented ONENET guidelines. Simultaneously supported migrated work center applications while managing software packaging efforts for migrating work centers. Updated and revised procedural documents. Supported ONENET customers on level IV software issues.Key Contribution:• Assisted in the legacy application migration of multiple US Naval installations to ONENET.

As manager of TBMCS-UL, worked closely with 374th Air Wing Headquarters to ensure operational stability of Command and Control hardware and software during exercises and real world events. Designed and implemented a webpage used to train incoming administrators for Initial Qualification Examinations. Equipment custodian for the TBMCS-UL program. Performed hardware upgrade as TBMCS-UL equipment custodian replacing 80 laptops and 3 servers ensuring minimum system requirements are compliant for future releases. Alternate Quality Assurance Personnel for all contractors in the Communications Squadron.

Maintained TBMCS-UL website to include the troubleshooting and, if necessary, modification of back-end Active Server Pages (.asp) and JavaScript (.js). Configured and supported NetMeeting audio-video communication sessions between all on site Unit Control Centers and the 374 Air Wing Headquarters. Created and tracked over 300 Oracle user accounts for TBMCS-UL and provided quality assurance for all other accounts under the TBMCS-UL umbrella. Performed network planning and implementation for operational and contingency requirements. Upgraded/rebuilt 130 client computers and 24 servers across multiple platforms including Solaris and Windows 2000.

As a Network Control Center Administrator, configured and operated Windows NT servers for Exchange, Defense Messaging System, Domain Controllers, Systems Management Server, File Server, Net IQ, and Norton Anti-Virus. Provided first line hardware and software troubleshooting and configuration. Tasked with identifying and reporting active and potential risks to the network infrastructure and networked systems. Performed network-wide backups and diagnostics. Managed 750 Core Automated Maintenance System accounts and ensured 100% accuracy by developing a tracking system to cross-reference data against previous/duplicate account requests. Migrated 5,000 user accounts and 1,000 workstations from seven domains into the single Yokota domain now in use with zero downtime.