Richard Castille Email and Phone Number

Responsible for overseeing and supporting field operations for large pool/client territoriesManage, mentor, and develop a growing team of 10 – 15 Pool Maintenance Technicians.Lead training and team-building initiatives for team members.Schedule and conduct client first visits and provide first initial pool service.Pool service: such as skimming, vacuuming, brushing. managing chemicals, and filter cleans.Provide excellent customer care to include managing customer… Show more Responsible for overseeing and supporting field operations for large pool/client territoriesManage, mentor, and develop a growing team of 10 – 15 Pool Maintenance Technicians.Lead training and team-building initiatives for team members.Schedule and conduct client first visits and provide first initial pool service.Pool service: such as skimming, vacuuming, brushing. managing chemicals, and filter cleans.Provide excellent customer care to include managing customer escalations, questions, and expectations.Handle customer cancellation calls and save the account. Show less

Utilize my knowledge of swimming pools and products to provide superior customer serviceConduct all managerial activities including employee interviewing, hiring, and trainingProcess all orders for store stock as well as special ordersCoordinate and track all incoming and outgoing inventory with techniciansEnsure proper billing occurs for all service jobsAssist all maintenance technicians with training and problem solving

Conduct general managerial duties including bookkeeping and trainingResponsible for logistics of all items coming in and going out of store as well as inventory management and loss preventionWork closely with various vendors and manufacturers to ensure having quality productProvide great customer service and care of customers pool needs

Assist customers in a manner that enhances the business to support sales growthDaily posting of store reports, store deposit, and inventory managementAssist in the development of sales plans and strategiesHandled all recruiting, interviewing, hiring, training, and development of store staff

Oversee a district of 15 stores in San Antonio, Austin, Waco, and KilleenReach sales budgets in excess of twenty millionAssist in the development of sales plans and strategies for each store, as well as one for the districtProduced sales over budget each year by at least 2% in a down economyIncreased EBITDA earnings each year over budget

Oversee loss prevention for over 500 stores nationwideCompile statistical data, focusing on controllable losses and profit impactConduct investigations and confrontational interviews of suspected team members involved in criminal activity and company compliance mattersConduct presentations on loss prevention and incident management and consult, train, and coach retail store employees and operations managementTrain District Managers and Corporate personnel at several District… Show more Oversee loss prevention for over 500 stores nationwideCompile statistical data, focusing on controllable losses and profit impactConduct investigations and confrontational interviews of suspected team members involved in criminal activity and company compliance mattersConduct presentations on loss prevention and incident management and consult, train, and coach retail store employees and operations managementTrain District Managers and Corporate personnel at several District Managers’ meetingsMember of the Ethics Committee, offered suggestions on employee issues and employee relationsWrote or re-worked several company policies pertaining to controllable losses and their preventionHire, train, and supervise Loss Prevention InvestigatorsManage the access control and security alarm systems and CCTV camera systems Show less

Maintain customer service standards at optimum levelAssist in the development of sales plans and strategiesAccountable for store profit pertaining to sales, gross margin, loss prevention/asset protectionEmployee recruiting, interviewing, hiring, training, evaluations, and counselingThree time President’s Club AwardeeMember of Management Advisory PanelIncreased EBITDA earnings each year over budgetSuccessfully increased sales each year. and consistently brought labor… Show more Maintain customer service standards at optimum levelAssist in the development of sales plans and strategiesAccountable for store profit pertaining to sales, gross margin, loss prevention/asset protectionEmployee recruiting, interviewing, hiring, training, evaluations, and counselingThree time President’s Club AwardeeMember of Management Advisory PanelIncreased EBITDA earnings each year over budgetSuccessfully increased sales each year. and consistently brought labor in under budget Show less