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• Highly experienced Senior Technology Director CTO/CIO/Head of IT/Ops/Product Management & Six Sigma/PMO/Change Management Professional with over 20 years of successful track records in providing Global Bank Product Management/Issuance Programs(Corbank/MNC/Oil & Gas) Setup, PMO/Six Sigma/Change Management, ITIL/ISO, BPR, BCP/DR, Enterprise Infrastructure & Telephony VOIP/Telecom/ wireless network Implementation & Data and Contact Center Management & Deployments, Release/UAT/Workfroce Management, full life cycle application developments, enterprise applications/data migration for large Healthcare/Insurance System Integrations & Banking/MNC Corporate matrix environments.• Global Banking Product Management (FI Correspondent Banking, Commercial & Corporate, Trade & Treasury/Cash Management, CRM/Private Banking & Wealth Mgmt./VC, retail & wholesale Banking, Multiple Global Issuance Programs Setup for largest German Corbanking and Oil & Gas Trade Services).• Global E-Banking Financial Supply Chain Logistic Development/Bolero.net/ Websphere Projects (Cost Benefit/ROI Analysis, EDI, B2B/Bolero & Supply Chain Management, SWIFT, ACH, CRM), Business & IT PMO, Six Sigma & Change Management.• IT Technical Team/Data & Call Center/Telephony/Support Services Management, Telecommunications & Computer Operations and Backoffice Operations/EDP Management• IT Service Outsourcings & National Vendor Management, Audit & Asset Inventory Management• Disaster Planning & Recovery and Fed Regulatory/SOX/Risk Management/AML Compliance/HR Law trainings • Technical Trainer (trained over 2000 users with Bank of America & Top US MNCs) for Global Trade & Treasury Services• Dedicated leadership and vision for key technologies, including enterprise systems architecture, networking, desktop and database management. • Proven track record in increasing operational efficiencies, improving customer service levels and implementing IT initiatives to support new Business processes.Specialties: Medical/Healthcare/Insurance, Banking, Financial Services/( .com/.net Corporate clients), Top US 150 & EU/German MNCs and SMEs
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Senior Executive Director, Cisco Premier Partners (Thinqtank Global Inc)CiscoCalifornia, United States -
Senior Executive Director, Cisco Premier Partners (Thinqtank Global Inc & Sas Network Solutions Inc)Cisco 2011 - PresentSan Jose, Ca, UsSr. Executive Government/Healthcare Portfolio PMO/6 Sigma/IT Operations Management with 20+ years of successful track records in providing Enterprise IT Infrastructure CyberSec & Telecom (VOIP & wireless), Network Implementation & Data and Contact Center Management & Deployments, Config./QA/Release Management/UAT, SOX/Risk Management, SDLC application developments, Enterprise Apps & data migration, Product & Portfolio PMO Management/6 Sigma/BRM/OCM Management, ITIL, BPR, Business Continuity Planning/DR, Global Ecommerce Banking US/Asia/EMEA Issuance Programs/Asia Operation Centre/Soft Restrictions & Private Label Services Setup/Centralized Transaction Banking Processing STP Automated Paperless Processing Center Initiatives, Global Trade & Treasury Payment for Global/US Energy Oil & Gas Product Developments/Issuance Program setups, Private Banking/Wealth Management Services for Banking, Government, large Healthcare/Insurance System Integrations and MNC Corporate matrix environments. Extensive track records in Enterprise IT Infrastructure PMO, CRM, Healthcare/Medical Centers/Data Center /Contact Center 1-800, ACD & Back Office Operations Management & Deployments & Implementations, Procurements/Vendor Management (EDS, QWest, Verizon, SYMON, MISYS, SBC, Nortel).Successfully provide services to Multiple Cisco clients/industries, - Healthcare/Medical Schools/Pharmaceutical, Energy & Power Utilities and Government Services (2014-Present) - Cisco Premier Partners - ThinQtank Global Inc- Cisco Government Services and Retail MNC Corporate/Agile PMO Management (2013) - SAS Network Solutions- CA State Fund Insurance/Sr. Product & PMO Management/Lean Master Black Belt (Ecommerce/Automated 3 millions eBills Payment P2P Processing) (2012-2013) - SAS Network Solutions- Quest Diagnostics/Lean 6 Sigma Master Black Belt Professional/PMO/ITIL (2012) - SAS Network Solutions- Disney Entertainment IT & Telecom Services/PMO/ITIL (2011) - SAS Network Solutions
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Sr. Program Management Pmo/Itil/Ocm (Client Technical Delivery)Aig 2014 - 2014New York, Ny, UsManage multi-$million Global IT Data Centre Integration DCI US/Asia and Portfolio Program Management PMO/ITIL/OCM/Enterprise infrastructure/Data Management/Data Warehouse/Data Center DCI/Datastage/Cognos BI/Salesforce.com Project for Annuities Data Management with multiple Global Data Center Consolidations throughout US & Asia. -
Certified Six Sigma Black Belt Professional/Pmo/Itil (Client Technical Delivery)Bank Of America Na 2010 - 2011Charlotte, Nc, Us- Bank Mergers and Reg Compliance Projects for BAC/Countrywide/Merrill Lynch (Lean 6 Sigma PMO - DMAIC/DFSS). Successfully managed Countrywide/Bank of America Mortgage Banking Loan Origination System (LOS) DevOps/SDLC/Enhancements & Deployments and Fed Compliance projects. -
Senior Hospital Program Pmo Management/Certified Six Sigma Black Belt Professional/ItilKaiser Permanente 2008 - 2009Oakland, California, Us• Successfully directed the Telecom and Enterprise Technical Infrastructure Program Management & Deployment. Managed and gathered business requirements/technical specifications from 10 Regional Groups – Technical & Telephony Infrastructure Program, Finance, Business Case & Deployment, RFPs/Budget, Governance & Stakeholder Engagement, Mitigation, Migration/Deployment, Procurement, National Vendor Management (Verizon, EDS, Qwest, Nice System, Symon, Nortel) and PMO Groups.• Managed Business Requirement & Resource Management for the US$5 Billions/5 years-term Enterprise Technical Infrastructure, LA Medical Center, Data & Call Centers/Membership Services,Telephony Infrastructure Program Management ($138 million Budget) & Procurement ($5 million equipments with Verizon & Nortel) & Technical Deployments (SDLC/PMO/Six Sigma) with the Vendors. -
Program & Project Manager/Cto ConsultantMicrosoft Gold/Cisco Silver Certified Partners - Sas Network Solutions 2003 - Nov 2008Redmond, Washington, Us• Network Solutions (professional affiliation), Valencia and non-IT Consulting• IT Infrastructure Project and non-IT Project Management Consulting• Coordinate with Microsoft clients in order to implement data center / contact center and back office operations for .com clients, including the support of a financial client with a direct 1800 number and an internet contact application.• Banking, Funddirect.com and SMEs Backoffice/Data Centers and Vendors from communications to implementation, Data Center/Data Conversions, operating system installs, setting up server teams, design and implementation and any other project management.• Provided financial budgeting and contract negotiation as well as Completion and review of RFP’s.• Managed various IT projects and non-IT Other Project Management - Financial, Budgeting, Project Bids and Contract Negotiation and Management). Total combined PMP Projects.• Provided IT Project Management with solid project execution and management (PMO and SDLC and Six Sigma and CRM/SAP/JD) in Microsoft Technologies, Microsoft Dynamics and CRM.• Provided Network Infrastructure IT Auditing/Information Security Practice, Security/Survivability Systems Analysis, Checklist, Risk Analysis, Risk Assessment, Risk Management, Risk Mitigation and Project and Program Management at EdNet Institute and Security, Business Intelligence.• Supported the CIO primarily with Microsoft Server and Exchange deployment projects.• Assigned as the First Technical Contact as part of the organization’s Microsoft Gold Partner• Program. Managed both non-technical and technical projects. Assisted CIO’s major clients such as Microsoft Liaison, Mortgage Banking/Financial Services (New Century Mortgage, Funddirect.com and other SME clients) -
Ge Certified Six Sigma Green & Black Belts Professional/Pmo/Ocm (Ucla Certification Program)Northrop Grumman 2007 - Jan 2008Falls Church, Va, Us(Concurrently)• Successful completed the Lean Six Sigma Green & Black Belts Professional Certification Program in PMO/DMAIC/DFSS/Global Issuance Programs/Soft Restrictions and Private Label Services/Centralized Transaction Banking Processing and Automated Paperless Processing Center Initiatives (increased processing efficiency by 10 folded/Agile-Scrum Web-based Product Ecommerce Technology/Supply Chain Deployment and Integration with Enterprise Information Technology Infrastructure), Oil & Gas Product & Issuance Program setup, and Six Sigma Green & Black Belt Certificate Programs -
Head Of It Corebank & Bank Operations Edp, Us/Asia (Cto Us/Global Banking Industry)General Bank/Cathay Bank (M&A) May 2002 - Nov 2003•Spearheaded long-term strategic & architectural directions Bank IT strategies, US/Asia Issuance Program/Automated Paperless Processing STP/Misys-Bolero Ecommerce-Banking Setup, Corebank/Mainframes/Infrastructure/Operations/Data & Call Centers, Corporate HQ & 70 branches Operations in CA, Boston, Washington & New York for US$13 billion Bank Operations. Served as key advisor to Executive Management. •Managed Retail & Wholesale Bank Products, Portfolio/Program PMO/SDLC/Six Sigma/OCM, new E-Banking Platforms-Trade & Treasury Misys-S1 Finance Supply Chain Platforms, IT Services/Corebank Mainframe, Technical Support & Data Center Operations•Dedicated leadership in IT Management, EDP, MBA Internships, Temporary/Vendor Service staffs •Oversaw management of electronic data processing EDP Services, proof & item processing, telecom, Computer operations - 70 Branches Office Network/WAN/LAN/Security/Audit•Directed Bank Network Infrastructure/LAN/WAN improvements, E-banking Hotline Services System Supports. Managed supports for Controller, Human Resources HR, Branch IT Networks in CA, Boston, Washington, New York, International, Corporate & Credit Administrations, SBA, Real Estates, Marketing, Operations Administrations, Central Services, Wires/SWIFT Services, IT, EDP, Computer Operations & Proof/Statements Departments. •Provided technical leaderships & development all Banking Products Program & World 1st Combined Global Trade & Payment Services Platform Designs(used by GXS, 2005)/Vendor Management, bids/service contracts, Data/Telco, network services, equipment leases & purchases, Bank Auditing/Supportive services•Fed Reg. Compliance: Patriot Act, SOX/HR laws, Security Risk Assessment & AML Monitoring & reporting(Regulation E, AML, KYC, BSA, USA Patriot Acts, OFAC, FINCEN, FDICIA, Asset Inventory•Oversaw Year-end Fed Reporting Jan & April 1099, 1098, 5498, IRS reporting/W8BEN Certifications, ISO 9002, Network Emergency Disaster Recovery Preparedness Testing semi-annually
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Senior Regional Asia/Emea/Us Structured Trade & Trade Finance Product Manager, Asia Head (Contract)Deutsche Zentral-Genossenschaftsbank Ag (M&A) 2001 - 2002Hong Kong Regional Asia Headquarter - Structured Trade & Trade Finance Department & Regional Asia Trade Operations • Successfully headup Regional Asia Structured Trade Product Development/Global Asia/HK Largest 12000 German Corbank & MNC Issuance Programs Setup, Portfolio PMO Management(SDLC, 6 Sigma, ISO), IT Infrastructure/ERP/Vendor Management/Ecommerce Development, Strategies & Initiatives, Packaging, Pricing, Positioning & Promotions for Bank's Regional Asia/Pacific Rims • Successfully managed Asia P&L E-Banking, Cost/Benefits/ROI on new products & major Corbanks & Global Issuance Initiatives • Directed US/Asia/EMEA Issuance Programs/Asia Operation Centers/Soft Restrictions & Private Label Services/Centralized Transaction Banking Processing STP Automated Paperless Processing Center Initiatives, Global Trade & Payment Services - new Oil & Gas Global Issuance Product Developments & Private Banking/Wealth Management• Setup Asia/HK Issuance Programs & Patented 1st new inhouse co-developed Misys-Bolero Ecommerce Trade Platform/Financial Supply Chain & Logistic Solutions(Before HSBC 2001, BAC-Bolero 2005, GXS & CGI Services 2005) B2B/EDI/World 1st Combined Global Trade Export LC-Direct Automated Vendor Financing Loan Origination System (LOS) w/ Bank’s Operations/ERP/SAP System Customization for the German Corbank & MNC clients(12000 German Corbanks, Adidas International AG, Otto Versand...)• Designed, coded & patented entire Technical DevOps Trade Direct Ecommerce Banking System & World 1st Global Trade Export LC-Direct Automated Vendor Financing Loan Origination System (LOS), MidWare, SWIFT Interface & Testing, Data Crystal Reports & 8 Data/Trade Operations Centers & Trade Innovation System Interface• Partnered w/ IT, Trade Operations Asia in UAT/rollout & Final Patent New Trade Innovations ‘Trade Direct’ E-Banking Suites w/ World 1st Global Export LC-Vendor Financing LOS & Reporting Platforms for Global Issuance Program. Maintained Bank Certified ISO 9002
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Regional Senior Technology & Product Manager, Asia HeadBank Of America Oct 1996 - Nov 2000Charlotte, Nc, UsDirected Regional Asia Trade & Treasury Payment Products/Global Issuance Portfolio, PMO Management/6 Sigma/OCM/ISO/Vendor Mgmt, IT/Ecommerce-Banking PLM-DevOps/Strategies & Initiatives, Global Issuance Program/ERP (later adopted by Wells Fargo Texas Energy/Oil & Gas Issuance Program)•Successfully transformed Longterm Strategic Regional Trade Business & Relationships with BofA’s Top 150 US/Asia MNCs & 220 Correspondent Banks to Very Top 25 US MNCs Account Portfolio-Walmart, William Sonoma/WEC, Eddie Bauer, GAP), Commercial & Corporate Banking, Structured Trade & Project Finance business into 35-55% annual revenue growths 1996-2000 total US$1.2+ billions•Successfully contributed towards Global Trade & Treasury Business Annually Revenue Goals US$260+ millions/yr revenue 1996-2000. Successfully propelled BofA to Top #1 Bank in Asia & Global from Top 5th Bank. Received Group Commendations from BofA CEO-Ken Lewis for job well done Jan 2000 HK HQ•Successfully managed Top US 150 & Global MNC Business Portfolio, OCM/PMO/6 Sigma/ISO/Division & Bank Mergers(1000's+ Bank Staff Retraining & Customer Training Programs). Headed up Regional Asia project team members/trained Over 2000 MNC users for BofA NA & Asia Branches/Operations/Technical Implementation Teams of Global Trade & Treasury Services throughout 13 Asia countries. Asia Infrastructure Upgrades & Ecommerce PLM/DevOps(Designed/Patented Outsourcing Private Labeling/Corbank/World 1st Global Vendor Financing-Export LC System Platforms/used by GXS, 2005), Close/Reopen Asia Bank Operations Centers, Financial Supply Chain Bolero/B2B/EDI/OEM/Private Label Asia & Corbank Issuance Programs •Regional Asia Product Management & RFPs for new Regional Business Prospects•Managed Regional Asia Trade Product for BofA’s Asia 13 Bank Offices/Operations Centers: Hong Kong, PRC, Taiwan, Korea, Japan, SG, Thailand, Philippines, India/Pakistan, Indonesia, Samoa & ANZ. Improved Bank Services & Operation Efficiency. Maintained Bank ISO 9001
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Regional Credit Analyst/F.I. Banking And It Pmo/Disaster Recovery PlanningSanwa Bank Ca, La Banking Headquarters Jan 1992 - Sep 1993•Successfully developed new Business and managed US & Asia Financial Institutional (F.I.)/ Correspondent Banking Portfolio. Successfully propelled the bank from the below Top 200 US Correspondent Bank rating to the Top 50 US Correspondent Banks. Performed Institute Lending and Risk Management and monitored Sanwa’s global credit exposure and foreign banks Pacific Rims Trade Finance & Oil & Gas Business credit line exposure (Country Oil Par Bond for Republic of Venezuela). Actively worked with US EXIM, US OPIC, SBA and Japan EXIM for banking regulatory compliance. •Successfully marketed International & Corporate Banking, Treasury and Cash Management Services (Fed Funds, forward/spot FX, B.A., Jumbo CDs, and Government Bonds). Developed new marketing tools and products for F.I. Banking. Conducted feasibility analysis on the Item Processing/Check Clearing services and RFPs for all client banks. •Renewed lines of credits & credit write-ups for the Top 50 US Correspondent Bank clients (i.e. Citibank, Chase, Bank of America, Bank of New York and other east coast banks). Established International Agency Agreements (SWIFT/Wire Transfer) with the major Asian and European Banks. Coordinated & provided seamless SWIFT/Wire Transfers Services to the Corbank clients. Confirmed & renewed letter of credits for all Correspondent Banks.•Performed financial analysis with Sheshunoff, Banksources and other strategic Management Decision Making software. Prepared credit reports, daily credit facilities exposure and Treasury credit exposure reports for Fed Regulatory Compliance. Prepared weekly & monthly credit exposure reports for senior management of Sanwa Bank CA & Sanwa Bank Limited Tokyo, Japan. Provided Disaster Planning/Alternate site setup & IT Network Management for the International & Asian Banking Division & 10 Branches.•Successfully provided leaderships in Strategic Planning, IT/PMO Management/BCP/Disaster Recovery Planning & Deployments during the 1992 LA Downtown Riots.
Richard Chang Skills
Richard Chang Education Details
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Cisco - Cisco Silver PartnersCertified Lean Six Sigma Master Black Belt Professional (Cisco) -
Certified Scrum MasterCertified Scrum Master
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Iso/Iec 20000 And Iso/Iec 27000/27002Iso/Iec 20000 And Iso/Iec 27000/27002
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Itil V3Itil V3
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Comptia Certified Radio Frequency Identification (Rfid+) Professional/Supply Chain ManagementGlobal Supply Chain Management & Logistic (Banking/Finance/Multiple Industries)
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University Of California, Los Angeles/Northrop GrummanGe Certified Six Sigma Green & Black Belts Professional
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Comptia Certified Document Imaging Architect (Cdia+) ProfessionalBanking Technology
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Comptia Project Management CertificateComptia Certified Project+ Professional
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CaltechProject Management Certificate Program
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Cfa Training, Hong KongCfa Level 1 Training
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Comptia Certified Security+ ProfessionalComptia Certified Security+ Professional
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California State University, NorthridgeManagement (Mba & Engineering Management/Operation Research/Ai - Gpa 3.51)
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Comptia Advanced Security Practitioner (Casp+)Compliant Iso 17024 Standards And Us Dod Directive 8140/8570.01-M Requirements
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IsacaCisa Training - 2007 Cisa Review Course Certificate - L.A. Chapter Isaca
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Microsoft Gold & Cisco Silver PartnersMcse/Mct/Mcitp/Cisco/Oracle - Network Infrastructure & Active Directory Design & Administration
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University Of Southern CaliforniaAerospace Engineering
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University Of Southern California Viterbi School Of Engineering
Frequently Asked Questions about Richard Chang
What company does Richard Chang work for?
Richard Chang works for Cisco
What is Richard Chang's role at the current company?
Richard Chang's current role is Senior Executive Director, Cisco Premier Partners (ThinQtank Global Inc).
What is Richard Chang's email address?
Richard Chang's email address is ri****@****hoo.com
What is Richard Chang's direct phone number?
Richard Chang's direct phone number is +173443*****
What schools did Richard Chang attend?
Richard Chang attended Cisco - Cisco Silver Partners, Certified Scrum Master, Iso/iec 20000 And Iso/iec 27000/27002, Itil V3, Comptia Certified Radio Frequency Identification (Rfid+) Professional/supply Chain Management, University Of California, Los Angeles/northrop Grumman, Comptia Certified Document Imaging Architect (Cdia+) Professional, Comptia Project Management Certificate, Caltech, Cfa Training, Hong Kong, Comptia Certified Security+ Professional, California State University, Northridge, Comptia Advanced Security Practitioner (Casp+), Isaca, Microsoft Gold & Cisco Silver Partners, University Of Southern California, University Of Southern California Viterbi School Of Engineering.
What are some of Richard Chang's interests?
Richard Chang has interest in Exercise, Sweepstakes, Home Improvement, Reading, Gourmet Cooking, Watching Auto Racing, Sports, Home Decoration, Health, Watching Sports.
What skills is Richard Chang known for?
Richard Chang has skills like Vendor Management, Program Management, Management, Crm, Technical Recruiting, Project Management, Change Management, Information Technology, Leadership, Customer Relationship Management, Strategy, Business Process.
Who are Richard Chang's colleagues?
Richard Chang's colleagues are Nick Furry, Abah Ganteng, Asif Kazim, Nessma Ahmed, Luis Maximiliano Castillo Sandoval, Patrick Shimba, Ioana Tofan.
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