Richard Clarke Email and Phone Number

Leadership of on-site/remote, cross-functional teams ensuring seamless day-to-day operations while delivering on key performance metrics for International Roaming & SMS, International and Domestic Voice Interconnect.Strategic Leadership in Sales and Operations: Developed and executed Commercial B2B Sales and B2C/B2B operational product strategies, meeting critical fiscal targets, increased partner acquisition, and enhanced customer value.Expert Contract Negotiations: Led wholesale B2B carrier partner and Vendor contracts contract negotiations (IRA, DIOT, MSA,) achieving favourable terms that support business objectives.Relationship & Account Management: Strengthened existing carrier partnerships and established new collaborations through strategic account management practices, building robust relationships with carrier partners and critical vendors to foster long-term collaboration and mutual growth.Project Leadership & Innovation: Spearheaded impactful product life-cycle management projects, introducing modern technologies, novel customer value propositions, solution integrations and NewCo start-up roll out.Cross-Functional Collaboration: Cultivated alignment and streamlined execution of operational goals through strong collaboration with a wide range of internal and external functional teams.Service Quality and Assurance Management: Directing traffic management and service assurance processes to maintain high service accessibility. Leveraged strategic Fiscal/Network KPI performance tracking data to align objectives, enhance revenue assurance, and optimize network performance.Problem Management: Refinement of problem management and escalation management process and procedures, ensuring rapid and effective responses by NOC to operational issues.Thought Leadership: Subject matter expert for mergers and acquisitions, and vendor solution proposals. Influential in aligning organizational needs and strategies, with industry standards and best practices.

Leadership in the development of operational strategy for a regional team managing wholesale B2B and retail B2C value propositions for Carrier Services interconnect voice and international roaming products across CWIC's Pan-Caribbean network. Ensured seamless execution and alignment with global product and commercial strategies, consistently surpassing annual fiscal sales targets. Achieved operational excellence through strategic collaboration with diverse internal and external cross-functional teams

Managerial oversight of a high performing team in the development and execution of regional operational strategies for International Voice and Roaming services, ensuring seamless implementation, in-depth business analysis, and alignment with global objectives. Achieved top-tier service delivery benchmarks, significantly enhancing operational efficiency and driving higher customer satisfaction

Managed the team achievement of LIME's annual revenue and gross margin targets for the retail and wholesale roaming business, playing a key role in translating commercial strategies into actionable revenue streams that drove business growth. Oversaw the consistent delivery and functionality of roaming products across 13 islands, adapting to emerging technological developments. Served as the operational liaison for roaming product needs, managing vendor relations, contract negotiations, solution implementation, and performance management, while ensuring accurate billing and safeguarding revenue integrity through effective system management.

Spearheaded the strategic commercial and operational direction of the CWWI International Roaming department, securing Tier 1 wholesale agreements, sustaining key strategic partnerships, and introducing innovative retail B2C value propositions in a highly competitive market.

Led the end-to-end product lifecycle for International Roaming and International Voice B2C services across 13 countries for the CWWI group, including conceptualization, development, implementation, launch, and campaign management. Successfully introduced international roaming to CWWI's Caribbean properties, launching initiatives such as intra-CWWI One Rate Caribbean Roaming, Home Rate Roaming, revised international call rates, and per-second billing. These strategies maintained market share in a highly competitive, newly liberalized market.