* Manages operations and maintenance for a system of 30+ solar plants in U.S.* Oversee operations of 40+ solar plants in Europe and Asia* Partnering with our development team on 40+ U.S. sites under construction* Partnered with finance to set up REC mining and sales for US Solar assets * Developing monitoring and reporting strategy for all assets worldwide * Leading implementation of work tracking process and system* Establishing parameters for work orders* Developed new contracts for O&M* Leading the development of warehousing procedures* Managing relationship with owners of solar systems on 30+ other Prologis buildings* Partner with Engineering and Business Development teams to facilitate maintenance friendly design principles for our solar plants* Developing strategic plans for the improvement and growth of Prologis Asset Management program

 Manage customer billing for 70+ solar sites Manage Assets for 30 MWh of solar sites Manage customer relations for all outside energy billing Manage relationship with site owners Lead selection and implementation of work and asset management system Manage Accounts Receivable Partner in strategic planning for ESS Manage Accounts Payable Partner with NEE accounting in managing financial accounts

* Manages operations and maintenance for a system of 100+ solar plants* Manages customer billing for 70+ solar plants* Leading implementation of work tracking process and system* Establishing parameters for work orders* Supervising field staff and work flows for operations across 8 states* Leading the development of warehousing procedures* Managing relationships with our solar farm owners* Creating a customer service operation to handle our billing for energy production* Partner with Engineering and Business Development teams to facilitate maintenance friendly design principles for our solar plants* Developing strategic plans for the improvement and growth of Energy Support Services

 Evaluate client facility needs, and schedule appropriate services and/or maintenance. Proactively escalate issues, and recommend corrective facilities actions. Partner with service providers to provide best service experience for clients.  Manage crisis situations for clients, and insure the correct specialists are dispatched to properly handle the situation

A non-profit educational group working with community partners to provide financial education.* Led training for new reps* Partnered on recruiting new reps* Led Educational and Community Outreach efforts

I assist clients in learning safe money strategies to build retirement accounts, and provide protection from major crisis.* Led Product and Systems Training for New Representatives* Led Customer Information Sessions* Partnered in Recruiting New Representatives* Partnered on Marketing Campaigns

 Recruited, trained, and supervised team of more than 30 volunteers, preparing and delivering specialized children’s programs in coordination with other ministries.  Led outreach efforts, organizing choir, dance, and worship teams’ performances.  Managed technical support team, providing audio, video, lighting, and graphic elements for services and events.

• Managed ad hoc projects for system and process changes• Managed the Technical Advancement Learning Initiative (TALI) Program for BGCO• Managed the (Powerful Answers} Project Initiation team for BGCO• Partnered with other {Powerful Answers} Admins to evaluate and manage the program company wide

• Led National Command Centers for IT and Product Support Releases• Managed escalated trouble ticket process• Partnered with UAT team to identify and resolve post launch defects• Partnered with communications team to provide updates to BGCO management and staff for launch status and issues • Partnered with area contacts to identify and manage systems issues and development needs

• Led area efforts to resolve systems issues• Partnered to manage Work Force Management (WFM) System for the NE Area• Coordinated RT and approach approval process for NE Area BGCO

• Partnered on the CS Call Reduction team in analyzing call trends and identifying customer issues• Led CS efforts to update external materials for Former Alltel Customers• My Verizon Mobile SME for CS Self Serve Strategy

• HQ CS Lead for RCC Conversions• SME for Alltel Conversions• Partnered with Network and IT to resolve conversion related service and systems issues• Provided support for My Verizon Mobile development and operations• Partnered with Marketing in developing strategy for My Verizon Mobile• Initiated system design for new and improved services on My Verizon Mobile• Partnered with Marketing and IT to test new releases and fixes for service issues• Led CS testing efforts on all My Verizon Mobile development• Managed My Verizon Mobile content in One Source

• Provided National management of projects for billing and point of sale systems for Enterprise Customer support• Conducted focus groups in area call centers to determine system needs• Partnered with area systems teams to prioritize and initiate systems projects• Participated in regular meetings with IT to refine systems developments• Coordinated projects with other systems and process managers• Provided direct systems supports for technical defects• Partnered with areas to conduct testing for systems developments

• Provided overall project management for National Accounts Customers Service Systems• Managed National Accounts Customer Service Systems Development Team• Coordinated systems transition from centralized department to areas• Participated in regular meetings with senior leadership to discuss systems needs and transition status

• Managed a team of up to 30 Coordinators - Technical Support responsible for providing technical assistance for voice and data products.• Facilitated training for VZW Data Products and support systems.• Provided Project Management for the training and launch of new data products and technical updates.• Coordinated special projects for team such as managing service alerts and the launch of new product support.• Facilitated team meetings to discuss current issues and provide updates and training.• Participated in weekly conference calls with Network Repair Bureau and Area Technical Support Management.• Managed the selection and hiring process for nine new team members and two lead coordinators.• Prepared and administered Performance Appraisals and Performance Improvement Plans.• Ensured schedule adherence for my team, tracking occurrences and disciplining when appropriate. • Participated in the continuing company wide Quality initiative, through monitoring and coaching.

• Managed a team of up to 11 Shipping Admins and Customer Service Assistants responsible for providing administrative support and for processing all equipment orders for customer service.• Served on the National Customer Service Call Reduction Team as a Systems Expert. Providing input and research on VISION, I2K, ACSS, and NetACE. • Managed the selection and hiring process for seven new team members.• Managed the daily workflow process for the team. This required evaluations of incoming mail volume, contracts on hand, customer literature requests, name change requests, and shipping orders. Then deploying staff based on priorities to maintain acceptable turnaround times.• Developed and implemented new tracking and monitoring process.• Coordinated and provided personnel for the set up of special events and functions within the call center. • Assisted in the operations of the call center in the absence of 800 Line Supervisors.

• Managed a team of 13 Customer Care Representatives responsible for assisting customers with service, billing, and technical concerns.• Developed data product training enabling Customer Service Representatives to recognize VZW data products and customers.• Participated in the selection process for the Lead Coordinators Team.• Led Morristown call centers Customer First recognition campaign.

• Managed a team of 15 Mobile Internet Customer Care Coordinators responsible for providing education and technical assistance for customers accessing the internet on their cell phone or on CDPD modems.• Facilitated the start up and development of the Data Care Team.• Deployed and managed a trouble ticket tracking system utilizing Remedy.• Managed the training process for department for our data products and services. • Served as Customer Care Expert on network product team handling launch of 2-way text messaging.• Participated in the calibration and roll out of a MICC wide Quality Call Monitoring program.• Developed and administered special projects to track trends, handle work flow, evaluate system performance, and research products and services.• Acted as departmental contact on CDPD operations planning with Wireless Data Sales Team.• Partnered with IT in testing, development, and deployment of Pilot Plus Billing System

• Developed and facilitated training program for new MICC Specialists• Developed training manuals for Systems and Procedures for the MICC• Interacted with Marketing Department regarding product and inventory issues• Partnered with MICC-West staff to enable transition to single team. We were the first team in VZW to utilize ICR to share calls between locations.

• Led Culture Change Committee in developing a new team based task organization for TSS• Developed an integrated data base to provide tracking of tasks and accounts handled• Created methods and procedures manual and conducted training for TSS in use of the data base • Partnered with team mates to implement a quality motivation program during first quarter 1999• Managed TSS weekly schedule and tracked job duty rotation for the team• Assisted internal and external customers with research and resolution of payment posting errors

• Reorganized department based on work teams• Led team in development and operation of tracking procedures for account maintenance process• Designed and coordinated Procedures with CFS for major account credit and collections activity• Processed and reviewed credit applications for new and existing customers• Supported internal and external customers with operational and technical assistance• Provided technical assistance for voice and paging customers utilizing the Vax switch, MTAS, and the trace tool.

• Assisted with daily operations of the bank• Evaluated and Implemented Agricultural and Business financing plans• Acted as a personal loan officer• Prepared Quarterly reports for the FDIC• Served as Security Officer for the Bank• Participated in community development as a liaison with local business and civic organizations• Served as compliance officer for the Bank

• Processed transactional requests for Life Insurance policy holders• Provided phone support for customers• Corresponded with customers regarding account information and requests• Assisted agents in servicing policies