Richard Collica Email & Phone Number

Hudson, Ohio

Hudson, Ohio, United States

Oversaw the daily shipping of assigned goods and orders and, in closer role, responsible for the end of day releasing of properly packed trailers that numbered approximately 6 daily. Interacted with Supervisor to trouble shoot on challenges, including packing, staffing and logistics. Submitted suggestion for streamlining operations which were subsequently adopted by shipping department. Served as backup in opening role, coordinating the unloading and organization of the approximately daily… Show more Oversaw the daily shipping of assigned goods and orders and, in closer role, responsible for the end of day releasing of properly packed trailers that numbered approximately 6 daily. Interacted with Supervisor to trouble shoot on challenges, including packing, staffing and logistics. Submitted suggestion for streamlining operations which were subsequently adopted by shipping department. Served as backup in opening role, coordinating the unloading and organization of the approximately daily 10-12K orders for the company. Participated in providing service for daily orders, ensuring they are packed efficiently and correctly. Boasts a track record of exemplary reviews in all roles and departments. Show less

Provided customer service for maintenance and repairs of automobiles; client load was approximately 10-20 per day. Acted as liaison, communicating between customers and staff and technicians. Met with clients upon arrival, reviewed auto maintenance concerns, obtained accurate descriptions of issues, coordinated repairs with technicians, explained quotes to clients, reviewed service with clients once completed and closed open service orders.Served as part of team that achieved Toth’s… Show more Provided customer service for maintenance and repairs of automobiles; client load was approximately 10-20 per day. Acted as liaison, communicating between customers and staff and technicians. Met with clients upon arrival, reviewed auto maintenance concerns, obtained accurate descriptions of issues, coordinated repairs with technicians, explained quotes to clients, reviewed service with clients once completed and closed open service orders.Served as part of team that achieved Toth’s Ranking #1 in Customer Service Awards for 2005. Show less

Supervised a total of approximately 20 Service Technicians, Service Advisors, Parts Department staff, Warranties Clerk and Porter. Coordinated staffing, focusing especially on balance of staff between departments, dependent on workflow. Set wages and flat rates for tech time estimates. Coordinated reimbursement for programs with service advisors; programs included warranty work incentives and customer paid work. Provided oversight of warranties, including coordinating customer information on… Show more Supervised a total of approximately 20 Service Technicians, Service Advisors, Parts Department staff, Warranties Clerk and Porter. Coordinated staffing, focusing especially on balance of staff between departments, dependent on workflow. Set wages and flat rates for tech time estimates. Coordinated reimbursement for programs with service advisors; programs included warranty work incentives and customer paid work. Provided oversight of warranties, including coordinating customer information on details of warranties, expiration of warranties, recalls and service advisories. Show less