Richard Colvin Email & Phone Number

Milwaukee, Wi, Us

Technology Resource Advisors is a Managed Service Provider servicing Southeastern Wisconsin. We supply direct IT needs as divers as our clients. My roles and achievements include:- Tier 2 and 3 technical support.- Development of automated software delivery.- 20% reduction in hours spent deploying new hardware.

Cicero, Illinois, Us

- Maintain inventory of branded merchandise of 600+ items for local and state brands.- Assist sales team with brand knowledge to help drive sales and growth.- Coordinate with Trade, Sales and Warehouse teams statewide for project executions.- Manage fulfillment of added value orders.- Catalog rebates and display units for statewide distribution.- Create and manage orders throughout the state to Sales Teams, Accounts and Suppliers.- Work with Trade and Sales departments with creating added value programming.

Milwaukee, Wisconsin, Us

- Implement IT support both onsite at Milwaukee Film office and festival venues- Acquire, update and calibrate all software and hardware. - Interview, hire and train for festival operations.- Research and submit purchase orders for replacement equipment.- Provide a top-notch customer service experience to all Milwaukee Film Festival patrons- Manage customer service emails and phone calls, responding to customers in a professional manner- Provide assistance to all box office and merchandise sales activities

Us

- Responsible for all store presentation standards and execution of weekly and quarterly promotional product sets.- As a leader, set individual, department, and store goals. - Train, coach and celebrate team on all successes. - Maintain product and resource databases, regularly auditing for accuracy.- Research and implement loss prevention and revers logistics standards.- Be a sales and services expert, teaching associates about our solutions through all channels. - Provide consultation and troubleshooting for IT clients.- Implement and advise on the adaptation of technology and services to customers. - Build relations that delight internal and external customers.

- Supported the training, scheduling and management of a combined 35 SFIFF staff and volunteer drivers.- Coordinated and tracked all Festival guests’ ground transportation needs, including airport, off-site events, screenings, interviews, and VIP special needs.- Updated and maintained ground transportation database.- Oversaw the Festival fleet of 22 rented and sponsored vehicles.- Communicated transportation protocol to all SFIFF staff and volunteers.

Park City, Utah, Us

- Managed customer relations, product fulfilment and support. - Maintained databases on customer registrations and purchases. - Proofread/Edited public documentation for accuracy and comprehension.- Provided Institute training for 12 box office staff.- Executed regular audits of our records for accuracy and exploitation.

Associate Of Science - As, Network And System Administration

Bachelor Of Fine Arts (Bfa), Film/Cinema/Video Studies