Richard Cone Email & Phone Number

A highly adaptable and practical senior IT operations manager / technical support manager, who is ITIL ‘Expert’ accredited, has significant staff management experience and excellent hands-on technical expertise.Worked within large service provider organisations in the Telecoms / ISP and managed IT service sector with full budgetary responsibility for the provision of operations, customer service and technical support functions.Broad and comprehensive technical skills coupled with solid commercial awareness and the ability to operate and influence effectively at all levels of the organisation.Management style is direct, decisive and fair with a respect for hierarchical structures and procedures. Focused on task / project completion and expects deadlines to be met. Able to identify strengths and weaknesses within the team and leverage or correct them as necessary to achieve the desired results.

Listed skills include Cloud Computing, Data Center, Telecommunications, Itil, and 19 others.