• Product Delivery Manager across 3-4 busy development teams.• Experience of working both agile and Kanban.• Managed capacity and future resource forecasts.• Addressed issues around poor performance.• Proactively managed projects of all different sizes in terms of risks, issues, actions and dependencies.• Responsible for budget tracking and productivity of the teams. • Built and maintained appropriately skilled teams, whos proficiency can be demonstrated through industry recognised certifications.• Primary responsibly for the team's backlog and prioritising the work.• Developed and maintained positive relationships with client contacts.• Facilitated a culture of continuous improvement.

• Overall responsibility for managing the smooth day to day running of MWUK’s ERP, warehouseand reporting systems to a user base of 600 people across multiple sites. The ERP processes onaverage 17 million garment orders for a customer base of 4 million wearers per year.• Manage a team of business support and business analysts delivering second line support acrossbusiness critical applications.• Led the implementation of ITIL change control processes and other best practices across thedepartment.• Implemented ITIL best practice principles in relation to Incident Management,Problem Management and Change Management.• Championed the introduction of Root Cause Analysis and the Service Improvement Plan.• Owner of the strategic ERP roadmap.• Responsibility for managing the implementation of new companywide developments across allbusiness critical systems.• Introduced business analysis principles and processes to ensure that business requirements weredocumented and understood prior to supplier engagement.• Managed the relationships of outsourced IT development teams.• Successfully lead the integration stream of a corporate eCommerce project.• Experience of agile and waterfall development methodologies.• Produced weekly service level reporting dashboard for the weekly Executive meeting.• Experience of working under SOX controls and ISO 27001

• Day to day point of contact between Davis Langdon and internal or external supplier organisations, ensuring that Davis Langdon’s suppliers operate to or exceed their contractual terms.• Single point of contact for all incidents, problems and changes (including outside normal operating hours). •Produces regular updates on supplier spend and financial forecasts work to the management team.• Main interface between SAP and the business, leading relevant project streams and development teams as required.• Develop and ensure a consistent approach to process management in the SAP environment, investigating and assessing processes and management data, analysing problems and conflicts, and producing reports with findings and recommendations.• Coordinate monthly service reviews with suppliers to ensure that the agreed level of service is maintained.• Implemented ITIL Problem & Change Management best practice processes.

• Second multi-million pound implementation of an SAP system.• Overall responsibility for the UK CRM configuration.• Regularly engage with the wider business to translate business need into SAP developments.• Managed and delivered several change requests within budget and project timescales.• Actively involved in the planning and organisation of the CRM re-launch.• Able to confidently support the HR, ESS, MSS and Learning and Development SAP solutions.• Developed the majority of the training material for the SAP rollout.

• Lead analyst in configuring SAP CRM for Registration Services (Births, Deaths and Marriages)• Actively participated in launching the County Councils first contact centre • Successfully managed numerous Business Process Reengineering Projects which delivered significant efficiency savings and streamlined business processes.• Provided a pivotal role in delivering the County Council’s first business transformation projects using the Vanguard methodology.• Designed and tested the County Council’s Business Transformation Toolkit – a custom made transformation framework incorporating the principles of Vanguard.• Fully accountable in delivering the eGovernment agenda.• Coordinated the yearly audit reporting of progress towards meeting eGovernment targets. I successfully submitted the County’s IEG (Implementing Electronic Government Statements two years running.• Facilitated several workshops and other similar gatherings

• Delivered second line support to over 300 SME’s• Project managed the installation and configuration of Pegasus Opera II on new acquisitions.• Visited customer sites to provide on site support and consultancy services.• Delivered the first payroll system for Midland Expressway who operates the M6 Toll.• Delivered adhoc training