- Provided escalation support to System Administrators and participated in on-call rotation.- Trained new hires on internal systems and tools.- Administered tools such as Connectwise Automate and Control.- Deployed and migrated customer on-premise and cloud/hybrid Azure environments, as well as Barracuda backup and spam filtering.- Automated tasks such as software deployments and workstation configuration utilizing Connectwise Automate, Screenconnect, Powershell, and Intune.- Documented procedures for software deployment and issue resolution.

- Provided remote and on-site support for end users. Participated in on-call rotation.- Deployed and maintained network devices such as firewalls, switches, access points, and printers.- Administered on-premise and cloud/hybrid Azure server environments including integrated systems such as DNS, DHCP, Group Policy, Active Directory, DFS, certificates, etc.- Automated software deployments. Maintained server patching, backups, and health. - Collaborated with third party vendor support to resolve issues with proprietary equipment.- Mentored technical support specialists as needed.